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Take a look at our services, our distinctions and how best to outsource HR functions to Businessolver.
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©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL
Businessolver
Overview
1
Businessolver has established a company culture demonstrating passion for our clients, innovation of new products and technologies, and unparalleled customer service.
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 2
Key Into System
Fax/Mail
Mai
l/Em
ail
Key Into System
Key Into System
FaxMail/EmailHand Deliver
Fax
Employees
HR Administrator
Payroll System
COBRA/HIPAA Vendor
Dental
Medical
Life/Disability
Flex
chaotic benefits administration process
our integrated services platform
Enrollment & Eligibility
Billing and Financial Reporting Services
COBRA Administration
Call Center / Employee Advocacy
Fulfillment & Communication Services Plan Comparison & Cost Estimator Tools Personalized Benefit Consultations
Verification Services Evidence of Insurability Student Status and Life Event Verification Dependent Audits
Benefit Advisory Services
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 4
LifeLifeCarrierCarrier
DentalDentalCarrierCarrier
MedicalMedicalCarrierCarrier
Employer’sEmployer’sHRISHRIS
SystemSystem
Employer’sEmployer’sPayrollPayrollSystemSystem
COBRA/COBRA/HIPAAHIPAAVendorVendor
single source data management
OUR CUSTOMER SERVICE MANTRA:
Communicate, take action and demonstrate passion for our
clients. OUR MISSION STATEMENT:
Grow Our Business; Delight Our Customers.
who is businessolver?
Our values: INNOVATION – Creating new ideas and solving problems
DETERMINATION – A passionate desire to achieve results
DEDICATION – To your family, job, and our clients
COMMITMENT – Being there when you need to be
ENTHUSIASM – For your work and your life
HAPPINESS – Finding ways to have fun often
who is Businessolver?
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL
Six Sigma Operations
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 8
ongoing operations
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL
You Can’t Manage, What You Don’t MeasureOperations Health Check
Measures how internal Operations is performing in Key Areas against pre defined Service Levels.
Provides an overall Scorecard and Health of our Operations.
Operational Metrics
Key Operational Metrics chosen to be pivotal in understanding past, present and future Operational performance.
Client Pulse
Provides an overview of each client’s status in terms of outstanding deliverables and general satisfaction with their service.
Process Excellence Team
Continuous improvement and innovation of process performance.
9
1025 Ashworth Rd, Suite 403West Des Moines, IA 50265
www.businessolver.com888.460.9625
©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 10