Concepts Consulting LLC Company Profile

About Concepts Consulting LLC Concepts Consulting LLC was established in 2004 as

Concepts Marketing Consultancy serving several clients in

all areas of marketing such as branding, strategy, marketing

planning, communication programs, etc. By the year 2007

the company had developed several solutions to multiple

clients in almost all management areas such as human

resources, operations management, change &

transformation, and business strategy.

Accordingly, the consulting scope included several

management disciplines and the company was transferred into

Concepts Consulting LLC as a business consulting firm

helping clients in improving their competitiveness and establish

growth patterns for future development.

Our Mission“We help organizations and people reach their growth potential by making them more competitive

within their current and future markets. We do that by deeply understanding clients’ needs and

constraints, innovatively developing effective and actionable solutions, and helping clients

implement our solutions through the successful transformation of our knowledge, expertise, best

practices , and talent into living business reality (tangible results that impact performance indicators)”

“Our aim at Concepts Consulting LLC is to create a positive

change to our clients’ business models to enable them to

leverage their maximum potential and growth.”

Our ApproachActing Consulting We believe in the integration between client’s team and Concepts Consulting team. We do not just generate ideas for our clients to reach their goals we act on facilitating their movement and transformation to reach these goals.

“ W e b e l i e v e t h a t c o n s u l t i n g i s n o t a b o u t g i v i n g a d v i c e , r a t h e r i t i s a b o u t f a c i l i t a t i n g t h e w a y f o r c l i e n t s t o g r o w ”

Problem Definition

• Defining all problem aspects• Creating cause and effect relationships • Outlining the frame of the problem

Alternatives

• Developing multiple alternatives to the problem• Establishing viable relationships to the original problem• Creating a frame of possible routes

Evaluation

• Evaluating each alternative in relation to the problem, clients situation, resources, etc

• Selection of the highest impact alternative to problem solution

Action

• Developing action plans • Relating strategy to tactics and people • Implementation support to client team

Goal

Strategy

Tactics

Action

General Consulting Disciplines

CCLLC offers a wide array of consulting disciplines that covers almost all functional areas that are needed to develop the organization as a platform to be able to strategically define its business model and be able to formulate and implement a sound business strategy.

“Implementing turn around solutions to enhance & improve customers’ business models”

Strategic Analysis Business Strategy Formulation Competitive Strategy Formulation Marketing Strategy Building Innovation Strategy Development Company Transformation

Management & Strategy

Marketing Planning CRM Modeling & Planning Branding Marketing ResearchE-MarketingMarketing Dept. Outsourcing Marketing Comm. Programs

Marketing Human Resources

Organizational Structuring Job Descriptions Development Career Path Development Recruitment Evaluation & Reward Systems Corporate Culture developmentTraining Services

Standalone ProgramsMystery Shopper System [MSS]Extend your knowledge to how customers sees you? and how your people are interacting with your customers? Many companies across the globe improved its customer strategies and profits using insights developed by mystery shopper programs.

Concepts Consulting team can help you design the best mystery shopper program customized to your specific needs to reflect the reality of your operations and customers.

Your business might need standard mystery shopper program or a more customized approach where scenarios are being made to test your operations and people in real situations.

U n d e r s t a n d y o u r c u s t o m e r n e e dE v a l u a t e y o u r p e o p l e I m p r o v e s e r v i c e & o p e r a t i o n s G e t a h e a d y o u r c o m p e t i t i o nC a p t u r e i d e a s f o r n e w p r o d u c t s & s e r v i c e s

MS Wave includes:1. Assessment of current performance2. Measurement Elements Development3. Visits Structure and Plan4. Implementation 5. Reporting and recommendations

“Know what you do not know about your people and your customers”

Get InspiredConcepts Consulting LLC©

MSS

Stand Alone ProgramsRetail Management System (RMS) Developing strong customer loyalty and service is a critical challenge facing all Egyptian retailers. Given the increased supply from allover the world (branded or non-branded retailers) increased alternatives for almost all products and services. Competing sharply with a professional retail network is a necessity in today’s business environment.

Concepts Consulting team develop a perspective for your retail chain concept where all aspects are identified (human resources, competitive advantage, supply chain, capabilities, product mix, marketing, etc) and put into an integrated harmony to deliver a strong operating business model reflected on competitive position and profits.

B u i l d y o u r r e t a i l b r a n dD e s i g n , c r e a t e , a n d i m p r o v e c u s t o m e r e x p e r i e n c e I m p r o v e s e r v i c e & o p e r a t i o n s D e v e l o p a n d e n h a n c e c u s t o m e r l o y a l t y C r e a t e a s t r o n g r e t a i l f o u n d a t i o ni m p r o v e p r o d u c t m i x i n g a n d a s s o r t m e n tE n h a n c e s t o r e e x p e r i e n c e

Brand Experience

Brand Comm. Points

Shopping Experience•Brand

Experience •Store

Experience

Retail Experience •Brand

Experience •Store

Experience •Service

Experience

Customer Experience •Brand

Experience •Store

Experience •Service

Experience •Corporate

Experience

Customer Experience Model – Concepts Consulting LLC ©

Get Control Concepts Consulting LLC©

Stand Alone ProgramsHuman Resources System (HRS) Human resources are the most valuable asset a company can have. Establishing the optimum human resources is an essential component in driving today’s competitive forces and positions.

