3 earthsoft-strategic quality management in software organidation

Making earth little softer

Earthsoft Foundation of GuidanceEdge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent


Earthsoft Foundation of Guidance (EFG) has uploaded following presentations at http://myefg.in/downloads.aspxBe mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training seeking help of existing platforms. Kindly share with your friends•Motivation for higher study, Planning for study, Education guidance, Career guidance, Career available after SSC & HSC•Personality development – 3 files •How to prepare resume, Tips to attend interview successfully•Religion related –To understand basic religion, Do & Don’t tips•Health related - Be vegetarian, Be healthy, Manage health•Corporate - Project management, Assertiveness, Ownership, Effective communication, Leadership, Be entrepreneur•Finance - To avoid speculation in stock market•Social - Women empowerment, Choosing life partner, conflict resolution, stop ragging, stop alcohol, snakebite treatment

About us


• Organisation• Quality• Quality management• Quality Assurance• Quality Control• Processes• Case studies experience • Strategic Quality Planning

Index


Strategic Quality Planning


Strategic Quality Planning

Vision Development Through Quality

Innovations

Vision Development Through Quality

Innovations

Corporate StrategiesCorporate Strategies

Quality Strategy Development

Quality Strategy Development

Quality PerformanceObjectives

Quality PerformanceObjectives

PerformanceMeasurement Performance

Measurement Quality Action

PlansQuality Action

Plans

Key Stakeholders’

Feedback

Key Stakeholders’

Feedback

Quality InitiativesIdentified

Quality InitiativesIdentified

Staff Engagement

Staff Engagement

Benchmarking(e.g. AUN-QA)Benchmarking(e.g. AUN-QA)

AlignmentAlignment


Expected Services to achieve quality


Expected Services to achieve quality


How..delivery mechanism


How..delivery mechanism


Simple things…governance


Simple things…governance


Cheers- delegate & motivateHow to delegate effectively

Choose Resource based on track record & potentialCommunicate clearly

Communicate expectations clearly, exact nature of the tasks, Avoid ignorance

Set realistic targets

Understand potential, capability, experience & energy while setting the tasks

Monitor progress

Indicate clear milestone, define % completion in agreement, check list to declare the completion of the tasks, seek inputs on daily basis

Get & give feedback

Seek updates on performance, check the results, ask the supervisor & give feedback setting / reminding the expectations

Encourage accountability

Encourage commitment & time from team members to complete the tasks as planned; to cover up if lagging, challenge their ownership


Cheers- delegate & motivateHow to motivate the teamQuestion motivation

Understand reasons liking of challenges, status of the assignment, recognition, salary, security & stability. Understand liking & disliking & act; demand high standards of them & encourage hard work, think something new always.

Recognize good work

Credit members for the tasks well done, be specific on compliment,

Steer them Understand the resistance to change, get the agreement sharing the cons of the old system, support while establishing the change

Encourage change

Select employee who dares & like the change, Support & guide to take more, share success story

Set up appraisals

Appraise regularly, focus on hard facts & quantify., set up measurement


Create Project Plan (1)QAPM / Tech Lead

Prepare Project Plan•Scope Management Plan•Risk Management Plan•Quality Management Plan (QMP)•Measurement and metrics plan•Communication Plan

Review of Project Plan To be conducted on the basis

of the review checklists for each plan. QA review

emphasis coverage of all the mandatory process steps, use

of standard templates,

•Estimate the efforts, resource requirement and add the project tasks to create the project schedule

, Review to ensure scheduling best practices

followed, for example creation of milestones, allocation of

resources for all tasks, overloading of resources etc .


Create Project Plan (1)QAPM / Tech Lead

Joint reviewed with AVP / DM and QA – Considering Delivery and Quality Perspective

Fix the Review Comments

Document Review comments•Fix all review comments and send for re -review

Verification by QA

Send to the Customer for review and approval

Baseline Project Plan & make changes in the project schedule

•Fix all review comments

Share and discuss the plan with the team


Zoomed on QMP (2)QAPM / Tech Lead

Prepare QMP•Prepare Plan• Identify review artifacts• Review methodology,• Review coverage • Review reporting – Reporting

Templates readiness• Review Metrics• Events & Triggers for review

analysis by QA, e.g. Phase end, Module completion, Milestone achievement or defects crossing threshold level

Review QMP•Review Plan• Readiness of Artifacts• Is review methodology

mentioned clearly - are tools, templates and checklists identified ?

• Is the review coverage sufficient

• Review reporting• Review Metrics – Are the

targets as per expectations? • Does the project schedule

reflect the review tasks?


Zoomed on QMP (2)QAPM / Tech Lead

Prepare QMP•Test Plan for UT and SI •Test Coverage•Test Types ( UT, SI )•Black Box – White Box•Automation – Junit•Test case specification templates

•Test data•Test Metrics•Events and Triggers for review analysis by QA

Review QMP•Test Plan for UT and SI •Is test coverage mentioned?•Testing types with pre & post condition of each phase?

•Is the black box and white box testing defined?

•Are test metrics values defined? Are they consistent with the Organization PCB?

•Are the test data reporting templates identified?

•Is the test completion criteria mentioned ?


