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© Prentice Hall, 2005 1 - 1
© Prentice Hall, 2005 1 - 2
ObjectivesObjectivesObjectivesObjectives1.An understanding of the relationship between influencing and emotional intelligence
2.An understanding of interpersonal communication
3.A knowledge of how to use feedback
4.An appreciation for the importance of nonverbal communication
5.Insights into formal organizational communication
6.An appreciation for the importance of the grapevine
7.Some hints on how to encourage organizational communication
© Prentice Hall, 2005 1 - 3
Fundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingDefining Influencing
The Influencing Subsystem
1. Leading
2. Motivating
3. Considering groups
4. Communicating
5. Understanding people
6. Encouraging creativity and innovation
Emotional Intelligence
© Prentice Hall, 2005 1 - 4
Fundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingFundamentals of Influencing
© Prentice Hall, 2005 1 - 5
Fundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingFundamentals of Influencing
© Prentice Hall, 2005 1 - 6
Fundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingFundamentals of Influencing
© Prentice Hall, 2005 1 - 7
Fundamentals of InfluencingFundamentals of InfluencingFundamentals of InfluencingFundamentals of Influencing
© Prentice Hall, 2005 1 - 8
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication
How Interpersonal Communication Works
1. The source/encoder
2. The signal
3. The decoder/destination
Successful and Unsuccessful Interpersonal Communication
© Prentice Hall, 2005 1 - 9
CommunicationCommunicationCommunicationCommunication
© Prentice Hall, 2005 1 - 10
CommunicationCommunicationCommunicationCommunication
© Prentice Hall, 2005 1 - 11
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication (continued)
How Interpersonal Communication Works (continued)Barriers to Successful Interpersonal Communication
Macrobarriers1. Increasing need for information2. Need for increasingly complex information3. Reality that people in U.S. are coming in contact with people who don’t use English4. Constant need to learn new concepts reduces time available for communication
Microbarriers1. Source’s view of the destination2. Message interference3. Destination’s view of the source4. Perception5. Multimeaning words
© Prentice Hall, 2005 1 - 12
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication (continued)
Feedback and Interpersonal CommunicationGathering and Using FeedbackAchieving Communication Effectiveness
1.Seek to clarify your ideas before communicating2.Examine the true purpose of each communication3.Consider total physical and human setting whenever you communicate4.Consult with others,when appropriate, in planning communications5.Be mindful of the overtones while you communicate6.Take the opportunity to convey something of help or value7.Follow up your communication8.Communicate for tomorrow as well as today9.Be sure your actions support your communications10.Seek not only to be understood, but also to understand
© Prentice Hall, 2005 1 - 13
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication (continued)
Verbal and Nonverbal Interpersonal CommunicationThe Importance of Nonverbal Communication
© Prentice Hall, 2005 1 - 14
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication in Organizations
Formal Organizational CommunicationTypes of Formal Organizational Communication
1. Downward
2. Upward
3. Lateral
Patterns of Formal Organizational Communication
© Prentice Hall, 2005 1 - 15
CommunicationCommunicationCommunicationCommunication
© Prentice Hall, 2005 1 - 16
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication in Organizations (continued)
Informal Organizational CommunicationPatterns of Informal Organizational Communication
Grapevine characteristics:1. Springs up and is used irregularly within the organization2. Not controlled by top executives3. Exists largely to serve the self-interests of the people within it
Grapevine patterns:1. The single-strand grapevine2. The gossip grapevine3. The probability grapevine4. The cluster grapevine
Dealing with Grapevines
© Prentice Hall, 2005 1 - 17
CommunicationCommunicationCommunicationCommunication
© Prentice Hall, 2005 1 - 18
CommunicationCommunicationCommunicationCommunicationInterpersonal Communication in Organizations (continued)
Encouraging Formal Organizational Communication Listen attentively to messages that come through formal channels.
Support the flow of clear and concise statements
Ensure that all members have free access to formal channels
Assign specific communication responsibilities to staff
© Prentice Hall, 2005 1 - 19
CommunicationCommunicationCommunicationCommunication
© Prentice Hall, 2005 1 - 20
QuestionsQuestions