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1.0 Corporate Profile
ÆON CO. (M) BHD. (formerly known as Jaya Jusco Stores Bhd.) is a leading retailer in
Malaysia with a total revenue of RM3.73 billion in the financial year ended 31st
December 2009. The Company was incorporated on 15 September 1984. ÆON CO. (M)
BHD. was set up in response to the Malaysian Government’s invitation to ÆON Japan to
help modernise the retailing industry in Malaysia. The ‘JUSCO’ name today is well
established among Malaysians as well as foreigners, especially due to its association with
the international ÆON group of companies.
ÆON has established itself as a leading chain of general merchandise stores. ÆON’s
constant interior redecoration of stores, to project an image designed to satisfy the ever
changing needs and desires of consumers, is clear evidence of this. The Company’s
performance has been further enhanced by the management’s acute understanding of
target market needs and the provision of a correct product-mix.
ÆON’s stores are mostly situated in suburban residential areas, catering to the vast
middle income group.
The ÆON group of companies consists of ÆON Co. Ltd., and more than 150
consolidated subsidiaries and affiliated companies. In addition to its core general
merchandise stores (GMS) plus its supermarket and convenience store operations, ÆON
is also active in specialty store operations, shopping center development, operations and
services.
ÆON group of companies is an integrated Japanese retailer and is active not only in
Japan but also in Southeast Asia, China and North America.
At all times, in every market, ÆON's activities are guided by the unchanging
'Customer First' philosophy. Its aim is to surpass expectations by combining excellent
products with unique personal services that enhance the shopping experience to make the
customers smile every time they shop.
Page | 1
2.0 Corporate Philosophy
2.1 OUR PRINCIPLE
Regardless of how times may have changed, is to serve the ‘ Customer First ’. We are
always mindful of the three keywords which make up the essence and character of the
retail industry and must be considered in any development: ‘ peace ’, ‘ people ’and ‘
community ’. Ours is a person-to-person business and our existence is deeply intertwined
with the people of the regions and societies in which we serve. These precepts remain the
same wherever we do business, where we act as a contributing member of the local
community.
2.2 OUR STRATEGY
Is to establish a solid competitive position and achieve continuous growth. Two key
components underlying this strategy are:
Accelerating Shopping Center Development. We are channeling our resources towards
developing attractive, integrated commercial facilities which our customers can fully
enjoy, such as regional shopping center and neighbourhood shopping center. This segment
also involves leasing shopping space and facilities to tenants.
Aggressive Pursuit of GMS Stores. Our General Merchandise Stores (GMS), which
combine supermarkets and departmental stores under one roof, operate as full-line
retailers. Products offered range from food and other daily necessities, apparel and
household goods (including bedding and bathroom products) to specialised products such
as home appliances, sporting goods and cosmetics.
2.3 OUR GOAL
Is to operate as an “international-scale retailing group”, recognised for excellence not only
in Japan, but also in other nations. The international recognition we are working to
achieve is not one which can be measured merely in quantifiable terms of size, growth and
profitability. We hope to be competitive at the global level in intangible aspects such as
customer satisfaction and corporate citizenship. We are dedicated to the idea of “quality
management” to further enhance our capabilities.
Page | 2
3.0 Board of Director
Dato’Abdullah bin Mohd Yusof
Non-Independent Non-Executive Chairman
Mr. Jerome Thomas Black
Non-Independent Non-Executive Vice Chairman
Mr. Nagahisa Oyama
Managing Director
Datuk Ramli Bin Ibrahim
Non-Independent Non-Executive Director
Page | 3
Brig. Jen. (B) Dato’Mohd Idris bin Saman
Independent Non-Executive Director
Datuk Zawawi bin Mahmuddin
Independent Non-Executive Director
Dato’Chew Kong Seng
Independent Non-Executive Director
Mr. Naoki Hayashi
Non-Independent Non-Executive Director
Page | 4
Mr. Kenichi Hirao
Non-Independent Non-Executive Director
Page | 5
4.0 History
1984
September
JAYA JUSCO STORES SDN BHD
established, in response to a request
from Prime Minister Y.A.B. Datuk Seri
Dr Mahathir bin Mohamad, to help
modernise the retailing industry in
Malaysia.
