An Overview of LAX Airport’s Airport Modernisation Plan: Implementing

Technological Advances & Improving Safety

Dominic Nessi

Deputy Director & CIO Los Angeles World Airports

IMPLEMENTING TECHNOLOGY TO IMPROVE OPERATIONAL READINESS AND IMPROVE SAFETY LOS ANGELES INTERNATIONAL AIRPORT

Dominic Nessi Deputy Executive Director and CIO Los Angeles World Airports (LAWA)

Airport

IT&T

2013 Copenhagen

Denmark

INTRODUCTION TO LAX

LAX MANAGEMENT CHALLENGE

AIRPORT RESOURCE COORDINATION CENTER

DEVELOPMENT CHALLENGE

GOING MOBILE

PRESENTATION OUTLINE

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LOS ANGELES WORLD AIRPORTS

“The Sights and Sounds of LAX”

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LOS ANGELES WORLD AIRPORTS

• Owns & operates 3 airports LAX, ONT, VNY

• LAX 6th busiest airport in the world, 3rd in US

• Van Nuys busiest general aviation airport in the world

• LAX - World’s busiest origin and destination airport

• LAX served 61 million passengers in 2011

• 11th busiest cargo airport in the world

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LOS ANGELES WORLD AIRPORTS

• Nine terminal buildings – 150 gates – four runways

• 1500 takeoffs/landings a day (1 per minute)

• 80 airlines – 20 cargo carriers

• 59,000 employees work at LAX – 408,000 jobs attributed to LAX

• Over 350,000 passengers, visitors and employees each day

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LOS ANGELES WORLD AIRPORTS

• 24/7 working environment – the airport never sleeps

• 254 concessionaires, tenants and support services

• In the midst of a $4b capital improvement program

• Bradley International Terminal expansion over 2m sq feet

• LAX contributes $61b to the economy each year

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LOS ANGELES WORLD AIRPORTS

• 8 Federal agencies – FAA, CBP, TSA, DOA, SS, FBI, DHS, Coast Guard

• LAX - Number one terrorist target on the West Coast according to the FBI

• Largest US Airport police force – over 1,000 officers

• 1,000 controlled doors and close to 3,000 camera views

BUSINESS CHALLENGE FOR LAX

No Central Operations or Communication Center

No Emergency Operations Center

Key units in siloed locations in different buildings across

airport grounds

• Operations

• Facilities

• Police

• Information Technology

Sporadic communications - just telephones and e-mail

Stand-alone, non-integrated systems

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LAWA EXECUTIVE MANDATE

Mission - Rehabilitate the terminals and infrastructure to make

LAX a first-rate facility, while still operating the airport

Culture/Organizational change - various groups must work

together better

Airport Management tasked with:

• Fast track building LAX centralized coordination center

• Eliminate “silos” across the organization

• SOPs

• Select and Update Technologies

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Centralizes and integrates people,

processes, technology

Core technology: Situational

Awareness Management System

(SAMS)

Improve day-to-day operational

efficiency & crisis management

Int’l recognized best practice

AIRPORT RESPONSE COORDINATION CENTER (ARCC)

PROJECT GOALS

Day-to-Day and Incident Management

Physically co-locate main stakeholders

• Police, Operations, Facilities and Information Technology

Enhance situational awareness

Continual scanning

Timely response

Increase operational efficiencies

Faster recovery to normal ops

Create accountability/solid documentation

Improve customer service to:

• passengers, airlines, tenants, concessionaires, service providers, public

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Raised floor system

Command Center

Video walls

Use rapid devolvement

methodology

Key user involvement for

buy-in

ARCC DESIGN AND CONSTRUCTION

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ARCC RAPID DEVELOPMENT APPROACH

Translate CONOPS into Standard Operating Procedures focused on Day One requirements:

• Facilitated sessions across functional groups

• Learn from other airports

• Adapt SOPs to LAX environment

• Understand integrated information needs

• Rank and select new enabling technologies

• Configure and integrate old and new systems to support SOPs

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THE NEW ARCC TECHNOLOGY PLATFORM

A nexus of information across Operations, Police, Fire,

Facilities Maintenance and external LAWA agencies:

• One number to call

• Timely notifications

• Ability to document

response

• Employee’s ability to

follow SOPs

• Ability to track/audit

customer satisfaction

• Integrated actionable information

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EGIS Map-based display of all incidents, providing a single mobile situational awareness tool combining all airport operations incidents

Uses

• Crisis – Field Incident Reporting

• Day to day ops – Part 139 field & terminal inspection

• Public Safety

NEXT PHASE - EXTENDING THE ARCC INTO THE FIELD

HARDWARE/SOFTWARE APPROACH

Integration of the following:

• Mobile Device (iPad)

• Situational Awareness Management Software

• Geographic Information System (GIS)

• LAWA Legacy Systems

• New LAWA Systems - Maximo

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MANAGING TERMINAL REPAIRS

• Facility managers will be able to review completed repairs for quality assurance

• Determining repairs adjacent to one another which could cause passenger

flow issues

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Entering repair information from the field allows staff to be more productive and

the data to be real-time

MANAGING TERMINAL REPAIRS

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MANAGING WORK ORDERS

• Scheduling maintenance personnel

• Monitoring work order status and completion

MANAGING WORK ORDERS

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Pinpoint repair activities at a glance

MANAGING WORK ORDERS

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ENTERING WORK ORDERS IN THE FIELD

• Enter completion or commentary information while on the job

• Provide running commentary on ancillary issues

• Document repairs for future work orders

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ENTERING DATA FROM THE TERMINALS OR AIRFIELD

• Operations staff on the airfield entering potential NOTAMs

• Operations staff in the terminals identifying passenger safety and

convenience issues 24

UTILITY MANAGEMENT

• Managing unplanned utility outages

• Managing planned electrical shutdowns

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ELECTRICAL OUTAGES, DISRUPTIONS

Allows personnel to see exact locations of outages and nearby patch panels,

fuse boxes, electrical closets

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FOCUSING ON THE EXACT LOCATION

Provides electricians with significant information on the extent of the outage

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SECURITY VIEWS

Allows for force multiplier by giving airport police the ability to choose camera

views based on geography

CLOSED CIRCUIT TV VIEWING

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SECURITY OFFICER VIEW

Responding police get the same view as the dispatch and the ARCC

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PHYSICAL ACCESS CONTROL MONITORING

• With an average of 300 door breaches a day, greater situational awareness

allows airport police to clear incidences much quicker

• With the accompanying camera view, police can determine the cause of the

breach

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PERIMETER INTRUSION DETECTION

Provides a force multiplier on long fence lines

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PROVIDING SITUATIONAL AWARENESS TO POLICE

Responding police get better situational awareness of the possible intrusion

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• Mobile devices extend situational awareness to the field

• Airport Police get instantaneous visual images of breaches

• Airport can close an incident more quickly – especially breaches

which can shut-down a terminal causing serious inconvenience

to the traveling public

• Terminal managers walking the terminals can instantly report

issues and get quicker correction

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POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION

• More proactive to serious maintenance issues

• The end of LAWA “silos”

• Improved safety for aircraft

• Drives additional innovation

• Realizes new efficiencies not previously envisioned

• Supports the team approach to both everyday operations and

emergency management

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POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION

Thank You for Allowing Los Angeles World

Airports to Participate in your Conference and

We Hope to See You in Our Airport Soon!!