Review of QMP Plan (3)QAPM / Tech Lead

Prepare QMP Plan Review of QMP Plan

Joint Review by AVP / DM and QA


Incorporate Review commentsFix review comments & verify

Verification by QA Fix all review comments

Analyze the impact on project schedule / efforts and change

the project schedule


Review of QMP Plan (3)QAPM / Tech Lead

Send the QMP plan and changed schedule to Customer

for review and approval

Fix Review Comments

Baseline QM Plan . Share and discuss the plan with the team


Joint Review of Schedule by AVP / DM and QA


QM Plan Changes (4)QAPM / Tech Lead

Changes suggested by the project team & customer

Review changes • Is there any impact on Quality

Management because of change of scope?

• Are the changes clashing with the execution dates?

• Are the review tasks and Review plan document properly updated?

Send the plan for Review

Conduct Impact Analysis and change the plan accordingly

Follow the Review process


UT / SI Bug Result Analysis QA Tech Lead

(Reviewer)PM Development

TeamAnalyze the bug Data at predefined interval Phase end, Module completion, Milestone

Conduct Root cause analysis for the UT / SI bugs. Conduct a brainstorming session to identify root cause.

Share RCA with development team. Conduct training.. Identify high priority (high impact + high occurrence) causes, take preventive actions.

Conduct Analysis in next cycle& assess the impact of the preventive actions. Share the finding with team, If impact falling short of expectations - understand the root cases - Identify further actions with the team to improve the situation

Repeat this step during the project lifecycle

Compare the results of each phase with the Quality Measurement targets e.g. defect density per unit,

productivity, Prepare a status report. In case of deviation from the target numbers analyze the causes and initiate

preventive actions. Prepare a report to be submitted to the senior management and to Customer

Creator of the Artifacts


AVP / DM

Monitoring of Review StatusQAPM / Tech Lead

Conduct reviews as per the plan

Conduct root cause analysis. Identify actions to avoid the causes.

Identify the details on the reasons of delay. Identify root causes for the delay

In case of schedule slippage identify actions to recover the delay

Make changes in the QM Plan

Send QMP & project schedule to customer for review / approval

Fix review comments

Share & discuss the modified plan with the team & Customer

Update project schedule

Manage changes in the review plan as per ‘QMP Changes’ procedure

Confirm action implementation

Review the impact of the actions taken in the next

monitoring cycle

Provide a report on effectiveness of the actions


Review Execution

Conduct reviews as per plan

Decide the priority and plan for fixing each review comment and assign each review comment to

resources to make modifications . Make required changes in the project schedule, if required ( in case

more number of comments than expected)

Add Review data in PM-Apps on Reviews conducted

and Review defects

Create Review Status Report

QA Tech Lead (Reviewer)PMCreator of the

Artifacts

Create artifacts like DD or Test

cases

Modify artifacts as per the

review comments

Change status of review comments

in PM-Apps

Verify the changes and close the Review

comment in PM-Apps

Monitor closure of review comments as per the plan – Take corrective actions if deviation is identified


Consulting Consulting TestTest ExecutionExecution

Diagnose existing Software Testing process Define and Pilot effective Verification & Validation Process for the Organization Streamline & Institutionalize V&V process

Capturing existing test cases in their current form (Reusability) Manual/ Automated Testing

Strategize and Plan Testing activities at organization level Strategize and Plan Testing activities at Project level

Functional (Black box/ User Acceptance) Testing Integration, System Testing

Training (Testing Process, Automation Tools) Develop in-house testing competency

Regression Testing Performance/Load/Stress Testing

Defects metrics Collection and Analysis Publication of Defect data Analysis Defect Prevention Reusability

Portfolio of services


Performance Measurement• Could be derived from AUN-QA international

standards• Other measurements that are important for the

departments in achieving its quality performance objectives


Quality Action Plan• Self Assessment Process to achieve AUN-QA

accreditation

• Follow up on specific areas ( administrative and academic) that need improvements

• Monitoring and evaluation of progress


Staff Engagement• Departmental Team/committee• Negotiation/Feedback from individual staff


Top 5 items to achieve Q• Quality drive across organisation- Ownership &

first time right drive culture• Reviews – Proposal reviews by DM, process for

marking completion of the tasks using check list, Special attention for understanding/confirming the requirements; Brainstorming sessions, reviews of RA & DD & SI test cases (PL), Self review for LLD, Code, Unit test cases, testing for developers, audits of these phases; Framework for communication


Top 5 items to achieve Q• Establishing quality framework (measurement,

analysis, preventive & corrective measures, tracking & closure and audits)

• Project Cost Estimation & proposal• Software Planning, Tracking & Scheduling• Requirements Management• Development, reviews & testing• HR & RMG framework & Project Structure –

Assigning DM/AVP for each projects & teaming with Account managers & OSC; Education of PM & resources

• Governance- To be scalable


Q1 Q2 Q3 Q4

Focus on Basic Project Mgmt, Risk Mgmt. & Customer

Mgmt

Implementing the learning & best

ways

Define Org. wide Processes &

Review / ControlAwareness,

Training & Pilots (SST, Sales,

PMPL)

Strengthen Delivery Mgmt, QMG, TMG, & &

coordination

Governance & coordination

Continual Improvement

Stringent Implementation of Processes & best practices

Reorganize and Strengthen Talent

& skilled resources

Quality Delivery Road Map

Predictable, Repeatable,

Reliable Defined, Managed, Optimised

Quality Schedule Customer

Satisfaction

Successfully Complete Current

Projects & get stability in

Delivery Org.

Improve Repeatability / Reliability in

Delivery Organization


Thank You

Business

3 earthsoft-strategic quality management in software organidation