service efficiency through innovationwelcome…..service efficiency through innovation

A total 1-stop Car

Park & FM Solution

service efficiency through innovation

£15m privately owned group National presence Formed in 1990

Wide sector experience Experienced long term management teamOver 1000 staff across the UK & Northern

Ireland

about us …..

Anchor Car Park Services

Anchor Security Services

Anchor Cleaning Services

service efficiency through innovationwe want…..

We want to provide a safe, managed, parking experience for visitors

We want visitors to be reassured by well trained, helpful Parking Services Officers

We want to add value and reflect cost benefits to the Tenants and Managing

Agents

We want to bring new and innovative ideas to the role of the Parking Services

Officer

We want to ensure your car park meets Safety standards, and keeps access free

for Emergency Services

service efficiency through innovationwhat's new…..

Technology

• Mobile ANPR• On-line incident

tracking• GPS updates

Reporting

• Accurate, regular reports to your desktop

• H&S reporting• Customer Service feedback• Maintenance feedback• Incident & Event capture

Training

• Welcome All – delivering great customer service to disabled customers

• Welcome Host – the importance of excellent customer service

• First Aid – often first on the scene• NVQ in Controlled Parking Areas• Local knowledge – ‘how can I

help you’ • ‘First Observer’ – threat

awareness

service efficiency through innovation

The evolution of the Parking Attendant

adding value…..

Three stage interview process with customer inputWell paid non– commissioned

Well motivated – regular training and contactDiscretion encouraged – mentoring schemes

‘How can I help you’ approach to visitorsEyes ’n Ears – feedback/reporting

Deeper understanding of Customers needs & objectives

Parking Services Officer

service efficiency through innovation

Added FM Service Support

GPS tracked vehicles can provide: Open-Up & Lock-Up Services, Mobile Patrols Key-Holding & Call-Out Services

Cleaning pathways, roadways, toilets, car parks, specialist graffiti removal, bollards, oil stains and spillages

Landscaping: planting and maintaining common areas, from tidying beds and trimming hedges to major tree surgery

Waste management and disposal: bin emptying, recycling and waste compacting

Our 24/7 Control Room & Help Desk can provide: Remote CCTV Monitoring, Access Control, Help Desk, Vehicle Tracking and Lone Worker monitoring

Security Consultancy & Evaluation Services – a free service to all our customers, providing a detailed security evaluation of your site

Group support…..

Repairs: keeping an eye on all common areas, reporting defects and undertaking repairs