Contents

Executive Summery..............................................................................................................................3

1.0 Introduction.....................................................................................................................................4

2.0 Requirement 1: Role of information system in City Bank..........................................................6

2.1 Five major functions of FINACLE (Information System)................................................................6

2.2 FINACLE (IS) supports Lower to Higher level of organization.......................................................9

2.3 Benefits of having FINACLE as Information System.....................................................................10

3.0 Requirements 2: Apply Systems Approach to Understand Information Systems...................11

3.1 INPUT........................................................................................................................................................11

3.2 PROCESSING...........................................................................................................................................12

3.3 OUTPUT...................................................................................................................................................12

4.0 Requirements 3: Information Systems and Web Technology..................................................14

4.1 Web technology is being used in City Bank……………………………………………………..14

4.2 How Web Technology is helping to Achieve Their Objectives……………………………….…15

5.0 Requirement 4: Technical Understanding.................................................................................16

5.1 Types of Database and Database Management System Package Used in Are…………………...16

5.2 Two Examples of Reports Generated by the Systems……………………………………….…..16

5.3 One Data Mining Example…………………………………………………………………….....17

5.4 List of 5 Entities and 5 Attributes of Each Entity……………………………………………......17

6.0 Requirement 5: Information Systems Security.........................................................................18

6.1 Five Information Systems Threats For City bank………………………………………………18

6.2 Two Most Dangerous Threats……………………………………………………………………19

6.3 Security Management Tools to Prevent These Threats………………………………………….19

7.0 Conclusion....................................................................................................................................20

References...........................................................................................................................................21

List of Figures

Figure 1: Business Division……………………………………………………………………………….4

Figure 2: Finacle Logo…………………………………………………………………………………….5

Figure 3: Functions of IS ...........................................................................................................................6

Figure 4: Application development and maintenance................................................................................6

Figure 5: Application management services..............................................................................................7

Figure 6: Migration service......................................................................................................................................7

Figure 7: Performance……………………................................................................................................8

Figure 8: software performance engineering.............................................................................................8

Figure 9: Level of organization……………………………………………………………………………9

Figure 10: Input process................................................................................................................................11

Figure 11: Processing................................................................................................................................................12

Figure 12: Examples of outputs.............................................................................................................................12

Figure 13: Inputs and Outputs................................................................................................................................13

Figure 14: Web technology.......................................................................................................................14

Figure 15: Data mining example...............................................................................................................17

Figure 16: Security system .........................................................................................................………..18

Figure 17: cyber crime…………………..................................................................................................18

Figure 18: Phishing...................................................................................................................................19

2

Executive summary

For our project we got the opportunity to conduct an interview with the City Bank. From the interview we got

an idea about how things actually work in the corporate world and how the Information System plays an

important role in any bank. Citibank is a consumer division of financial services multinational Citigroup.

This report basically points out these requirements - Role of information system, Apply System Approach to

Understand Information Systems, Information Systems and Web Technology, Technical Understanding,

Information Systems Security. In this report we’ll get to know all about these requirements

3

1.0 Introduction

The City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank

among the oldest five Commercial Banks in the country. It started their operations in 1983. The Bank

started its journey on 27th March 1983 through opening its first branch at B. B. Avenue Branch in the

capital, Dhaka city. The City Bank is among the very few local banks which do not follow the traditional,

decentralized, geographically managed, branch based business or profit model. Instead the bank manages

its business and operation vertically from the head office through 4 distinct business divisions namely

1. Corporate & Investment Banking

2. Retail Banking (including Cards)

3. SME Banking &

4. Treasury & Market Risks.

Figure 1: Business division

Under a real-time online banking platform, these 4 business divisions are supported at the back by a

robust service delivery or operations setup and also a smart IT Backbone. The bank currently has 87

online branches spread across the length & breadth of the country.

The City Bank Limited adopted Information System in 2002 named 'FINACLE' provided by

Infosys Technologies Limited, the global IT consulting, software products and services powerhouse4

.

Figure 2: Finacle logo

Infosys provides The City Bank with a wide range of services that support and complement

FINACLE Information System. Drawing on its expertise in the banking domain, strong quality

orientation, technology expertise and ability to successfully transform large and complex banks,

FINACLE helps The City bank move from planning to seamless implementation

5

2.0 Role of Information Systems in the City Bank Ltd.

2.1 Five major functions of FINACLE (Information System)

Figure 3: Function of IS

I. Application development and maintenance

FINANCE Application Development and Maintenance services are designed to offer banks the

cost-efficiencies of reliably outsourcing the maintenance and enhancement of FINACLE solutions.

