SAPience.be TECHday 2011

Modeling tomorrow’s technology

Lamot, Mechelen

April 6, 2011

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MIVB – STIB moves from operational

reporting to Strategic Corporate

Performance Management

Omar Akabi – STIB/MIVB

Rob Roemers – Taurus-i

AgendaAgenda

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1. MIVB – STIB

2. Taurus-i / Keneos

3. Where we Started

4. Vision and Roadmap

5. Methodology

6. Current progress

7. Future challenges

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Agenda Your logoMIVB-STIB

Regional Public Transportation for the Brussels Area founded in 1954

Employees: 6300Operating Budget: 207.150.040,8 EUR

Kilometers serviced to passengers:Metro: 3.636,1 MillionsTram: 1.669,5 MillionsBus: 1.466,9 Millions

Customers:1.100.000 Inhabitants350.000 Commuters

Public Sector Organisation

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Agenda Your logo290,6 million journeys

STIB provided no less than 290.6 million journeys in 2009. This is an increase of 1.56% in relation to the previous year, and 4.5 million additional trips.

The number of journeys has continuously risen for the last 10 years. The division of journeys is as follows:

80.9 million bus journeys 76.3 million tram journeys 133.4 million metro journeys

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• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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Agenda Your logoTaurus-i - Keneos

At Taurus-i, we believe that your core business is not about implementing SAP. That is why our Performance Management consultants are extraordinary people with an expert business background and a strong no-nonsense mentality.

They will guide you in your process from idea to ROI

Keneos is fast becoming one of Europe’s leading SAP (only) consulting groups. Our mission is to help large and medium-sized companies to realize the full potential of SAP-based solutions to optimize their business.With a global ecosystem of 300 consultants, we deliver services through local subsidiaries in Belgium, Luxembourg, France and Switzerland and a unique pan-European network of affiliates.Our competences cover almost all SAP areas including for example Business Intelligence, Human Capital Management, Corporate Finance, Sustainability Performance.

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Agenda Your logo

• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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Agenda Your logoLegacy Problems

Main painpoints of the old situation

Growing disconnect between IT and business Low user confidence Poorly maintained reports Priviliged relationships between business and IT Business developing on their own and bringing in

own consultants IT responsible for data quality

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Agenda Your logoWhere we started

How we started to tackle this situation Development of a BI Roadmap to achieve

Stable system environment Harmonised team structure BI Competence Center BI Quality Procedures

Enterprise Reporting Methods KPI & Report Libraries Standards & Procedures Business Sponsors & Data Owners

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Agenda Your logo

• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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Agenda Your logoMaturity Model

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Agenda Your logoLong term vision

Project Mode Operational mode

Standard KPI & Reports

Enterprise reports

Daily Monitoring

Quality ManagerSupport

KPI GovernanceBoard

Business Users

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Agenda Your logoHigh Level Roadmap

Phase 1:Standards & Procedures

Phase 2:Stable System

Phase 3:Operational Competence Center

April 2011

December 2011

June 2012

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Agenda Your logo

• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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Agenda Your logoNew Organisation

Advantages Clear IT – Business contact

No more priv. Relationships

Clear lines of escalation

Single Quality Manager

Operational & Project team

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Agenda Your logoLeading Principals

Continual Improvement

Application Lifecycle

Management

Release Management

• Focused on increasingthe effectiveness and/or efficiency of an organisation to fulfill itspolicy and objectives.

• Covers the entire history of a software solution. Provides processes to optimize business continuity and agility.

• Align Business and IT Goals to achieve the Business operational objectives derived from the Enterprise strategy

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(As much as possible) SAP Standard

Single Version of the Truth

One User interface for all reporting

Data Quality belongs with the business or the source

Business SPOC (single point of contact) for each solution area

No blueprint, no project

Realistic Planning (underpromise, overdeliver)

One Quality Manager for the entire BI system

Guidelines

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Agenda Your logoWhat is the source?

Incoming business requestswhere all for “strategic” type reporting while in many areas “operational” level was notyet functional.

Created awareness amongbusiness users and willingness to invest time once the link was clear.

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Agenda Your logoAnalysis Process

“What do I do to answerquestion X?”

Created awarenesswithin the business thatanalysis of data alsofollows specific steps.

Leading to better specsand harmonised reports

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Agenda Your logoSystem Landscape

Non-SAP BISolMan

BI & BPC ECC

CRMNon-SAP Operational

SAP EP

SAP BO 4 (future reporting interface)

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Agenda Your logo

• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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• Only one more resource tackling daily issues

– Down from 3 to 4

• Data loading stabilised, Reporting availability up

– Internal SLAs

• Harmonising Report layouts

– Documenting formulas and content

• Negociating Data Contracts with Data Providers

– Data Quality no longer responsibility of IT

• Team Structure clarified (within IT and Business)

• 4 releases per year

• Quality control implemented

Current Progress

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• High visibility Project for Executive Commitee

• Covering all three business modes (Bus, Tram, Metro)

• Topdown project (dashboards to operational reports)

• Re-using existing developments, correcting and creating new ones

• Business case for enterprise reporting (KPI tree,…)

Comex Operations

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Agenda Your logo

• MIVB – STIB

• Taurus-i / Keneos

• Where we Started

• Vision and Roadmap

• Methodology

• Current progress

• Future challenges

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• Discipline

– For Planning

– For Quality Control

– For Releases

– For “Single version of the Truth”

• Strong Sponsorship

• Keep (and rebuild) trust of business in BI

• Structured testing in Quality environment

• Build business knowledge on IT side

• Integrate BI reporting from top to bottom into the enterprise

Future Challenges

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Agenda Your logoOur new Motto

What gets measured gets done

Thank you!

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