Airport IT&T 2013 Christian Poulsen

How Copenhagen Airports Strives to Build the Technical Infrastructure necessary for a World Class Hub

Christian Poulsen

Vice President, Assets & Technology Copenhagen Airports

Københavns Lufthavn

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A warm welcome to Copenhagen & CPH

→ Copenhagen 26. November 2013 → Thomas Woldbye, CEO

CPH must be attractive

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Where you come to move on

And we make you wish to stay

The Gateway of Northern Europe

World Class Hub strategy

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→ Unique customer experiences

→ Competitiveness

→ Efficient operations


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HOW COPENHAGEN AIRPORT STRIVES TO BUILD THE TECHNICAL INFRASTRUCTURE NECESSARY FOR A WORLD CLASS HUB

→ Copenhagen 26. November 2013 → Christian Poulsen → VP & CIO, Assets & Technology

• Short presentation of ”CPH Assets & Technologies”

– Because our set-up and the merger of IT and Assets into one efficient organization is part of the answer

• A Structured Way to Breakdown Corporate Strategy into the IT Strategy (and how to position the IT organization in the middle of the strategy execution)

• Building the Technical Master Plan and Preparing the IT Projects

– Using a simple and accepted model for allowing projects in our 3Y portfolio implementation plans

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Agenda

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COPENHAGEN AIRPORT ORGANIZATION


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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT

Runways, Taxiways, Stands and 3 km2 asphalt, of which +250,000 m2 is maintained yearly

706,000 m2 buildings with 1,100 HVAC’s

Daily cleaning of 160,000 m2

126 stands and 58/44 boarding bridges

+500 servers in 3 data centres

+900 cameras and 1,200 ID card readers

600 airport monitors 3x2 primary radars, 22 MLAT, A-SMGCS

Network 200 km fiber, 30,000 ports, 10GBits/s, 440 intersects, 850 WiFi hotspots and 2,800 PC’s, 180 TB daily backup, 250 TB video surveillance

7,000 runway fixtures


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Runways & Coatings Buildings

CPH (Kastrup) and RKE (Roskilde)

Terminal1,2,3

GO

Sewers Drains

Diesel el. power

Metro Hilton

Runway lights

Runway fixtures

Parking Hangars Transf. stations

400Hz

ABA

De-icer Platforms

Air Bridges

CASC Offices

Escalator Elevators

ID card Doors

HVAC Toilets Pass Call System

Airplane ventilat.

DGS

Glide-path

ILS IT Server

rooms Tech

Rooms BAG

Sorters Cleaning

Trunked radio

Met.Sys

MLAT’s ARIS Internal IT sys.

SEC X-rays

BAG X-rays

LPK IT systems

Ground Radar Sys

Primary Radars

Passenger Travel Value Chain Systems (+100 Systems and Services) Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage


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Runways & Coatings Buildings

CPH (Kastrup) and RKE (Roskilde)

Terminal1,2,3

GO

Sewers Drains

Diesel el. power

Metro Hilton

Runway lights

Runway fixtures

Parking Hangars Transf. stations

400Hz

ABA

De-icer Platforms

Air Bridges

CASC Offices

Escalator Elevators

ID card Doors

HVAC Toilets Pass Call System

Airplane ventilat.

DGS

Glide-path

ILS IT Server

rooms Tech

Rooms BAG

Sorters Cleaning

Trunked radio

Met.Sys

MLAT’s ARIS Internal IT sys.

SEC X-rays

BAG X-rays

LPK IT systems

Ground Radar Sys

Primary Radars

Passenger Travel Value Chain Systems (+100 Systems and Services) Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage IT Assets (IT)

• Ground Radar, Resource Mng, ID-Card, Cameras, FIDS, CUSS

• SAP, Billing, Rooster, Mail, Extranet, Intranet, Web, Loyalty…

Operational Technology Assets (OT)

• Runway lights/fixtures, airplane ventilation, Diesels

• Airbridges, Escalators, HVAC, High Voltage, ILS …

Construction Assets (CA)

• Runways, Taxiways, Stands, Terminals, Hangars, Buildings

• Toilets, Sewers, Drains, Cables, Fibers, Installations …

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Holistic Life Cycle Model for Assets & Technology

Ops.

& Support

Incidents

Mainte-naince

Changes

DoD


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Assets & Technology Christian Poulsen

Technical Portfolio Management

Jesper Peter Jensen

Projects

Kristoffer Plenge-Brandt

IT Service & Operations

Svend Nyegaard

Technical Service & Operations

Claus Hincke

• Achieving the World Class Hub strategy requires focus on customers and insight into other departments’ approach to the strategy in order to be proactive and holistic in the deliveries to the organization.

• CPH A&T aim to be more agile through supporting business systems across CPH’s aeronautic as well as non-aeronautic processes.

• We aim to deliver interconnected information through interconnected systems in order to achieve the strategy of becoming a World Class Hub.

• In parallel with the strategy execution CPH A&T must deliver operational cost efficiencies and –savings.

