Prevent Workplace Violence Through Security Screening€¦ · Prevent Workplace Violence Through Security Screening 3 Dave Beeman, CPP What is Effective Security Screening? Effective

Dave Beeman, CPP [email protected]

9/8/2019

GSX 2019 - Session 5111 Prevent Workplace Violence Through Security Screening 1

Dave Beeman, CPP

Prevent Workplace Violence through Security ScreeningSession 5111 – Tuesday, September 10, 2019

Dave Beeman, CPP

Introduction – How’d We Arrive Here?

• Special Security Event

•Commercial Office Building

• Professional Sports League

•Government Programs

Dave Beeman, CPP

Purpose

Provide considerations for:

• Implementing a security screening program

• Assessing/benchmarking an existing security screening program

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Agenda

• Workplace Violence

• OSHA’s General Duty Clause

• What is Effective Screening?

• The SAFETY Act

• Purpose of Security Screening

• Principles of Effective Screening

• What Are You Looking For?

• Choosing the Proper Method

• How Will You Respond?

• Effective Screening Area

• Training & Testing

• Documentation

• Summary

Dave Beeman, CPP

Workplace Violence

As defined by the U.S. Department of Labor, “a workplace violence incident is a verbal, written, or physically aggressive THREAT or ATTACK intended to intimidate, cause injury or death to others in a place of employment”

The GENERAL DUTY CLAUSE, Section 5(a)(1) of the Occupational Safety and Health Act directs employers to provide a place of employment that is “free from recognized hazards that are causing or are likely to cause death or serious harm”

Dave Beeman, CPP

Meeting OSHA’s General Duty Clause

While security screening alone cannot prevent workplace violence, effective security screening can be an integral part of a comprehensive Workplace Violence Prevention Program; providing a place of employment that is “free from recognized hazards that are causing or are likely to cause death or serious harm”

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What is Effective Security Screening?

Effective – Successful in producing a desired or intended result

Security Screening – An electronic, visual, or manual inspection or search of persons, vehicles, packages, and containers for the purpose of detecting the possession or attempted introduction of illegal, prohibited, or other dangerous items into a facility

Dave Beeman, CPP

The SAFETY Act

The SAFETY Act provides important legal liability protections for providers of Qualified Anti-Terrorism Technologies – whether they are PRODUCTS or SERVICES. The goal of the SAFETY Act is to encourage the development and deployment of EFFECTIVE anti-terrorism products and services by providing liability protections

www.safetyact.gov

Dave Beeman, CPP

Benefits of the SAFETY Act

Designations and Developmental Testing and Evaluation Designations provide the following benefits to companies:

• Liability = Insurance required by DHS

• Exclusive action in Federal Court

• No Joint and Several Liability for non-economic damages

• No punitive or prejudgment interest

• Recovery reduced by amounts from collateral sources

Certification ALSO allows a seller of an anti-terrorism technology to assert the Government Contractor Defense for claims arising from acts of terrorism

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Benefits of the SAFETY Act continued

The protections afforded to the SELLERunder the SAFETY Act, extend to the BUYERS of the Qualified Anti-Terrorism Technology (“QATT”) as well

Dave Beeman, CPP

How to Establish Effectiveness – SAFETY Act

• Successful testing in an operational environment• Evidence of performance metrics

• Probability of detection• Maintenance and training

• Suitable performance of past deployments documented

• Domain expertise appropriate and available

• Internal and external audits favorable

• QA plans documented

• Repeatability proven

Dave Beeman, CPP

Why Bring up the SAFETY Act?

Anti–terrorism is ALSO anti-crime AND anti-violence – the principles that establish effectiveness are the SAME

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Purpose of Security Screening

To find prohibited, illegal, stolen or dangerous items

• Prohibited – impacts comfort, enjoyment, peace

• Illegal – impacts comfort, enjoyment, peace and SAFETY

• Stolen – impacts profit and loss; job security

• Dangerous – impacts SAFETY, profit and loss; job security

Screening processes remain the same. What changes is what you are looking for and how you will respond when you find it

Dave Beeman, CPP

Principles of Effective Screening

• Plan and develop effective policies and procedures• Know what you are looking for and why• Choose the proper method• Know how you will respond

• Communicate the process

• Establish an effective screening area

• Properly staff the screening area

• Properly TRAIN and TEST your screening staff

• Properly document the process

Dave Beeman, CPP

What are you looking for and why?

•Why do I need to conduct screening?• Comfort / Enjoyment• Security / Loss Prevention• SAFETY

•What am I screening for?• Prohibited• Illegal• Stolen• Dangerous

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Dave Beeman, CPP

Choosing the Proper Method

Initial Screening• Physical Search

• Bag Search• Divested items• Pat Down

• Metal Detection• WTMD• HHMD

• X-Ray• Trace Detection

Secondary Screening• HHMD• WTMD• Physical Search• Trace Detection

Considerations:• Speed• Space• Special Interests

Dave Beeman, CPP

Method Considerations – Speed

How quickly must you get people in?•Arrival time / pattern

•Number of persons

•Number of entrances

•Amount / type of possessions

Dave Beeman, CPP

Method Considerations – Space

Do you have enough space and/or power?•Queuing / Preparation

• Initial search

• Secondary search

• Special needs

• Prohibited items collection / disposal / storage

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Dave Beeman, CPP

Method Considerations – Special Interests

What is the culture?• Processes for

• Employees• VIPs / Dignitaries• Visitors / Contractors• Persons with special needs• Enhanced threat levels

