What Is User-Centered Design? A Primer In UX Research by Portal Solutions' Chris Poteet

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Contextual Inquiry

Analytics analysis

Structured InterviewsTask flow analysis

Diary studies

Usability testsHeuristic evaluation

Participatory ethnography

Card sorts

Structured Interviews

Expressed need

Implied need

Latentneed

Contextual Inquiry

Definition Research Synthesis Feature

Affinity Theme Insight

Content No ability to submit feedbackValue of content unclear

Goals Increase efficiencyStreamline communication

Successes Reach peopleReduce frustration

Barriers No perceived social value

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