Application package of National Control Board AIESEC MoC 14-15

TE

LL M

E W

HY We are 2015

generation that aim to

provide high – quality

experience for all our

members and

stakeholders.

To ensure it will come

true this year we will

implement new

structure of National

Control Board.

NATIONAL CONTROL BOARD STRUCTURE

MCVP Operation and

Innovation

Quality Head Chair

Quality Head Coordinator

LC Quality Head

LC Quality Head

----

Quality Head Coordinator

LC Quality Head

LC Quality Head

----

Quality experience

Chair

Quality experience Coordinator

Quality experience Coordinator

QUALITY HEAD CHAIR PURPOSE

Ensuring national:

- clear communication flow with our stakeholders (follow up

firefighting)

- increasing response rate

- product development and process improvement of programs

NATIONAL QUALITY CHAIR PROFILE

Required:

- current or past leadership experience in AIESEC (TLP)

- have good understanding of AIESEC Essence, AIESEC Programs and AIESEC 2015

- good communication skills in English

Preferred:

- Exchange experience (GCDP, GIP)

- Exchange function experience (oGIP, oGCDP, iGIP, iGCDP)

Time:

30th June – 31st December

CAPACITY NEEDED

Knowledge Skill Attitude

• Organizational

understanding

• Compendium knowledge

• XPP knowledge

• MC Strategies

• Regional and LC reality

• Communication

• Listening

• Analytical

• Planning and facilitation

skills

• Accountability and tracking

• Coordination

• Crisis management

• Researching

• Empathy

• Self management

• Professional

• Resourceful

• Ethical

JD Time Input Process Output (MoS) Channel Result

CEM tracker coordinating weeklyLC data analyzes from

Regional QH Coordinator

data

analyzing,

coordination

1.Coordinate weekly nationally follow up :

- non - responses

- issues

- following up detractors in Ma stage in order to make them

promoters

- LC firefighting (open to closed cases)

on-line

document

1. Weekly fast following up open cases

2. Monthly increasing % of RR

3. Detractor in Ma NPS stage become promoter

in other stages

Write CEM newsletters weeklyLC data analyzes from

Regional QH Coordinatorreporting Customer experience management (CEM) weekly newsletter

CEM and LCP

newsletter

AIESECers constantly up to date of current

reality

in quality side, know things they need to follow

up for the upcoming week

Coordinate work and give

education to Region QH

about quality management

bi - monthly

global wiki, international

and national news,

research studies

education1. Bi - monthly meetings with Regional QH Coordinators

2. Occasion national trainings about quality management

skype/on-line

webinar

platform

Clear communication flow of updates form

national level to LC level and back

National Quality monthly report

collection and analyzesmonthly SONA analyzes Quality monthly report about condition of each program and LC wiki

Monthly quality trend by program and LC based

->

LCP/LC coach/MCVP/LCVP can evaluate their

actions and see bigger picture of current

situation and things that needs to be done next

month

CEM wiki updating occasionally

global wiki, international

and national news,

research studies,

surveys to LCs

researching,

education

document

creation

1. Constantly updated wiki with educational materials from

news/companies report, studies (non AIESEC)

2. Constantly updated wiki with GCPs from national level and

form countries abroad (AIESEC)

3. Constantly updated wiki with weekly and monthly analyzes

of quality (weekly newsletters, monthly report)

4. CEM wiki have all education materials about CEM, GC,

firefighting, RR etc

wiki

AIESECers in MoC know global and national

trends

of quality management (inside and outside

AIESEC), have educational platform with

supported educational materials for quality

management

NCB national mail management/

national level complain cases

coordination

occasionally

complain to national

level from stakeholders/

unpredicted cases

case sovling National level cases being closed mail, phone

1. Cases that were raised to national level is

being followed up fast and not transformed to

ICB

2.Clear communication between involved

stakeholders (intern, LC, VPs, MC both natonal

and abroad)

