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Wrap-upIdeas… to … ACTION
www.slideshare.net/johnspence
How SHOULD you spend your time?
How do you REALLY spend your time?
Knowledge Net
Anne MulcahyCEO of Xerox and the third most powerful woman in the world!
1. Build a network of great relationships with people who want to see you succeed.
2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find.
3. Learn to be a learner.
4. Listen intently to the people you serve… your employees and your customers.
Some really great advice…
WorkFlowy…fill it the %@#$ OUT!!
Accountability
Visibility Drives Accountability…
Accountability Drives Engagement…
Employee Engagement Drives Customer Engagement…
Customer Engagement is the # 1 Driver of Revenues
What are the handful of KEY measures of success?
MPS Margin Per Sale
Talent
Customer Service
Customer Retention
Visibility
The 4 Pillars
WorkFlowy @#$% fill it out!!
Accountability Buddy
1. Challenges with your supplier.2. Increase accountability.3. Must build a talent pipeline.4. Disciplined Execution of KEY initiatives.5. OWN the VOC.6. MUST be distinctive – tell a story – emotion.7. Need a marketing SYSTEM.8. Prioritize time.
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimplePlease feel free to “friend” me on FB
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
Thank You
