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Omni-Channel Content Excellence Kevin Cochrane Chief Marketing Officer

Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

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Page 1: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Omni-Channel Content Excellence

Kevin CochraneChief Marketing Officer

Page 2: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Marketing has evolved from brand advertising to 1:1 conversations

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Customer acquisition, retention, engagement, advocacy, and lifetime value, all depend on Marketing

Page 3: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

I.T. has evolved from infrastructure to strategy

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Digital Marketing, Commerce, Workforce Enablement, and Brand Governance, all depend on IT.

Page 4: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Together CMOs and CIOs Driving Customer Experience

Page 5: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Content is the conversation.

Rich media is the currency of the new Digital Economy.

Page 6: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Find inspiration… it’s how youinspire

Page 7: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText
Page 8: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Optimize yourDigital Supply Chain

Page 9: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Toys & Games

Television Games

Theme ParkMovies

Page 10: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Retail

Reference

Sign Off

Package ElementsPaintMaster & Photosample

Licensing Concepts Game Concept

Translation

Video Dallies

Final

Brainstorm

Concept

Sketch

Page 11: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

React immediately,really

Page 12: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Taco Bell helicopters 10,000

tacos to Bethel, Alaska

Page 13: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Users are influencing your brand…. you no longer own ALL the content 

Page 14: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText
Page 15: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText
Page 16: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

1. Inspire Conversation

2. Respond Quickly

3. Cultivate Community

Page 17: Digital Pulse Summit - Omnichannel Content Excellence - Kevin Cochrane, CMO, OpenText

Thank you@kevinc2003

@opentextwww.facebook.com/opentextwww.linkedin.com/company/opentext