Embed Size (px)
DESCRIPTION
Tips, tools and reviews for appointment scheduling software. Ideas to grow your business.
Citation preview
Bob van der Plas
Plaats, dd-maand-jjjj
Online appointment scheduling
software
Cross
channel
interaction
> go to website
Online scheduling software| 2
1) Advantages online scheduling
2) Examples
3) Business case
4) What we achieved
> go to website
Online scheduling software-AGENDA-
Online scheduling software-advantages-
Online scheduling software | 5
• Customer self scheduling• Generate more traffic• Reduce no-shows• Increase loyalty
Online scheduling software-Examples-
Online appointment scheduling software
Examples online appointment scheduling
> go to website
Business Case EuroCloud Netherlands | 8
BUSINESS CASEThe Case
The consumer makes his appointment online foreye measurements, eye controls and fit glasses instore.
The situation250 stores in the NetherlandsA lot of appointments (> 2.000 a day)Replacement of the local agenda method
Online appointment
Customer •Able to book 24/7 •Getting the right attention
Retail •More visitors to the shop•Management Information•Less stock necessary
Employee•Better prepaired to serve the customer•Less administration because customers plan their appointments•Less disturbance by phone
Customer has to wait for an answer.
Employee not always able to react as quick as you like.
Call
Customer being put on hold Employee being disturbed while helping a customer in the shop
Online appointment scheduling software
CUSTOMER INTIMACY
Store
Customer having to visit the store again. Not always acces to their own agenda
Employee not being to help the customer right away
Online appointment scheduling software
Online scheduling software-WHY ONLINE AGENDA-
What we needed
•More shop visits
•Interface with webshop
•Extra service for consumers
Why Reflex
•Experienced partner
•Scalability > cloud computing
•Easy software that fits the situation
Benefits of SAAS
•Flexible, now but also in 5 years
•Low investments
•No system management (hosting/ backups/ support)
Online scheduling software-WHAT ACHIEVED-
Online scheduling software
Findings Consumer
•Increasing number of treatments
•Positive feedback
Findings Employee
•95%of the shops uses online agenda
•Employees promote online use
•Valuable Management Information
Impact on IT department
•Very small (only at the Pilot period)
•First-line support for shops
Any questions Bob van der Plas
M.: +31 (0) 6-21707569
Website: www.reflex-online.com
Thanks for your attention!