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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY

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Assets & Technology supports the strategic breakthroughs

• Building the airport for the future

• WC costs & operations

• New products & innovation

• Organisational Excellence

Excellent Organization

Adequate Capacity

Value for money

World Class Cost &

Operations

Commercial Excellence

• Value for customers

Strategy Drivers

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Assets & Technology supports the strategic breakthroughs

Strategy Drivers

5) Application Maps

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1) Understand the entire strategy

2) Strategy Maps

3) Capability Maps

4) Data Maps

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“Business capability modeling is a technique for the representation of an organization’s business anchor model, independent of the organization’s structure, processes, people or domains”

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2) Strategy Maps

Financial Focus

Customer Focus

Process Focus

Competence Focus

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3) Capability Maps

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3) Capability Maps with development areas

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CP

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sakt

ion

sdat

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Pretravel info -CPH.dk

Rejsesøgning

Parkerings-logistik

Wayfinding i lufthavn

Wayfinding før lufthavn

PAX movement

Ventetid

Taxi logistik

Passager Name Record Passenger name list**

Upstairs plan

Bagage logistik

Cargo logistik

Flight schedule

Slot ansøgning

Stand & Gate allocation

Flight opera-tional record

Reservedel

Asset

Lager

Lokation

Tegning/ dokumentat.

Vedligeh.plan

Incident

Servicesag/ RFS

Serviceydelse Service level

Master Plan

LCC

Projekt

Portefølje

Tekn.strategi

Leverandør

Indkøbskategori

Indkøbsstrategi

Salgsstatistik

Privatkunde

Salgs- transaktion

Kundeadfærd/vurderinger

B2C Service

Kampagne

Ledelses-rapporter

Kunde- tilfredshed

CSR rapport

Medarbejder

Job/stilling

Rolle

Afdeling

Opgave

Rettigheder

Uddannelse

Kompetence

Ansæt.kontr.

Arbejdsplan

Business case

Debitor

Kreditor

Regnskab

Budget

Betaling

Løn

Security event

Ress.plan

Sikkerheds-plan

Kvalitetsmål

Kvalitetsplan

Kvalitets-procedure.

Miljømåling

Miljørapport

Miljømål

Miljøkrav

Miljø-godkendelse

Økonomidata

Kvalitetsdata

PAX data

Bagagedata

Sikkerhedsdata

Assetdata

Indkøbsdata

Ledelsesdata

Organisations- data

B2C salgsdata

B2B salgsdata

Trafikafviklingsdata

Strategi

Kontoplan

Digital identitet

Tilbud

Salgsstrategi

Lejemål/lokale/bygning

B2B Service

Asset utilisation

Rengøring

Asset-instrukser

VIP logistik

Aircraft

Tower control

Race Track

Chute allocation

PRM

Lost & Found

Bagagevogn logistik

PAX event Pult allocation

Bus transaktion

Flow Management

Aircraft konfiguration

Ground Logistik

PAX identity

Trafik-sensordata

Trafik-instrukser

Apron control

Security logistik

Miljø-sensordata

Regulatory reporting

Risikomåling

Kundehenv.

CPH & partner Identity Energiforbru

g

Energiplan

Leverandør-kontrakt

Indkøbsordre

Leverandør-faktura

Følgeseddel

Ansvar & leverance

Overenskomst Løngrundlag

Beredskabsplan

Finansplan

Medarbejder- vurdering

Event-opsamling

Kapacitets-opsamling

Analyse/ simulering

Styringsdata

Kval.måling

Miljødata

Adgangs- kontrol

Safety event

Asset booking

Brandsensor-data

Medarbejder- indberetning

Security incident

Sikkerheds-sensordata

Røntgenbill.

Video/billeder

Alarm* Tale Vejrdata

Vejrmelding

Handler serviceydelse

Cargo

Cargodata Kunde

Partner

Safetymål/SMS

Alarm*

Idekatalog

Marketing

Salg

Kontrakt

B2B faktura

Ground control

4) Data Maps


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Par

tne

r d

ata

CP

H T

ran

sakt

ion

sdat

a

CP

H s

tam

dat

a

Pretravel info -CPH.dk

Rejsesøgning

Parkerings-logistik

Wayfinding i lufthavn

Wayfinding før lufthavn

PAX movement

Ventetid

Taxi logistik

Passager Name Record Passenger name list**

Upstairs plan

Bagage logistik

Cargo logistik

Flight schedule

Slot ansøgning

Stand & Gate allocation

Flight opera-tional record

Reservedel

Asset

Lager

Lokation

Tegning/ dokumentat.

Vedligeh.plan

Incident

Servicesag/ RFS

Serviceydelse Service level

Master Plan

LCC

Projekt

Portefølje

Tekn.strategi

Leverandør

Indkøbskategori

Indkøbsstrategi

Salgsstatistik

Privatkunde

Salgs- transaktion

Kundeadfærd/vurderinger

B2C Service

Kampagne

Ledelses-rapporter

Kunde- tilfredshed

CSR rapport

Medarbejder

Job/stilling

Rolle

Afdeling

Opgave

Rettigheder

Uddannelse

Kompetence

Ansæt.kontr.

