Dealership Culture and its Effects on Long-Term Sustained Profitability

1. October 12th-14th, 2014 The Bellagio Hotel, Las Vegas Dealership Cultures Effects on Profitability Andy Guelcher, General Manager Megan Barto, Marketing Director Ciocca Honda & Ciocca Hyundai Of Lebanon

2. Who Am I? @andyguelcher @skeetle #DSES

3. @andyguelcher @skeetle #DSES

4. IPE GPE @andyguelcher @skeetle #DSES

5. Tweet-Worthy Tip: Any employee can have a great idea its when their idea is implemented & successful that makes the biggest impact #DSES @andyguelcher @skeetle #DSES

6. ESI CSI @andyguelcher @skeetle #DSES

7. @andyguelcher @skeetle #DSES Tweet-Worthy Tip: Its Very Expensive To Be A Bad Listener #DSES

12. Tweet-Worthy Tip: I would never ask someone to do something I wouldnt do myself. #DSES @andyguelcher @skeetle #DSES

14. Negative Culture High Turnover Rates Management By Fear Work Environment @andyguelcher @skeetle #DSES

15. Tweet-Worthy Tip: Its Very Expensive To Be A Jerk #DSES @andyguelcher @skeetle #DSES

17. Right Now Random Cook-Outs Dealership Improvement Meetings Difference Maker Of The Month @andyguelcher @skeetle #DSES Themed Dress Down Days

19. October 12th-14th, 2014 The Bellagio Hotel, Las Vegas Thank You! Please take a moment to rate my presentation in the DSES mobile app! Andy Guelcher - @andyguelcher Megan Barto - @skeetle Ciocca Honda & Ciocca Hyundai of Lebanon [email protected] [email protected]

Automotive

Dealership Culture and its Effects on Long-Term Sustained Profitability