Work on quality standards

creation related to:

- CG

- Firefighting and RR

occasionallyCG, conferences, surveys

from LCs

coordination,

process

improvement

1. Minimum quality promise and quality tools management

creation and adjustment based on LC feedback

2. Collected surveys and inputs from conference`s/summit`s

discussions

conferences,

summit,

podio form

Minimum quality promise and quality tools are

aligned

with LC reality

QUALITY HEAD COORDINATOR PURPOSE

Ensuring regional:


firefighting)



NATIONAL QUALITY COORDINATOR PROFILE

Required:




Preferred:



Time:


CAPACITY NEEDED


• Organizational

understanding


• XPP knowledge

• MC Strategies


• Communication

• Listening

• Analytical


skills


• Coordination


• Empathy

• Self management

• Professional

• Resourceful

• Ethical


CEM tracker updating weeklyLC data analyzes

from LC QH

data analyzing,

coordination

1. Provide for each LC, each X function to follow up : - non-responses

- issues- list of detractors in Ma stage to follow up in order to

make them promoters2. Tracking weekly LC firefighting (open to closed

cases)

on-linedocument

1. Weekly fast following up open cases 2. Monthly increasing % of RR

3. Detractor in Ma NPS stage become promoter in other stages

Coordinate work and give education to Local QH

about quality managementbi - monthly

output of QH Chair meeting, global wiki,

international and national news,

research studies

education

1. Bi - monthly meetings with QH Chair 2. Bii - monthly meetings with Local QH

3. Occasion regional trainings about quality management

skype/on-line

webinar platform

Clear communication flow of updates form national level to LC level and back

Regional Quality monthly report collection and

analyzesmonthly SONA analyzes

Quality monthly report about condition of each program and LC

wiki

Monthly quality trend by program and LC based ->

LCP/LC coach/MCVP/LCVP can evaluate their actions and see bigger picture of

current situation and things that needs to be done next month

Support QH Chair with national level complain cases

coordination

occasionally

complain to national level from

stakeholders/ unpredicted cases

case sovling National level cases being closed mail, phone

1. Cases that were raised to national level is being followed up fast and not

transformed to ICB2.Clear communication between involved

stakeholders (intern, LC, VPs, MC both natonal and abroad)

Work on quality standards creation related to:

- CG- Firefighting and RR

occasionallyCG, conferences, surveys from LCs

coordination,process

improvement

1. Minimum quality promise and quality tools management creation and adjustment based on LC

feedback2. Collected surveys and inputs from conference`s/summit`s discussions

conferences, summit,

podio form

Minimum quality promise and quality tools are aligned

with LC reality

LOCAL QUALITY HEAD PURPOSE

Ensuring Local:


firefighting)



LOCAL QUALITY CHAIR PROFILE*Required:

- current or past leadership experience in AIESEC (LCP/EB)



Preferred:



Time:


* This person is selected by LCP

CAPACITY NEEDED


• Organizational

understanding


• XPP knowledge

• LC reality

• Communication

• Listening

• Analytical


skills


• Coordination


• Empathy

• Self management

• Professional

• Resourceful

• Ethical


CEM tracker following up + firefighting

weekly CGdata

analyzing,coordination

1. Track each X function to follow up (based on Regional Coo information):

- non - responses - issues

- taking care of detractors in Ma stage in order to make them promoters

2. Ensure weekly firefighting (open cases)

on-linedocument

1. Weekly fast following up open cases 2. Monthly increasing % of RR

3. Detractor in Ma NPS stage become promoter in other stages

Coordinate work and give education to LCVP X and members about quality

management

bi -monthly/monthly/

occasionally

output of Regional Coordinators

meeting, national education webinars,

CEM wiki

education

1. Bi - monthly meetings with Regional QH Coordinators

2. Monthly meeting with LCVPX (Minutes of meeting)3. Occasion trainings to members about quality

management

skype/on-line

webinar platform/physicalmeeting

Clear communication flow of updates form national level to LC level and back

Quality monthly report submission

monthly SONA analyzes LC SONA submission SONA linkEvaluation of actions and see bigger

picture of current situation and things that needs to be done next month

Local level complain cases coordination

occasionallycomplain from stakeholders/

unpredicted cases case solving Local level cases being closed mail, phone

1. Cases that were raised to local level is being followed up fast and not transformed to national level

2.Clear communication between involved stakeholders (intern, VPs, OC both locally

and abroad)