1985
June
The first pilot store, JAYA JUSCO
Dayabumi, opened.
December
The second pilot store, JAYA JUSCO
Taman Tun Dr. Ismail opened
1989
June
JAYA JUSCO Dayabumi closed.
October
The first Superstore, JAYA JUSCO
Taman Maluri, opened.
1990
June
“Japan Management Training
Programme”begun.
November
28 Malaysian students invited to
Japan as “Ambassadors” through the
Page | 6
ÆON “"1% Club”Programme.
October
JUSCO Melaka was opened and fully
operated by Malaysian staff. The
ÆON Group's "Hometown Forest"
programme was launched
simultaneously at the inauguration of
JUSCO Melaka.
1992
April
JUSCO Wangsa Maju (Alpha Angle
Shopping Centre), our first Shopping
Centre, opened.
1994
August
Our Distribution Centre begun
operations.
October
Japanese Trainee Programme begun.
1995
June
JAYA JUSCO Taman Tun Dr. Ismail
closed.
August
JUSCO Bandar Utama (1 Utama
Shopping Centre) opened.
October
JUSCO Bandar Baru Klang (Bukit Raja
Page | 7
Shopping Centre) opened.
1996
December
JAYA JUSCO STORES BHD was listed
on the Main Board of the KLSE.
1997
August
JUSCO Ipoh (Kinta City Shopping
Centre) opened.
1998
December
JUSCO Melaka Shopping Centre
reopened.
1999
December
JUSCO Mid Valley opened.
2000
December
JUSCO Taman Maluri Shopping Centre
re-opened.
JUSCO Bandar Puchong opened.
Page | 8
2001
October
Launch of WAOH Charity Fund /
JUSCO Fest / JUSCO’s 17th
Anniversary.
November
22 Malaysian students and 2 former
participants from the 1990 batch
were invited to Japan as
‘Ambassadors’through the ÆON “1%
Club”Programme.
2002
April
Establishment of JUSCO-OUM Retail
Centre in Alpha Angle Shopping
Centre, at Wangsa Maju.
July
JUSCO Taman Universiti opened,
Japan Management Training
Programme reactivated.
2003
July
WAOH Charity Bazaar.
August
Smart Wonder World opened in
JUSCO Taman Maluri.
October
JUSCO Home Centre opened in 1
Utama Shopping Centre.
December
3,000 seedlings were planted in the
Page | 9
vicinity of the JUSCO Permas Jaya
store as part of ÆON’s environmental
campaign, ‘Planting Seeds of
Growth’.
JUSCO Permas Jaya Shopping Centre
opened.
2004
January
JUSCO Metro Prima Tree Planting
Ceremony was held. 2,000 seedlings
were planted.
JUSCO Metro Prima Shopping Centre
opened.
June
WAOH Charity Fund officially
registered as the “WAOH”Malaysian
JUSCO Foundation.
September
JAYA JUSCO STORES BHD. officially
changed name to AEON CO. (M) BHD.
JUSCO celebrated 20th Anniversary in
Malaysia with Gala Dinner.
Official launch of “WAOH”Malaysian
JUSCO Foundation. 30,000 seedlings
planted in the Malaysia-Japan
Friendship Forest, AEON Woodland,
Paya Indah Wetlands.
August
Company authorised share capital
increased from RM100,000,000 to
Page | 10
RM500,000,000.
October
Completed Bonus Issue (1:1) for
87,750,000 new Ordinary Shares.
2005
March
AEON CO. (M) BHD. received a
certificate of appreciation from the
Prime Minister for its tree planting
activities.
July
Charity Gala Dinner was held.
August
The management of AEON CO. (M)
BHD. met with the Mentri Besar of
Negeri Sembilan, Y.A.B. Datuk Seri
Utama Hj Mohamad Bin Hj Hasan.
September
JUSCO Seremban 2 Tree Planting
ceremony was held. 3,300 seedlings
were planted. JUSCO Seremban 2
opened.
