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Code Software | [email protected] | +44 (0)20 3289 7100 | codesoftware.net
2 Arlington Bank | Bibury | Glos | GL7 5NE | Company Registration No. 8726093
QoECapacity
Planning
Cost
Control
User
Adoption
Quality of Experience The ever changing demands on
Lync requires effective analysis and monitoring
ensuring high levels of service delivery and usage.
Cost Control With tight management and control of
expenditure organisations can reduce costs, guard
against abuse and maximise investment in Lync.
Analytics and Reporting for Lync
UC
Analytics
Why have enhanced reporting for Lync?
Would you drive a car without a dashboard?
User Adoption Monitoring employees on the various
modes of communication ensures correct user uptake
and highlights areas where training is required.
Capacity Planning On-going assessment of SIP
trunks and other network elements assists in
infrastructure support and planning.
Alarms Multiple user defined alarms give real time
notification when a pre-defined call criteria has been
met
IM Monitoring Volume and content analysis of IM’s
gives operational awareness down to end user level
UC Analytics enables smart management of any installation of Lync by delivering actionable reports and
presenting easy to view information on the configurable dashboard. The powerful report builder enables users
to quickly design reports that deliver only relevant information or use the pre-defined report templates.
Real time issue notification
through MOS Alarms
Run QoE reports delivering
actionable diagnosticsResolve issues
Smartly manage QoE issues
1. Design and build your own report format
2. Comprehensive filtering throughout organisation
down to URI / Extension level
3. Fully automated
4. Monitor other data sources such as other UC
platforms and mobile phones
5. Cost reports with unlimited number of tariffs
UC Analytics vs. Native Lync Reporting 6. Response group and employee productivity
reporting
7. Alarms
8. Comprehensive security and access levels
9. IM Traffic and Conversation monitoring
10. Enhanced QoE reporting
