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AGENCIES MUST ADAPT OR DIE
Craig Harries
Head of Planning
July 2011
The process we use to develop advertising has been the same for over 50 years
1. Highly trained researchers and planners unearth consumer attitudes and motivations 2. Planners create a
brand strategy that is founded on a unique attribute or brand personality
4. Creatives then bring this to life to engage a passive audience 3. Consumers are used as a
sounding board, but are rarely trusted to contribute creatively
So why change?
Conventional ‘inside out’ approach has limitations
1. Knowledge is edited and selectively passed on – things can get lost
2. Ads are written by people with no connection to the people they’re trying to influence
3. Advertising is broadcast by nature; impersonal and inefficient
“By the end of this decade, power and influence will shift largely to those people with the best reputations and trust networks, from people with money and nominal power.
Everyone gets a chance to participate in large or small ways, giving a voice to the silent majority”
Craig Newmark, founder of Craigslist, April 2010
The uncomfortable truth
Remember this?
And this?
What’s the better way?
We need to get CLOSER to our consumers and let them be an integral part of the brand
If we want them to truly love our brands, we need to let them help create them
“People support that which they create”
Dr. Nick Georgiades, Birkbeck College
CO-CREATION
Using workshops and social media as a means of giving consumers a voice
RecruitRecruit consumers to participate in communities and engage them over weeks or months, rather than one-off interventions
ExploreThe process of exploring their relationship with the category and brands creates insights and creative ideas
CreateCreative teams have creative springboards to explore
ValidateConsumer communities then validate and build
Constantly recycle, rework
and rebuild ideas
Co-creating with the consumer from start to finish
The real question is: how will the role of experts change?
The age of the lonely guru is over
We need experts that are more:- Intuitive- Responsive- Observant- Collaborative- Open-minded
(And know how to harness the power of many)
So why do we need agencies?
Co-creation is a buzzword, but it’s not a fad
A far shorter planning window
Spot and pounce on opportunities as they arise
Demands client and agency embrace change
Which is challenging... and liberating
Being closer to the consumer means you can speed things up
This requires a totally new approach
PulsarTM
Econometric Modelling
PulsarTM
PulsarTM
The Crowd
Your Crowd
I%’ers
PulsarTM
- Proprietary tool to monitor social media
Switches the focus from the business to the consumer
There are many benefits of this approach
Speed
Advocacy
Increased chances of commercial success
Clarity
We can use Collaborative creativity to:
1. Generate consumer insights
2. Develop an existing brand idea
3. Establish fan bases for brands amongst key groups
4. Develop an effective social media strategy
5. Help develop new products and services
6. Establish the brand idea throughout the business and turn it into an organising idea that defines and drives the actions of the business
Applications
BIGCREATIVE
IDEAS
BIGSOCIALIDEAS
This will lead to different kinds of ideas
An idea with Social Currency
That people want to play with, share and develop, so that it endures long after the media
budget runs out
It’s about giving your consumers a greater say in the solution – not putting your brand in the hands of novices
Making consumers feel part of the brand – and really listening to them
Ensuring that the values and equity of your brand is brought to life in a way that is highly relevant to consumers
Does this mean marketers and agencies are losing control?
Break with the past
Create a new model where consumers take a stake in the brands they love
At Farm we are taking this thinking further, and have become a founding member of a collection of organisations, academics and individuals who believe in doing things ‘with’ people rather than ‘at’ people
Drawing up a new contract between brands and consumers
AGENCIES MUST ADAPT OR DIE
Craig Harries
Head of Planning
July 2011