Embed Size (px)
DESCRIPTION
CX Interactive's presentation by David Alleyne-Martin at the DMFS 2012 Event in Toronto.
Citation preview
Financial'Services'2.0':'2012'Digital'Impera8ves!7'Things'Your'Company'Can'Do'Today'to'Effec8vely'Acquire'and'Retain'Customers!
Innovation
4
A Faster Horse
#!1!Align!Your!Business!Planning!Process!with!Data!
5
#!2!Enable!an!‘Innova=on!Channel’!
6
#!3!Focus!on!the!Mobile!Connected!Consumer!
7
#!4!Focus!on!Social!Conversa=ons,!not!Plaforms!
#!5!Focus!on!the!Consumer’s!Context!
Photo Via dullhunk on Flickr
9
#!6!Enable!Transparency!and!Authen=city!Across!Consumer!Touch!Points!
10
#!7!Design!and!Op=mize!for!CustomerRCentric!Experiences!
12
Summary!R!2012!Digital!Impera=ves!1. Align Your Business Planning Process with Data
2. Enable an 'Innovation 'Channel'
3. Focus on the Mobile Connected Consumer
4. Focus on Social Conversations, Not Platforms
5. Focus on the Consumer’s Context
6. Enable Transparency and Authenticity across Consumer Touch Points
7. Design and Optimize for Customer-Centric Experiences
Thank!you!|!Ques=ons!+!Feedback!!
Join us at our booth today
Follow us on twitter: @CXInteractive Visit our Blog: http://artofdigital.ca Email me: [email protected]
