SFIA conference 2009Managing IT SkillsManaging IT Skills

Chris Hewertson, COLT TelecomChris Hewertson, COLT Telecom

Brief background on COLT Telecom

COLT is a leading European provider of business communications. COLTCOLT is a leading European provider of business communications. COLT specialises in providing data, voice and managed services to major businesses,

SMEs and wholesale customers.

COLT operates a 13-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fibre connections into 16,000 j p

buildings and 19 COLT data centres.

The COLT IT function is made up of 420 permanent employees, 60% offshore in India, with the remainder mainly UK based.

Activities include: Project delivery, systems implementation and rollout, application support and IT operations

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application support and IT operations

Why did we chose SFIAplus?

Industry Pedigreeyframework Pedigree

Faster start up

More time to focus‘Off the shelf’ Depth

More time to focus on people

s e

2

What was our approach?

Placed onus on

employees

Inclusive, by choice &

Continued momentum choice &

actionmomentum

Train managers to support

Keep simple

3

to supportp

How has using SFIAplus helped us?

ReducingManaging careers and expectations

Reducing vendor

resource expectations costs

Skill alignment

across

Supporting our

functional

Benefitsacross

geographiesfunctional

goals

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Supporting our functional goalsFramework

and processesIndividual and team development plans

Proof Points

BCS Career Development Framework

6 Monthly Individual

Talent Review

“One Team”Consistent

t tiFramework

All roles aligned ith SFIA Pl

Individual &

Talent Reviewexpectations, management and

processeswith SFIA Plus

A tiPDPs aligned with

Team plans

AspirationsActive

performance management

PDPs, aligned with SFIAplus BCS Professional

Development accreditation in

BCS Chartered IT Professional

Status for

accreditation in 2010

High Potential development programme

Best place to work

5

Individuals programmein IT award!

Other benefits

Helped clarify existing role definitions

Helped identify

definitionsSupports

competency basedp y

missing roles based interview planning

Other benefits

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How have we aligned SFIAplus to COLT role and levels?SFIA Skill - Project Management - Level 6:

Takes full responsibility for the definition, documentation and successful completion of complex projects (typically greater Aligns to COLT Role – Project

M tthan 12 months, with significant business, political, or high-profile impact, and high-risk dependencies), ensuring that

realistic project, quality, change control and risk management processes are maintained. Monitors and controls resources,

revenue and capital costs against the project budget and manages expectations of all project stakeholders

ManagementCOLT Level - MS1

ITFo

llow

Assis

tA p

ply

Enab

leEn

sure

Initi

ate

Stra

tegy

Project Management

manages expectations of all project stakeholders.

Applicable SFIA LevelsSFIA v4 PT2 PT1 MS2

MS1

EX2

EX1

PT2 PT1 MS2

MS1

EX2

EX1

Applicable SFIA Levels

––––– Programme Management ––––– ––––– Project management ––––––Skill Code 1 2 3 4 5 6 7Programme management PGMG 6 6 7 6

––––– Programme Management ––––– ––––– Project management ––––––g g

Project management PRMG 7 4 5 6Change implementation planning and manaCIPM 6 6Requirements definition and management REQM 4 5Programme and project support office PROF

Number of SFIA skills per role: 0 0 2 2 3 0 0 1 1 3 0 0Average role level: 5.0 5.5 6.7 4.0 5.0 6.0

No SFIA-based role but COLT skills exist (x): x x x

SFIA L lMapping SFIA levels to COLT Skill gaps and

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SFIA Skills SFIA Levels levels to COLT levels

Skill gaps and capability level

What have we learned

Don’t rely on the tool but on the

content

Extensions to support technical

specialism neededcontent specialism needed

Don’t underestimate commitment

Assign governance board and

Wisdom

commitment needed

board and project manager

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What are our future plans

Align with new

Align with new HR

competency framework

Management system

D lDevelop technical

kill

Share knowledge

C ltskills across Colt

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