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Thought provoking quotes from 41 thought leaders. Catch what Terry Jones, founder of Travelocity, has to say about customer expectations for websites today. Or see what Frank Eliason of Citibank says about social customer service - he's spot on! And don't miss the analogy that Phil Fernandez, Founder of Marketo, makes about marketing automation. Includes insights from executives in Fortune 500 companies like Microsoft, Dell, IBM and Google -- to hot new companies like Ceros, SproutSocial and Xactly -- to scrappy startups like BatchBook. These quotes are from a series of interviews appearing on Small Business Trends. They are based on interviews conducted on behalf of Small Business Trends by host Brent Leary, partner with CRM Essentials, and a noted industry analyst. Get hundreds of years of combined experience. All in a beautiful presentation format. The entire series of interviews can be found online at: http://SBT.me/by
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