October
JUSCO J-One Supermarket opened at
Damansara Damai.
December
AEON Tebrau City Tree Planting
ceremony was held. 6,000 seedlings
were planted.
Page | 11
2006
January
AEON Tebrau City Shopping Centre
opened.
April
Change of financial year end.
June
AEON Taman Equine Tree Planting
ceremony was held. 4,000 seedlings
were planted.
July
AEON Taman Equine Shopping Centre
opened.
PASAR RAYA D'HATI (formerly known
as J-One) Supermarket in Pearl Point
opened.
November
AEON Cheras Selatan Tree Planting
ceremony was held. 4,000 seedlings
were planted.
WAOH Gala Dinner held.
December
JUSCO Queensbay store opened.
AEON Cheras Selatan Shopping
Centre opened.
2007
January
PASAR RAYA D'HATI name change
ceremony held at Pearl Point
Shopping Mall.
Page | 12
2008
June
Completed Bonus Issue (1:1) for
175,500,000 new Ordinary Shares.
July
- AEON Careline was launched.
- AEON Seberang Prai City Shopping
Centre Tree Planting Ceremony
held. 3,500
saplings were planted.
August
- JUSCO Seberang Prai City (AEON
Seberang Prai City Shopping
Centre) opened.
- Taman Asuhan Kanak-Kanak Asahi
(TAKA) at Bandar Puchong Jaya
opened.
October
- 24th Anniversary Tree Planting at
AEON Woodland. 2,400 saplings
were planted.
November
- AEON AU2 Setiawangsa Shopping
Centre Tree Planting Ceremony
held. 4,600 saplings
were planted.
December
Page | 13
- JUSCO AU2 Setiawangsa (AEON
AU2 Setiawangsa Shopping Centre)
opened.
- AEON Bukit Indah Shopping Centre
Tree Planting Ceremony held. 3,000
saplings were
planted.
- JUSCO Bukit Indah (AEON Bukit
Indah Shopping Centre) opened.
Page | 14
2009 JUNE - Pasar Raya MaxValu Pearl Point closed.
OCTOBER - 25th Anniversary Tree Planting Ceremony at
AEON Woodland. 25,000 saplings planted.
NOVEMBER - AEON Bandaraya Melaka Shopping Centre Tree
Planting Ceremony
held. 2,000 saplings were planted.
5.0 Achievement
No. Date Issued Title
1 9 March 2010 Sijil Halal : Jamil Khir Puji Langkah JUSCO
2 October 2009 AEON’s 25th Anniversary Dinner Extravaganza
3 3 October 2009 AEON Malaysia Welcomes the Arrival of Volunteers from
Japan
4 1 October 2009 AEON 25th Anniversary Tree Planting Ceremony at Paya
Indah Wetland
The Malaysia – Japan Friendship Forest
5 29 September
2009
AEON Launches 25th Anniversary Count & Win Contest
6 5 September
2009
AEON Shares The Spirit Of Generosity This Ramadhan
7 2 September
2009
Malaysian JUSCO Foundation Brings Ramadan Cheer for
Orphans
8 2 August 2009 Pre Ramadhan Mega Blood Donation 2009
9 1 August 2009 Introducing AEON’s 25th Anniversary Bear!
10 5 June 2009 Celebrating World Environment Day At AEON AU2
Shopping Centre
11 21 April 2009 Opening Ceremony of Eco-Friendly Shopping Centre In
Johor
12 19 Apr 2009 JUSCO Funniest Baby Contest – Grand Finals Prize
Presentation Ceremony
Page | 15
6.0 Corporate Social Responsibiliy
6.1 Mega Car Wash
The Malaysian JUSCO Foundation organised a fun filled 6-hour Mega Charity Car Wash
on 28 March 2009 at all AEON shopping centres. AEON people from each JUSCO outlet
and AEON shopping centre participated voluntarily in the Mega Charity Car Wash with
the support from AEON’s suppliers who sponsored the car washing equipments. The
Malaysian public gave tremendous support as they gladly paid RM10 each for getting
their vehicles washed for a worthy cause. The total amount raised was RM15,257 and a
total of 1,497 cars were washed.