Concepts Consulting team helps its clients in defining and achieving their human resources direction and strategy (to serve the organization’s goals) through establishing and implementing a custom made human resources system.

The system had helped clients realize what they can do with the current human resources and what they were missing being tied to operational issues rather than strategic ones.

O r g a n i z a t i o n a l S t r u c t u r i n g C a r e e r P a t h b u i l d i n g E v a l u a t i o n s y s t e m R e w a r d s y s t e m T r a i n i n g S y s t e mI n t e r n a l C o r p o r a t e B r a n d i n g

HRS Includes:

“Improving organizational capabilities always will start and end by the development of human resources and talents creating the organization in the first place. Improving human resources is directly proportional with improving the entire organization’s performance”

Get EmpoweredConcepts Consulting LLC©

Our People Our team members are carefully selected for their knowledge, skills, and attitude. Each member of our team has been exposed to several consulting engagements through his/her career to deliver exceptional customer service and fresh educated ideas.

We make sure that our clients receive the best talents we can offer. Our team is built on scientific knowledge base blended with practice experience. We do not believe that knowledge alone can help our clients, rather a blend of knowledge and practice is essential to leverage the maximum potential and value for our clients.

Marwan El Messiry Lead Consultant - GM

Amy DeAvegnoPart-Time Consultant

Emad Nabil S. Consultant Assistant

Nesma Nagy Junior Consultant

Yasmine HeshamJunior Consultant

Omar El ShafeeJ. Consultant Assistant

Our ClientsManufacturing

Air Lquide Egypt

Dreem

Egyptian Abrasives

Islamic Papers (Islamic Group)

Lotus Pack (Islamic Group)

Matrouh Area Fig Farmers

Mondial Group - Alaska

Naga Garments

Shehfe Casings

Texmar Fabrics

Tiba Pack (Islamic Group)

Unilever Mashreq

Vestia Co.

Zahran Group

Retail

Al Motahajeba

Cookie Man

Dumond Footwear

Linea Footwear

Mansi Eyewear

Pari Du Mem

Pre Mamoun

Ravioli

Retro

Royal Fabrics

Shoeroom

THM Group

Medical

Amina Hassab Laboratories

Dr. Abbas Zaher

Dr. Wahib Moussa

Educational

Alexandria House of English

First Egyptian Engineering

Wisaal Development

Info. Tech.

Markade

Web Architect

IT Plus for You

El Tawil for IT

OFIS SOFT

Association

INSCA (International Natural Sausage & Casings Association)

Shipping

Latt Shipping and Trading

Malls

MAFF MISR (City Center Alexandria)

Facility

DFMC (Delawr Facility Management)

Training ServicesTraining is a key component for Human Resources

Development. Concepts Consulting LLC training team

developed several training programs that blend experience,

best practice, field knowledge, and essential theoretical

base to deliver real value for its clients. Concepts Consulting

LLC training team is a strong believer in delivering training

course that has as impact on the performance of work

teams and executives.

A c t i v e l e a r n i n g

A c t i v i t y b a s e d t r a i n i n g

C l a s s b a s e d t r a i n i n g s e s s i o n s

S e m i n a r s a n d l e c t u r e s

Training Formats:Our Training Methodology

1. Assess client needs

2. Develop & customize appropriate training courses

3. Deliver training courses

4. Re Assess client impact and future needs

Courses Catalogue

Introduction to Marketing Advanced Marketing CRM & 1-to-1 Marketing Marketing Management Strategic Marketing Planning E-Marketing & Internet MarketingSpecial Topics in Marketing

MarketingSales ManagementSelling Skills In-store selling

Selling

Introduction to Customer Service Customer service management

Customer Service

Strategic Planning Basic Management Leadership Strategy

Management

Skills InventoryCommunication Presentation Time Management Negotiation Team Building Intercultural communication & negotiation

C o l l a b o r a t i o n I n t e g r i t y T e a m w o r k

Trust

StrategyM o t i v a t i o n

C o m m u n i c a t i o n

Creativity Com

mon

Goa

l

T r a n s f o r m a t i o n

Fun

Vision

Mission

S t r a t e g y

Diversity

Feedback

L e a d e r s h i p

I n s i g h t s Winning

P a s s i o n

C o n c e p t s t o r e a l t y

Contact Us

“ W e w i l l b e m o r e t h a n d e l i g h t e d t o r e c e i v e y o u r i n q u i r e s ”

C o n c e p t s C o n s u l t i n g T e a m

Address : 18 Zaki Ragab st., Flat: 1205, Smouha, Alexandria, Egypt. Phone: + (203)-4241337

Mob: + (2016)-500 2034E-mail: info@cocneptsegypt.com

Web Site: www.conceptsegypt.com