Craig Orrock

Programme & ProjectDevelopment Professional

Try not to become a man of success, but rather to become a man of value

Albert Einstein

Craig Orrock Project Professional

Professional Profile

Entrepreneurial-minded professional –• specialist in business and process improvement,

development & research• combines solid analytical & creative abilities with

a rigorous & incisive, yet sensitive, approach to problem solving

• strong background in management reporting & systems development & implementation

• resourceful, prudent & discrete • sound inter-personal & communication skills• service-oriented, building cohesion, coherence,

trust & mutually beneficial relations

Chartered Management AccountantHonours Graduate in BusinessCertified Professional Behavioural AnalystCertified Professional Values AnalystCertified Attributes Index Analyst

Search Engine Optimisation trainedGoogle Analytics trained

Craig Orrock Project Professional

Process Development 1

• Co-creation of industry-leading Maxiima© “customer journey” (service operating standards)

• Maxiima© contributed 40+% of total sales revenue

• Maxiima© drove the growth of the business by quadrupling of sales turnover over 3 years

Craig Orrock Project Professional

Process Development 2• Development of consulting

products & processes•

• Development of detailed process maps to clearly demonstrate the logic, flow & (inter) connection of & between processes

•

• Creation of detailed process narratives, describing –

– underlying operating principles of process

– desired effects to be achieved by process

– detailed practices to achieve process aims

– actions to complete within each process

Operating Procedure Design 1• Development of internal operating

processes & procedures• Design of corresponding process

maps & flowcharts e.g. Purchase Order Process (right)

• Creation of user-friendly operating instructions / user guides (below)

Craig Orrock Project Professional

Operating Procedure Design 2

• Creation of user-friendly operating instructions & user guides/cribsheets

Project Delivery 1• Implemented & developed on-line store, generating 10% of total revenue

– Designed automotive workshop management forms• Created “Tax on the Boardroom Agenda” analysis (publ. Hansard) (below)

Project Delivery 2• Complete customer base review for leading airline maintenance provider• Managed annual 360-Appraisal delivery for leading industry body (below)

Chris X

Chris X

Project Analysis/Reporting 1• Developed & produced Maxiima© Business Healthcheck analyses/reports

Project Analysis/Reporting 2

• Developed & produced Maxiima© Business Healthcheck staff surveys

Craig Orrock Project Professional

Management Reporting & Control• Managed, coordinated & progressed

successful ISO:9001 accreditation• Developed effective routines to produce

timely & useful management data/reports• Implemented accounting software &

established budgetary control• Initiated cash-flow forecasting, designing

meaningful format & managing process• Instigated project costing to address &

preclude project losses (sample (right))• Secured savings in operating expenses –

– reduced car lease costs (20%) – reduced mobile phone costs (40%)

– improved procurement for stationery for in-house use & web-shop re-sale

– improved insurance cover premiums• Negotiated UK Master Distributorship and

terms for market-leading people & organisational development products

• Planned & managed distributor network events & staff conferences

• Managed staff recruitment & assessment including developing role descriptions

Craig Orrock Project Professional

Created/Published