Give feedbacks/ fill surveys for national level about

quality managementoccasionally

CG, conferences, surveys forms


improvement

1. Provide feedback on created national quality tools management

2. Fill surveys and provide inputs in conference`s/summit`s discussions


podio form


with LC reality

QUALITY EXPERIENCE CHAIR PURPOSE

Ensuring national:

- quality standards education

- quality standards auditing

- national ceed coordination

- showcasing strategy implementation

QUALITY EXPERIENCE CHAIR PROFILE

Required:




Preferred:


Time:


CAPACITY NEEDED


• Organizational

understanding


• XPP knowledge

• Myaiesec.net

• MC Strategies


• Communication

• Listening

• Analytical


skills


• Coordination


• Empathy

• Self management

• Professional

• Resourceful

• Ethical


Quality standards national auditing

weeklyreports of Quality Experience Coo

analyzes

1. Constant gathering report of sampling stakeholders2. Evaluation monthly national quality audit report

3. Collection of showcasing stories per different stakeholder

on-line database/

wiki

1. Check implementation of all quality

standarts in LC level related to different stakeholders: EP, host

family, buddy, TMP, TLP, company etc2. Showcasing of our quality management and promoters

National IR delivery/ SnD tracking

weekly (in Ma time)/

monthly

market place/myiesec.net/CG

analyzes, partnership

management

1. Weekly/Monthly SnD national evaluation report 2. Weekly/Monthly analyzes of NPS score per

country/main issues to solve

CEM newsletter/

wiki

Ensure all programs have right country focus for

partnership, know issues that needs to be solved by partnership meeting

Quality standards education

monthly/occasionally

sampling, CG about country partner,

ceeder, conferences, surveys forms

education,process

improvement

Deliver trainings to Quality Experience Coordinator/LC about quality standards

skype/on-line

webinar/conferences/

summits

Quality standards socialization

National Ceedcoordination

occasionally MCVPX NST, ceeder co-delivery

1. Coordinate timeline between home and host LC2. Clear expectation setting and education delivered to

ceed3. Constant ceed support4. Weekly ceed tracking

mail/phone/on-line

document

Ensure quality of ceed program, MoS delivered be ceed

CEM wiki updating occasionallyquality audit report,

IR analizes, ceed report

researching, education document creation

1. Constantly updated wiki with weekly and monthly analyzes of quality standarts audit

2. CEM wiki have all education materials about co-delivery, IR, quality minimum standarts etc

wikiAIESECers in MoC have educational

platform with supported educational materials for quality management

Quality standards creation and evaluation

occasionallyCG, conferences,

surveys forms


improvement

1. Minimum quality promise and quality tools management creation and adjustment based on LC

feedback2. Collected surveys and inputs from conference`s/summit`s discussions


podio form


with LC reality

QUALITY EXPERIENCE COORDINATOR PURPOSE

Ensuring regional:

- quality standards education

- quality standards auditing

- national ceed coordination

- showcasing strategy implementation

QUALITY EXPERIENCE COORDINATOR PROFILE

Required:




Preferred:


Time:


