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KPMG recently held a Webcast entitled, “The Business of IT: The Need for Change. More than 500 IT and business leaders were polled on their views. These are the results.
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or Act like a high performing business?
KPMG recently held a Webcast entitled, “The Business of IT: The Need for Change.” The Webcast featured a discussion with IT executives who shared their insights on how to run IT as a business. Throughout the program more than 500 IT and business leaders were polled on their views.
These are the results of that poll.
Does your IT run like a utility or act like a high performing business?
3
“Which statement best describes your IT organization’s relationship with the business?”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Unknown
IT operates as a critical partner
Good relationship but falls short of
partner status
IT views itself as a partner but business
views otherwise
True partnership earns the right to exert more influence
IT holds order taker status with the business
Does your IT run like a utility or act like a high performing business?
4
“My IT organization has a clear picture of what it means to run IT as a business.”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Strongly Agree
Neutral
Unknown
You’ve got to envision the target before you ever get there
Agree
Disagree
Strongly Disagree
Does your IT run like a utility or act like a high performing business?
5
“In my organization, IT costs are transparent, predictable, and market competitive.”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Cloaked costs make it hard to act like a business
Strongly Agree
Neutral
Unknown
Agree
Disagree
Strongly Disagree
Does your IT run like a utility or act like a high performing business?
6
“Financial leaders in my organization understand key IT cost drivers and IT’s ability to influence.”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
High-performing businesses educate and influence their clients
Strongly Agree
Neutral
Unknown
Agree
Disagree Strongly Disagree
Does your IT run like a utility or act like a high performing business?
7
“What is the top inhibitor to the business maturation of IT?”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Fewer than 30% indicate a reasonably effective way to adjust to business needs
Having an agreed upon understanding of what running IT as a business looks like in my organization
Changing the people components, culture, skills, etc.
Unknown
Difficulty changing perceptions of or interactions with the business
Lack of an integrated tool set with the information needed to
manage the IT business
Other
Does your IT run like a utility or act like a high performing business?
8
“Which best describes the use of IT intelligence in your organization?”
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Many IT organizations are flying blind relative to analyzing their business
Data and metrics are consistently used to provide intelligent information on the IT business and enable better decision making
Basic performance measures are in place and IT and business leaders DO NOT perceive the data to be credible
Basic performance measurement is in place and we are actively working to establish an IT intelligence capability
Other
Basic performance measures are in place and IT and business leaders perceive the data to be credible
Does your IT run like a utility or act like a high performing business?
Please join the ongoing series—and the conversation. www.kpmg.com/us/CIOagenda To register for Webcasts and read related insights
Replay (and the source for this poll): The Business of IT: The Need for Change
View another poll: The Evolution of IT, What’s Really Holding IT Back?
Does your IT run like a utility or act like a high performing business?
Contact Us Matthew T. Bishop Partner, CIO Advisory [email protected] +1 (214) 840-2749
Does your IT run like a utility or act like a high performing business?