Arbejdsplan

Business case

Debitor

Kreditor

Regnskab

Budget

Betaling

Løn

Security event

Ress.plan

Sikkerheds-plan

Kvalitetsmål

Kvalitetsplan

Kvalitets-procedure.

Miljømåling

Miljørapport

Miljømål

Miljøkrav

Miljø-godkendelse

Økonomidata

Kvalitetsdata

PAX data

Bagagedata

Sikkerhedsdata

Assetdata

Indkøbsdata

Ledelsesdata

Organisations- data

B2C salgsdata

B2B salgsdata

Trafikafviklingsdata

Strategi

Kontoplan

Digital identitet

Tilbud

Salgsstrategi

Lejemål/lokale/bygning

B2B Service

Asset utilisation

Rengøring

Asset-instrukser

VIP logistik

Aircraft

Ground control

Tower control

Race Track

Chute allocation

PRM

Lost & Found

Bagagevogn logistik

PAX event Pult allocation

Bus transaktion

Flow Management

Aircraft konfiguration

Ground Logistik

PAX identity

Trafik-sensordata

Trafik-instrukser

Apron control

Security logistik

Miljø-sensordata

Regulatory reporting

Risikomåling

Kundehenv.

CPH & partner Identity Energiforbru

g

Energiplan

Leverandør-kontrakt

Indkøbsordre

Leverandør-faktura

Følgeseddel

Ansvar & leverance

Overenskomst Løngrundlag

Beredskabsplan

Finansplan

Medarbejder- vurdering

Event-opsamling

Kapacitets-opsamling

Analyse/ simulering

Styringsdata

Kval.måling

Miljødata

Adgangs- kontrol

Safety event

Asset booking

Brandsensor-data

Medarbejder- indberetning

Security incident

Sikkerheds-sensordata

Røntgenbill.

Video/billeder

Alarm* Tale Vejrdata

Vejrmelding

Handler serviceydelse

Cargo

Cargodata Kunde

Partner

Safetymål/SMS

Alarm*

Idekatalog

Marketing

Salg

Kontrakt

B2B faktura


4) Data Maps

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Co

re O

pe

rati

on

al A

pp

s

CATS

Flight Management

Sup

po

rtin

g A

pp

s

CNS/AGA (ATC)

• F&O • Canvarsar • ILS

• SAVS2000

• ASMGCS

• Flight Plan

• ROS

• ACD Score • Viewmaster • Staff • Tradislite

B2C

Pax & Bags

Bagage Factory

• BSM • BIDS • SAC • Rebook

• Advantage/CPH Express

• Tax free • Parkerings-

booking • Parkering

understøttende

Other

• FIDS/CIDS • PV • Flexgates • CHESS • Qmatic • BLIB

Security Monitoring

Safety & Security

Voice Communication

• Coordcom • Voicelogger • PSTN • PA

• CSRA monitoring • Perimeter

monitoring • Pultalarmer • Døralarmer • Øvrige sensorer

ID card

• SIPASS

Other

• Video • X-ray Pax • X-ray bag screen • Aba • Security Mgmt? • Safety Mgmt

Planning / Rooster

Resource Management

Operational

• ARIS/GM • BGA/BIS • Chute Allocation • Race Track

Allocation

• PDC Vagtplanl. (RM på vej)

• TBS + Vagtbytte (RM på vej)

• Checkin/pult- allokering

• Excel

B2B • Winner • Ordre/salgssystem • Kontraktarkiv • Marketing system • Intranote • ”salgsdata system” • SAP real estate

Asset

• SAP RE • Geomedia • Microstation • Gtech • Caddy • ProjectWise

• D4 (compliance) • SAP PM • SRDB

• SAP MM (SmartBuy)

• ContractBuilder

• Støjovervågning • Geomedia • Trafikdb • Flytypedb • Metapplikation • Access (MAR)

Procurement Environmental Quality Facility Mgmt

Reporting.

• SAP BI • Whistle Blower • Directors Desk

• Outlook mail

• Mobiltelefon

• Lync

• File shares

• D4

• Sharepoint

• Office

• SAP HR • KMD Løn • OSCAR • Pronestor • Porteføljestyring

(Excel) • eLearning

• SAP FI • SAP SD • SAP Web UI

(projektportal) • SAP Invoice

scanning • Excel

Organization Finance Productivity

Bac

k O

ffic

e A

pp

s

• SAP • Flirt

Billing

• Sita gateway/-dekodere

• Airline dataudveksling

• Sky (Roskilde)

• Cph.dk • Smart phone

apps • Facebook • Hittegods

Ground Operation

• INK • Redcap

• ServiceNow • Udviklingmiljø

IT service

• Bygningsregistret • OpenSource GIS • Beontra


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+

BUILDING THE TECHNICAL MASTERPLAN AND PREPARING THE IT PROJECTS

Effective

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BUILDING THE TECHNICAL MASTERPLAN AND PREPARING THE IT PROJECTS

3Y and 10Y Portfolio Plans

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? Thank You