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What is Our Mission?

• “to act as a catalyst for supporting enterprises in enhancing their operational performance and knowledge base through innovative solutions”

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Our Values• We are collaborative partners with

our clients helping them catalyse performance by helping them from development through the actual implementation of solution;

• We shall only develop solutions that produce tangible and measureable process improvement results;

• Our solutions shall be novel and unique to enable our clients achieve a sustainable competitive advantage;

• We shall empower our clients to achieve a competitive advantage in the market place by managing their knowledge base more effectively;

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Our Services - Map• BEAT Consulting offers an integrated suite

of solutions tailored to your needs:S

cope

Trim

Boost

Form

Implement

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Scope - Services

• Helps you identify the nature of your problem.

• Focuses on the breadth with a view to identify problem areas that merit further investigation;

A Business Health Check Report is provided with every Scope Service.

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Business Levers of the Health Check Report

• How efficient are your processes in delivering the products and services to your customers and the lowest cost possible?

• How effective are you in responding to the changing market needs of your clients?

• How robust are the formal management planning and control systems in supporting your products, services and processes;

The BEAT Health Check Report will analyse your main business levers and will provide a high level assessment of the following issues:

Eff

icie

ncy

Eff

ect

ive

ne

ss

Inte

rna

l Co

ntr

ols

BEAT Business Levers of Success

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TRIM your ProcessOur suite of TRIM services helps your business to go on a diet to lose its organisational fat that it has accumulated over the years:

Evaluating the performance of your critical business processes

BEAT TRIM Service Suite

Critical ProcessAnalysis

CorporateTurnarounds

Business ProcessStreamlining

Developing Strategies & Action Plans to move your organisation back to profitability

Focus on a Critical Business Process to eliminate non-value added activities

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TRIM your ProcessCritical Process Analysis

We carry out Critical Process Analysis to discern in more detail the overall performance of your critical processes in your organisation.

Critical Process Identification

Critical Process Volume Metrics Analysis

Critical Process Based Costing

Cycle Time Analysis

Consolidated Analytical Review

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TRIM SolutionsThrough Critical Process Analysis, we can provide you with two main suite of solutions:

1. Turnaround Strategy and Target Setting;

2. Portfolio Analysis & Divestment Strategies;

3. Organisational Restructuring;

4. Manpower Planning & Right-sizing;

5. Rostering & Shift Planning;

6. Investment Planning & Financing Strategies;

7. Streamlining Prioritisation Plan

1. Business Process Mapping (Based on CPA)

2. Management Information Systems Evaluation;

3. Business Process SWOT Analysis

4. Business Process Reengineering;

5. BPR Planning;

6. BPR Cost Benefit Analysis.

Critical Process Analysis

Corporate Turnaround Planning

Business ProcessStreamlining

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BOOST your Performance

“In today’s highly dynamic environment, the only constant is change”

The BOOST suite of services helps you respond more effectively to the changing needs of the market place.

BEAT BOOST Service Suite

Balanced Score Card Development

Process Based Strategic Planning

Value for Money Reviews

Helping you develop the right tools to constantly monitor your performance.

Helping you set up the right structure to make strategic business decisions swiftly

Reviewing critical services to evaluate how value to your customer can be enhanced.

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BOOST Service SuiteDevelopment of Balanced Score Cards

BEAT Consulting develops Score Cards that are customised to the specific needs of our clients and are intricately linked to Business Strategy:

Critical Strategic Objectives Definition & Measurement

Master Dashboard Development

Functional Objectives Definition & Measurement

Formulation of Score Card Information Gathering Procedures

Development of Top-Down/ Bottom Up Key Performance Indicators Map

Strategic Review and Analysis

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BOOST Service SuiteProcess Based Strategic Planning

Through process based strategic planning, BEAT Consulting supports you in developing appropriate corporate and business level strategies that are adaptable and robust to an ever changing environment.

We develop scenarios jointly with your management team to account for uncertainty in your market environment

ScenarioFormulation

DecisionMaking

Systems

Systems DynamicsModelling

StrategicPlanning

Module 1 Module 2

Module 3Module 4

We develop user friendly simulation models using econometric formulae & Systems Dynamics to evaluate likely impact of what if scenarios.

We formulate business strategies to help you leverage advantage over your competition

We help you formulate appropriate decision making structure to enable you to adapt quickly to change in your environment.

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BOOST Service SuiteValue for Money Reviews

Your key source of competitive advantage is to leverage excellence in generating value to your customer at the lowest cost possible. BEAT Consulting helps you identify opportunities for product and service delivery improvements. BEAT Consulting defines customers as comprising of both internal and external stakeholders.

Value Chain Analysis

Service Delivery Evaluation

SWOT Analysis

Defining SLA

Service Delivery Process Improvement

Phase 1 Phase 2 Phase 3 Phase 4 Phase 5

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FORM your BusinessThrough FORM, BEAT Consulting ensures that your business has the right planning and control systems in place to help you grow and prosper. FORM services comprise the following:

BEAT FORM Service Suite

OrganisationArchitecture

Analysis

Business Planning

Policies &Procedures

Manual

Identifying areas of misalignment and reinstituting balance between the basic building blocks in your organisation

Helping you shape your ideas and priorities into a formal plan of action & supporting feasibility financial projections

Facilitating the transfer and retention of knowledge within your organisation through the documentation of procedures.