The services can be categorized as:

Figure 4: Application development and maintenance

II. Application management

FINACLE guarantees high availability, high performance, and high service levels, at the bank.

FINACLE Application Management services ensure that FINACLE solutions are managed and

6

FINACLE

Application development and

maintenance

Application management

Migration Services

Performance Tuning

Software Performance Engineering

Application developmen

t and customizati

on

Application enhanceme

nt

Application upgrade

Application maintenanc

e

Application integration

Interfacing with other

applications

operated on a 24/7 basis, in a highly available and secure environment to transact business

efficiently.

Figure 5: Application management services

III. Migration Services

Migration services from FINACLE focus on enabling banks to upgrade their technology platforms

to the latest version of FINACLE, with minimal business disruption..

Figure 6: Migration service

7

Iv. Performance Tuning

Performance tuning from FINACLE is designed to enable the customer to derive enhanced system

performance from the FINACLE suite of solutions.

Figure 7: performance

These services help identify potential performance bottlenecks and recommend changes, for

immediate implementation.

v. Software Performance Engineering

FINACLE empower banks to make appropriate, well-informed and data driven decisions when

setting up their excellence centre for performance. And also enable banks to make critical decisions

regarding investments, go-live readiness, new product introduction, mergers, acquisitions and

business portfolio expansions.

Figure 8: software performance engineering

8

2.2 FINACLE (IS) supports Lower to Higher level of organization

Figure 9: Level of organization

FINACLE is used by every level of management. In fact some authorized no managerial employees can

use FINCALE. This helps to Speed up their decision making process and flow of information.

9

Top Level1. Enhance decison making

2. Helps to implement strategies and plans.

3. Easy Flow of information.

Mid Level1. Enables effevtive communicaton

2. Helps preparing financial statement and budget

3. Bridge between Top and Lower level managers

Lower level1. Helps to Keep record of daily

transactions2. Creates customer value by satisfying their

need3. Enables accountability

2.3 Benefits of having FINACLE as Information System

• Cost-effective Business Engine: Finacle (IS) enables The City Bank to gain access to a new

customer by setting up a low-cost channel to. The solution presents banks with the advantages of

reduced integration by leveraging common interface messages, maintenance and deployment

costs. This translates into significant cost savings without banks having to compromise on features

or the range of devices supported.

• Ease of Operation: Banks can deploy the solution to on-board customers offline, even in the

absence of Internet connectivity. Offline banking is enabled through ubiquitous and easy to use

devices such as laptops. The innovative spot-registration process supports both smart-card and

simple ID card-based banking, reducing customer on-boarding time and lowering entry barriers.

The solution can be easily deployed by the bank’s staff or business correspondents.

• Robust Security: Fingerprint-based biometric authentication ensures the fidelity of every

transaction performed using Finacle solution. In addition, it offers extensive application security

features like URL encryption, referral URL check and session management to provide a robust

security framework.

10

3.0 Apply System Approach To Understand System

FINACLE is used to get processed information. FINACLE gives accurate and reliable output to the

city bank.

3.1 Input:

Employees of The City Bank gives input in the FINACLE through a server. The server can be

accessed only by the authorized employee of the bank.

They put information like, Depositors’ or creditors’ financial updates, Transactions, account

holders’ information, employee information. For example:

.

Figure 10: Input process

11

3.2 Processing:

After uploading all the information, FINACLE process all the information and arrange them in

documents, files, databases.

Figure 11: Processing

3.3 Output:

When the processing section finishes, FINACLE provides arranged information of the computer

screen. Users also can print out that particular information. FINACLE provides graphical outputs

with diagrams. Customers can access these outputs through internet. For example:

Figure 12: Examples of outputs

12

Inputs processing Outputs

Figure 13: Inputs and Outputs

13

4.0 Information System and Web Technologies

4.1 Web technology is being used in City Bank:

The information system of City Bank actually runs on web technology. City Bank uses internet as a form of its

web technology. City Bank uses internet to access its severed and complete their all types of works. A figure is

shown below:

Figure 14: Web technology

14

4.2 How this technology is helping: Using the web technology, the information system of the bank is having

so many benefits to achieve its objectives. Here are some points that will explain its effectiveness to achieve

the bank’s goals –

Automation of banking process, including straight through processing.