6.2 Mega Gotong Royong To Clean Up River / Seaside
A “Mega Gotong-royong Clean Up River/Seaside” programme took place at various
rivers, forest parks and a beach on 27 June 2009. AEON people joined hands with local
authorities and nearby residents to clean, remove rubbish and to plant trees to preserve the
environment at the following selected locations:
1) Taman Negeri Selangor Sungai Tua, Ulu Yam, Selangor
2) Ulu Chepor Waterfalls, Perak
3) Taman Rimba, Jabatan Perhutanan Cherok Tok Kun, Bukit
Mertajam, Penang
4) Taman Rekreasi Empangan Klang Gate, Taman Melawati,
Selangor
5) Sungai Air Panas, Taman Rekreasi Kg. Tehel, Bemban,
Melaka
6) Pantai Stulang, Johor Bahru
7) Hutan Lipur Sg. Congkak, Hulu Langat, Selangor
8) Kampung Sungai Kayu Ara, Mambau, Negeri Sembilan
6.3 Pre Ramadhan Mega Blood Donation 2009
Page | 16
Understanding how vital blood is in saving lives, AEON embarked on a mega blood
donation campaign at all AEON shopping centres across Malaysia to recruit blood donors
among AEON people and customers. Billed as the Pre Ramadhan Mega Blood Donation
2009, AEON team up with Pusat Darah Negara, and local hospitals to help boost the
blood banks around Malaysia. The blood donation campaign from 14 – 16 August 2009
was officially launched by Y.A.Bhg. Tun Dr. Siti Hasmah Mohd Ali, Patron of ANSARA
on 14 August 2009 at AEON Bukit Tinggi Shopping Centre. A total of 3,524 bags of
blood were collected from this campaign.
6.4 Sharing The Spirit Of Generosity During Ramadhan
In conjunction with the holy month of Ramadhan, AEON organised the Mega Bubur
Lambuk For Charity Event on 5 September 2009 at all AEON shopping centres. Bubur
Lambuk is a type of porridge that is cooked with coconut milk, herbs and meat. It is a
delicious delicacy that is often prepared during the Ramadhan month to be distributed to
local communities and charity homes. The process of preparing the Bubur Lambuk is an
art that requires teamwork and perseverance and helps to promote unity within the
community. Jasmine Food Corporation Sdn. Bhd., our business associate was the main
sponsor for the event. Proceeds from the sale amounting to RM15,392 was channelled to
The “With All Our Hearts” Malaysian JUSCO Foundation’s fund.
6.5 Mega Charity Jogathon 2009
AEON organised charity jogathons on 12 December 2009 at six of its shopping centres at
Alpha Angle, Bandar Utama, Taman Equine, Kinta City, Seberang Prai City, and Bukit
Indah. The charity jogathons were opened to all age 13 and above at an entrant fee of
RM10 from each participant. The amount collected was RM6,975 which was channelled
to the “With All Our Hearts” Malaysian JUSCO Foundation’s fund. Participants were
mainly customers and AEON people.
6.6 Donations
AEON and AEON Credit Service (M) Berhad (ACS) donated a total of RM107,000 for
the Sumatra Earthquake Victims Fund to support humanitarian aid efforts in the
earthquake-affected areas of Padang. Donation boxes were placed at all JUSCO stores and
Page | 17
AEON shopping centres throughout the country for the shoppers, suppliers and AEON
people to donate to the cause. “With All Our Hearts” Malaysian JUSCO Foundation
donated another RM43,500 to the RM43,500 collected through the donation boxes. ACS
also placed donation boxes in all their offices, branches and service centres nationwide
from which a total of RM20,000 was collected. The Indonesian Ambassador, Y.Bhg. Tan
Sri Da’i Bachtiar on behalf of the cause, received cheques of RM87,000 from Mr
Nagahisa Oyama, Managing Director of AEON and RM20,000 from Mr Naruhito
Kuroda, Managing Director of ACS in a cheque presentation ceremony held at the
Embassy of The Republic of Indonesia on 30 October 2009. In 2009, AEON also made
various donations which totalled more than RM200,000 in cash and kind to schools,
NGOs and Government welfare agencies.
