Why have enhanced reporting for MS Lync?

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QoECapacity

Planning

Cost

Control

User

Adoption

Quality of Experience The ever changing demands on

Lync requires effective analysis and monitoring

ensuring high levels of service delivery and usage.

Cost Control With tight management and control of

expenditure organisations can reduce costs, guard

against abuse and maximise investment in Lync.

Analytics and Reporting for Lync

UC

Analytics

Why have enhanced reporting for Lync?

Would you drive a car without a dashboard?

User Adoption Monitoring employees on the various

modes of communication ensures correct user uptake

and highlights areas where training is required.

Capacity Planning On-going assessment of SIP

trunks and other network elements assists in

infrastructure support and planning.

Alarms Multiple user defined alarms give real time

notification when a pre-defined call criteria has been

met

IM Monitoring Volume and content analysis of IM’s

gives operational awareness down to end user level

UC Analytics enables smart management of any installation of Lync by delivering actionable reports and

presenting easy to view information on the configurable dashboard. The powerful report builder enables users

to quickly design reports that deliver only relevant information or use the pre-defined report templates.

Real time issue notification

through MOS Alarms

Run QoE reports delivering

actionable diagnosticsResolve issues

Smartly manage QoE issues

1. Design and build your own report format

2. Comprehensive filtering throughout organisation

down to URI / Extension level

3. Fully automated

4. Monitor other data sources such as other UC

platforms and mobile phones

5. Cost reports with unlimited number of tariffs

UC Analytics vs. Native Lync Reporting 6. Response group and employee productivity

reporting

7. Alarms

8. Comprehensive security and access levels

9. IM Traffic and Conversation monitoring

10. Enhanced QoE reporting