Effective control and monitoring through internet.

Faster consolidation of data at branch and banking levels.

Enhanced customer experience.

Reduction of fraud.

Reliable performance.

Flexibility for incorporating new banking regulations such as BASIL, IFRS norms etc.

15

5.0 Requirement 4: Technical Understanding

5.1 Types of Database and Database Management System Package Used in Are :

The City Bank uses ORACLE database system. Finacle is one of the largest Independent Software Vendors

partners for Oracle and has deep engagements with Oracle (Software and Hardware) in providing an

integrated, highly scalable, secure, and reliable banking platform. Finacle is also a Platinum partner of

Oracle and collaborates with Oracle on technology to bring the benefits of certified and optimized solution

and also by offering single-window first line support to banks for better TCO. Finacle on Oracle (Software

and Hardware) runs some of the largest retail banking sites, bringing operational efficiencies and agility to

banks. The benchmark results of joint solutions from Finacle and Oracle have consistently proven to exceed

high demands on scalability, performance and availability

5.2 Two Examples of Reports Generated by the Systems for its customers:

Example 1:

This is an example of their oracle database system.

16

Example 2:

5.3 One Data Mining Example:

The city bank uses their database management system for data mining. For example:

Figure 15: Data mining example

5.4 List of 5 Entities and 5 Attributes of Each Entity:

Entities Attributes

1. Debitor Name, Phone Number, Address, ID, Reference

2. Creditor Name, Phone Number, Address, Loan Amount, ID

3. Employee Name, Address, Phone number, ID, Personal information

4. American Express Cards Card number, Name, Validity, Gold Card Holder Number, Premium Card Holder Number

5. Branches Branch Address, Branch Number, Branch Phone Number, Branch Manager Name

6.0 Information Systems security

17

Computer system can have different types of threats. Most common threats today are misuse of information,

cyber crime, data fraud, internal employee conflict, poor management, viruses, phishing attacks, Trojan etc.

Figure 16: Security system

6.1 Five information system threats for City bank

Cyber Crime: Cyber crime encompasses any criminal act dealing with computers and networks ,

traditional crimes conducted through the Internet is also called hacking.

Figure 17: Cyber crime

Misuse of information: Employees input wrong information into their database, either by mistake or on

purpose to get back at their employers or sometimes they store data in the wrong file or they leak

information to the other banks.

Phishing attacks: Phishing is an e-mail fraud method in which criminals attempt to gather personal

and financial information from recipients.

18

Figure 18: Phishing

Internal employee conflict: Strained relationships or personality clashes, Communication problems

differing, views goals, interests, competition for limited resources are the example of internal conflict.

Trojan: Trojan is a virus that can affect any kind of banking file and also can disable software.

6.2 Two most dangerous threats:

Misuse of information

Trojan

6.3 Security management tool to prevent these threats:

To prevent misuse of information, they use “Secured login-(16 digit) Card Number and Personal

Identification Number (PIN)”.

FINACLE provides security to database system through Oracle database security vault.

They use “Norton Antivirus and Anti-Spyware” to prevent Trojan.

7.0 Conclusion

19

City Bank’s information system is not that strong but they are trying their best to improve. FINACLE

provided by Infosys Technologies Limited are fulfilling their objectives, helping city bank to achieve their

long term strategic goals and also helping them to reach their customer’s expectation.

Bibliography

20

Laudon, Kenneth C., Laudon, Jane P Management Information Systems: Managing the Digital Firm(

12th Edition)

http://www.infosys.com/newsroom/press-releases/Pages/core-banking.aspx

http://www.bobsguide.com/guide/news/2002/Nov/22/the-city-bank-limited-bangladesh-to-deploy-

infosys-finacle-core-banking.html

http://www.infosys.com/newsroom/press-releases/Documents/2002/TheCityBank-21Nov-02.pdf

http://articles.economictimes.indiatimes.com/2009-05-29/news/28422780_1_citigroup-tcs-and-wipro-

global-technology-head

https://en.wikipedia.org/wiki/Citibank

Contribution Table

21

Group Number:

22

First Name Student ID Contribution Signature

Noor-E-Tasnim - 131 0709 630 A

Ashraf Ali Parvez - 143 0979 630 A

Fahmid Zubair - 122 0369 030 A

Selim Shikdar - 093 0575 030 A

Mahmud Ali Sikdar - 132 0719 030 A