6.7 Supporting local SMEs
Partnership With Government Agencies In 2009 AEON continued its partnership with
Government agencies; MOA, MARA, MECD, MDTCA, Malaysia Craft and FAMA, to
support small and medium enterprises (SMEs) on opportunities to gain marketing
experience and promote local brands to the public. Besides providing road show venues to
help promote their products, these entrepreneurs were given special shelf space and kiosk
to sell their products in JUSCO stores.
Page | 18
7.0 Private Label.
JUSCO Selection
Your inspiration to live smarter everyday.
Since 2005 we have been innovating to create smart and
inspiring products and living ideas for your family through
our private brand, JUSCO SELECTION.
All of our products are specially crafted for the family who
is seeking smarter and better ways to improve their everyday
living. From simple yet stylish household items, to healthy
yet convenient and delicious food items, we guarantee that
JUSCO SELECTION products are not just high in quality
but affordable too.
Page | 19
Jeans Studio
Get Some Denim Action! Jeans... They can be hip-hopping,
grunge rocking, style-setting, curve-loving, slopyy-comfy or
steady favourites. No wonder we can't get enough of our
denim! Find your pair at Jeans Studio, featuring 11
exclusive labels for ladies, men and kids, and t-shirt to
match.
Agenda
Contemporary blouses, jackets, pants and skirts that reveal
the poise and charm of the millennium’s capable ladies.
Arcadia
ARCADIA caters to women who prefer sophisticated
elegance in the form of floral prints and ethnic patterns.
Chic Avenue
This range comprises mainly young and cool tees, jeans and
other casual apparels for the chic ladies.
Page | 20
Crème
Stylish, comfortable and premium quality clothes for ladies
who lead an active lifestyle.
Cleef
This range gives urban ladies a delightful variety of
attractive handbags and shoes suitable for formal and casual
occasions.
Orange Sorbet
ORANGE SORBET is a brand name that captures the sweet
flavours of a pre-teen girl’s life. Hence it is the perfect name
for cool, teenage attire that reflects the easygoing lifestyle of
youths! ORANGE SORBETgets young ladies ready for a
brand new fashion sensation!
SAM
SAM is made up of cool street wear that’s perfect for
hanging out with college mates and friends.
Page | 21
ti:zed
ti:zed provides modern casuals for the family who
appreciates fuss-free fashion. It has a great variety of simple
yet fun designs to accommodate an active lifestyle, giving
you comfortable apparel which you will enjoy coordinating
with the whole family.
IQ Kids
Sporty, trendy look for the 4-10 year olds.This brand has a
seamless range of apparel that boost the athletic charm of
your pride and joy!
8.0 Branches
MIDDLE ZONE
Page | 22
NORTH ZONE
SOUTH ZONE
Page | 23
JUSCO METRO PRIMAJUSCO TAMAN MALURIJUSCO WANGSA MAJU
JUSCO BANDAR UTAMA
JUSCO BANDAR BARU KLANG
JUSCO MID VALLEY
JUSCO BANDAR PUCHONGJUSCO TAMAN EQUINEJUSCO CHERAS SELATAN
JUSCO BANDAR SUNWAYJUSCO BUKIT TINGGI
JUSCO AU2 SETIAWANGSA
PASAR RAYA
MAXVALU
DAMANSARA
DAMAI
PASAR RAYA
MAXVALU
DESA PARKCIT
Y
PASAR RAYA
MAXVALU
KOTA KEMUNI
NG
JUSCO QUEENSBAYJUSCO IPOHJUSCO SEBERANG PRAI CITY
Page | 24
JUSCO SEREMBAN 2JUSCO MELAKAJUSCO TAMAN UNIVERSITI
JUSCO TEBRAU CITYJUSCO PERMAS JAYAJUSCO BUKIT INDAH