• Convenience / Intrusiveness• Exceptions• Personal possessions• Alarm response / physical search

Dave Beeman, CPP

Method Considerations continued

Metal Detection• Fast• Effective• Unobtrusive

• Expensive• Organics• Small items

Trace Detection• Fast• Less space

• Expensive• False positives

Physical Search• Slow• Effective

• Cheap• Intrusive

X-ray• Fast• Effective• Unobtrusive

• Expensive• More space• Power

Dave Beeman, CPP

The effectiveness of any screening equipment is totally dependent on

the SKILL and DILIGENCE of the screener

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Once a method is selected, the process does not change; only

WHAT you are looking for and

HOW you respond to finding it

Dave Beeman, CPP

It is necessary for security, but it is for the “other guy,” not for me

Dave Beeman, CPP

The Public’s View

Because they view screening as necessary for security, but not for them, they more likely to:

• Attempt to smuggle prohibited items into the facility

• Attempt to deceive the screener

The screener’s job is to RESOLVE all alarms

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Dave Beeman, CPP

How Will You Respond?

• Alarms – how will you resolve them?

• Unresolved Alarms – who determines access or next steps?

• Found Items – what will you do?

• Document?

• Disposal?

• Deny Access?

• Involve Management?

• Involve law enforcement?

Dave Beeman, CPP

How Will You Respond? continued

• Disposal?

• Garbage?

• Lock box?

• Deny access?

• Check it?

• Involve management?

• Involve law enforcement?

Dave Beeman, CPP

Communicating the Process

• Screening methods

• Prohibited items

•Communicate by• Orientation / Education / Training• Signage• Credentials / Tickets• Website• Barkers / Pacers / Line Control

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Dave Beeman, CPP

Signage

• Warnings• Metal detection• X-ray

• Prohibited items

• Right to refuse

• Refusals / Threatening statements

• Lanes• Express• Special needs

Dave Beeman, CPP

Consent and the Right to Refuse

• Every person must CONSENT to be screened• Every person has the right to:

• Refuse screening of themselves or their possessions• Withdraw their consent to the screening of themselves or

their possessions

People DO NOT have the right to enter the facility without being screened

Dave Beeman, CPP

An Effective Screening Area

• Ingress / Egress• Special needs

• Queuing / Preparation

• Initial Search

• Secondary Search

• Response / Refusal

• Equipment – cameras, tables, barriers, templates, etc.

• Prohibited item collection / disposal

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Dave Beeman, CPP

Staffing Levels

In order to ensure effective screening, you must have the appropriate number of staff to perform the function and limit their responsibilities

• Credentials

• Physical Search

• Metal Detection

• X-ray

• Trace Detection

• Response

• Alarm Resolution

Dave Beeman, CPP

Staffing Levels continued

There should be at lease two screeners per screening activity – one to conduct initial screening and one to RESOLVE alarms (secondary screening)

Also serves as a witness

Dave Beeman, CPP

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Dave Beeman, CPP

Training

Initial training• Orientation

• Principles

• Communication

• Response

On-the-Job

Recurrent

Must be documented and should include:

• Written exams

• Practical exercises

Dave Beeman, CPP

Training continued

• Policies / procedures

• Equipment operations

• Prohibited item identification

• Suspicious behavior recognition

• Public relations / communication

• Crowd management

• Special situations

Dave Beeman, CPP

Screeners should not make any independent judgements until they have completed ALL training relevant to their assigned role

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Dave Beeman, CPP

Testing

• Equipment• Calibration• Operational

• Screeners• Operational• Threat Image Projection (TIPs)

• Approved test pieces / objects

• Standards – pass / fail

• Response

Dave Beeman, CPP

Fatigue, Familiarity and Surveillance

A well-developed layered security program should have a means to perform regular assessments of capability and effectiveness

Dave Beeman, CPP

A Study of Pre-Attack Behaviors of Active Shooters in the United States Between 2000 and 2013

This is “Phase II” of the FBI’s 2014 report titled “A Study of Active Shooter Incidents in the United States Between 2000 and 2013.”

Some interesting findings:

• Active shooters take time to plan and prepare for the attack – 77%

• The most common grievances were related to an adverse interpersonal or employment action against the shooter – 49%

• At least one of the victims was specifically targeted by the shooter – 64%

• Active shooters often attacked people and places with which they were already familiar – 86%

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Dave Beeman, CPP

Documentation

• Vetting of employees• Training• Initial• Operational Testing

• Recurrent• Equipment

• Calibration• Maintenance

• Screening• Throughput• Detections• Pat-downs

Dave Beeman, CPP

Summary

To meet OSHA’s General Duty Clause; your screening program must be effective. Therefore, it must be:

• Planned

• Communicated

• Trained

• Tested

• Documented

Dave Beeman, CPP

Thank You for Your Time

Questions?

Dave Beeman, CPP

[email protected]

331-208-5140

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mailto:[email protected]


9/8/2019


Dave Beeman, CPP

Public Resources

• Patron Screening Best Practices Guide, March 2016

• Walk-Through Metal Detectors Market Survey Report, June 2014

• Best Practices in Anti-Terrorism Security for Sporting and Entertainment Venues Resource Guide, July 2013

• Best Practices for Mail Screening and Handling Processes: A Guide for the Public and Private Sectors, September 2012

• Sports Venue Bag Search Procedures Guide, May 2012

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Documents

Prevent Workplace Violence Through Security Screening€¦ · Prevent Workplace Violence Through Security Screening 3 Dave Beeman, CPP What is Effective Security Screening? Effective