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FORM Service SuiteOrganisation Architecture Analysis

1. What is you Business Strategy?

2. To what extent is your business strategy aligned with your:– Organisation Structure;– Business Processes;– Information Systems; and– Human Resource Base

3. How can appropriate alignment be achieved?

HumanResources

Systems

BusinessStrategy

Customer

Structure

Innovation

Processes

Finance

Operations

ROCE

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FORM Service SuiteBusiness Planning

Step 1

ObjectivesDefinition

Paso 2

Establishment of

Assumptions

Paso 3

Documentation of Business

Plan

Preparation of Financial

Projections

Step 4

BEAT Consulting helps you translate you business ideas into a Blue Print to be communicated to employees, banks and other related stakeholders.

Business Objectives are identified from your organisation’s strategic plan.

Workshops are held to establish the critical assumptions on which the business plan will be based

The Business Plan is documented on the basis of the objectives, assumptions and purpose for which it is intended

Financial Projections are prepared on the basis of the business plan assumptions

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FORM Service SuitePolicies and Procedures Manuals

BEAT Consulting provides direct support in the Formulation, Preparation and Development of Policies and Procedures Manuals to ensure a common understand by employees of key roles and responsibilities:

Proce

ss &

Sys

tem

s Walk

Throu

ghs

Preparation of Job

Descriptions

Mutual Agreem

ent on

Organisational Policies

Mut

ual A

gree

men

t on

Proce

dure

s

Policies & Procedures

Manual

Reviews of currents policies & procedures are carried out;

Areas of Strengths & Weaknesses are identified

Draft Organisational Policies are prepared and submitted for Management Consideration

Procedures are developed on the basis of agreed policies.

Job Descriptions defined on the basis of the process requirements.

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IMPLEMENT Business Solutions

• Programme Assurance and Project Management;

• Supplier Contract Management;

• Change Management

“Bridging the Gap from the Drawing Board into the

Battlefield”

BEAT Consulting helps you along the whole way from design to the implementation of solutions. Our Implementation Services include:

The founder of BEAT Consulting is also a certified and accredited PRINCE 2 Project Manager.

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Our Success Stories

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Telecoms & ICTTrimming Disconnection Procedures

Issue A major telecoms provider had difficulties in achieving the right balance between customer satisfaction and appropriate debt collection ratios. The company requested BEAT Consulting to introduce a procedure aimed at streamlining the disconnection & credit control policies & procedures within minimal impact on customer satisfaction

Realised Benefits

• Formalized and written down Credit Control Policies and Procedures;

• 40% reduction in work load to process disconnections with a further 35% potential reduction following investment in appropriate IT systems;

• Improved debt collection ratios;• Introduction of Credit Worthiness Assessments.

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Telecoms & ICTBoosting Performance in the Sales Department

Issue A player in the Quad Play industry adopted a complex and outdated sales commission structure to reward sales staff. BEAT Consulting had been engaged by the client to carry out a current review of the current structure and propose a simplified and more effective structure and process necessary to administer the new mechanism;

Realised Benefits

• Developed a simplified commission structure that takes into account churn, effort and business impact across all distribution channels;

• Developed a streamlined procedure for managing the new commission structure;

• Presented a proposed Sales Department reorganization structure;

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Public SectorMore Effective Performance Management

IssueA local Government Corporation lacked the necessary measures & necessary processes required to evaluate and monitor its overall performance in meeting the objectives set by Government. BEAT Consulting was

Realised Benefits• Developed in mutual agreement with key personnel a master score card and

supporting departmental scorecards aligned with the organization's strategy;• Developed standardized processes & procedures for collecting the necessary

information to populate the data;• Presented a series of proposals identifying opportunities for automation;• Prepared and delivered a procedures manual to be used in support of the score card

mechanism.

requested to intervene and propose an appropriate framework and develop the processes required to collect the information necessary for the purpose of evaluating the performance of the corporation against the set objectives.

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Energy & UtilitiesReengineering the Human Resource Function

Issue A local Utility Organization was not satisfied with the way in which its current human resource procedures were presently carried out. BEAT Consulting was commissioned to carry out a detailed review of these processes and propose a reengineering blueprint in the process.

Realized Benefits• A mutually agreed Reengineering

blue print;• A restructured Human Resources

Department;• Identified Opportunities for

exploitation of Information systems potential.

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Energy & UtilitiesProject Managing the T&A & Payroll Integration

Realised Benefits

• Successful T&A & Payroll Integration & Increased standardization of Process

• Reduced Manpower Requirements by 30% & HR Costs;• Identified areas for a further 30% reduction in HR• Improved Absence Control Management;• 50% reduction in error rate.

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IssueOn the basis of the recommendations presented in the BPR initiative outlined earlier, the Utility Company appointed BEAT Consulting as project manager to manage the implementation of the Integration of its T&A system to the Payroll System

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Energy & UtilitiesManaging Change in a Major Fuel Service Provider

IssueA major fuel service provider with an industrial dispute running for a number of years had requested assistance from BEAT Consulting to act as an intermediary between the senior management and

Realised Benefits

• 90% reduction in overtime costs;

• Increased flexibility in job descriptions, roles & responsibilities;

• Employee empowerment.

• Shift Patterns in line with demand requirements;

• Improved customer service;.

the representative trade union to achieve agreement on job descriptions, shift structure, employee development & payroll.

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Financial ServicesFormalising Underwriting & Claims Procedures

IssueA Client in the Insurance Industry wanted to reengineer its current claims and underwriting procedures to streamline activities & develop an improved internal control environment.

Realised Benefits

• Generally Accepted standardised underwriting and claims procedures;

• Codification of knowledge into an explicit form;• Streamlined processes and reduced cycle claims;• Enhanced Internal Control Environment.

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