CAPACITY NEEDED


• Organizational

understanding


• XPP knowledge

• Myaiesec.net

• MC Strategies


• Communication

• Listening

• Analytical


skills


• Coordination


• Empathy

• Self management

• Professional

• Resourceful

• Ethical


Quality standards local auditing

weeklysampling of

EPs/LC surveys


improvement

1. Constant sampling stakeholders2. Creation monthly regional quality audit

report 3. Creation of showcasing stories per

different stakeholder

on-line database/

mail, phone

1. Check implementation of all quality

standarts in LC level related to different stakeholders: EP, host

family, buddy, TMP, TLP, company etc

2. Showcasing of our quality management and promoters

Co-delivery tracking

weekly (in Ma time)/

monthly

Quality experience Chair

report

analyzes, partnership

management

1. Ensure LCVP follow up Weekly/Monthly IR report

2. Support Quality Experience Chair to make weekly/monthly IR report

3. Support QE Chair with ceed tracking, report collection and analyzes

CEM newsletter/

wiki/mail

Ensure all programs have right country focus for

partnership, know issues that needs to be solved by partnership meeting

Quality standards education

monthly/occasionally

minimum quality

standarts, QE Chair meeting

education,process

improvement

Deliver trainings to LC about quality standards

skype/on-line webinar/

conferences/summits

Quality standards socialization

Quality standards creation and evaluation

occasionallyCG, conferences,

surveys forms


improvement

1. Minimum quality promise and quality tools management creation and

adjustment based on LC feedback2. Collected surveys and inputs from conference`s/summit`s discussions


podio form


with LC reality

GENERAL CONTACTS

Name

Current AIESEC position

Past AIESEC position

Mobile Number

Email Address

We Chat ID

Contact for reference (Name, Contact,

Relationship)

MBTI

Belbin Test Result

GENERAL QUESTIONNAIRE

1. Based on the last 2 roles (current and previous) you have had in AIESEC;

describe the main achievements in each one of them and learning you have

gained.

2. What’s your understanding of AIESEC MoC 2023 ten year vision? How is you

role contributes to this vision?

3. What's your potential career development goal after you finish AIESEC? How

does this role contribute to your future plan?

SPECIFIC QUESTIONNAIRE

FOR QUALITY HEAD CHAIR

1. Please state and explain each of the Measures of Success of quality which is launched

globally lately?

2. List GCPs from other countries in quality management (related to your JD) that you would

like to implement in MoC.

3. What process improvement or product innovation you would like to implement for programs

in MoC (oGCDP, iGCDP, oGIP, iGIP, TMP, TLP)?


FOR QUALITY HEAD COORDINATOR

1. Please state and explain each of the Measures of Success of quality which is launched globally

lately?

2. Propose the most efficient way of firefighting that you would like to implement in MoC.

3. What will be your key strategies to have 100% response rate in customer gauge for each program?


FOR QUALITY EXPERIENCE CHAIR

1. Please state and explain each of the Measures of Success of quality which is launched globally lately?

2. List GCPs from other countries in quality management (related to your JD) that you would like to

implement in MoC.

3. Evaluate current International Relations situation in MoC. Propose 3 strategies to ensure co-delivery

and ways of constantly increasing NPS score per country partner.


FOR QUALITY EXPERIENCE COORDINATOR

1. Please state and explain each of the Measures of Success of quality which is launched

globally lately?

2. Propose showcasing strategy of promoters per different stakeholders (whom we can

showcase, in what way, synergies needed from other functions etc).

3. Propose the efficient way of stakeholder sampling that you would like to implement in

MoC (details of process: time, whom, with what tools, what to check).

ADMINISTRATIVE DETAILS FOR CHAIR AND

COORDINATORS

• Answer ALL the questions applicable, max 6 pages

• Minimum font size = Helvetica/Georgia size 10

• Each candidate must submit the application package named 1415_MoC_Position_Name

• The Application needs to be uploaded on myaiesec.net as one file and send the link to

[email protected], [email protected] and [email protected]

• The Deadline for submission of application is on the 23:59, 23th June

• After submission of the application, the interview process will follow

mailto:[email protected]




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Application package of National Control Board AIESEC MoC 14-15