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Artificial Intelligence applied to your
customer service
inbenta
dedicated to Artificial Intelligencefor Financial services organisations
founded in 2005 in Barcelona
6 offices, worldwide coverage with 80 employees100+ Key Accounts
inbenta 2
inbenta ©
Artificial Intelligence 3
inbenta ©
probabilistic reasoning
machine learning
knowledge management
robotics
speech to text
natural language processing
image recognition
representation of human expression
natural language processing
Natural Language Processing (NLP) 4
inbenta ©
Understand the meaning of sentences.
Answer instantly and automatically
to any Questions
made by
Online customers
Or
Advisors
Natural Language Processing (NLP) 5
inbenta ©
Dynamic FAQ 6
inbenta ©
What supporting documents for a loan ?
Here what you need: • your bank identity statement (IBAN)• proof of address (electricity bill, phone bill, rent ..)
• photocopy of your ID Card• photocopies of your last two payslips (if you are
employed, click here)
Apply for a loan
Dynamic FAQ 7
inbenta ©
How to allow a full refund ?
To allow a full refund, check if the customer has subscribed for the A+ service.• If Yes
• The full refund would be free of charge• If Not
• The full refund would be charged 3% of the refund
Learn more about the A+ service
Dynamic FAQ 8
inbenta ©
To allow a full refund, check if the customer has subscribed for the A+ service.• If Yes
• The full refund would be free of charge• If Not
• The full refund would be charged 3% of the refund
Learn more about the A+ service
NaturalLangageProcessing
How to allow a full refund ?
FAQs
Linguistic service80% good
answer rate
100+ Key accounts 9
inbenta ©
+300K questionsprocessed every day
2 main objectives 10
inbenta ©
Client satisfaction
Online satisfaction 11
inbenta ©
immediacy is the rule
Speed of processing emails and calls 12
inbenta ©
+200%
2 main objectives 13
inbenta ©
ClientSatisfaction
with immediate answer
Costreduction&
Emails/Calls reduction to the contact center 14
inbenta ©
-40%
Emails/Calls reduction to the help desk 15
inbenta ©
-40%
2 main objectives 16
inbenta ©
Clientsatisfaction
with immediate answer
Costreduction
with email/call reduction
&
Customer cases 17
inbenta ©
Conclusion 18
inbenta ©
Easy to access, in front of traditionnal contact points
First client channel in volume40% email/chat reduction
First support channel in volume40% cost reduction
