The Kaleidoscope of Social Features: What Are They And How Do We Use Them

The Kaleidoscope of Social Features:

October 29, 2013

What Are They And How Do We Use Them

2

Adam LevithanSenior ConsultantPortal Solutions

alevithan@portalsolutions.net@portalsolutions

@collabadam

3

Kaleidoscope?

4

How can I use “social” features to enhance the way my organization works?

5

What is Social?

Collaboration

Structured

UnstructuredSocial

Inspired by: Christian Buckley

6

Type of ContentTemporary

RecordAudience

Individual Team Enterprise

Comparing Features

7

Instant Message

Alevithan: Do you use Instant Messenger to communicate?SarcasticColleauge: Yes, actually I’m using Instant Messenger Right now

That’s a really good point

8

Instant Message

E-Mail

8

9

Instant Message

E-Mail

Social

Online Storage

Team Site/ Extranet

10

Instant Message

E-Mail

Social

Team Sites/ Extranet

Online Storage

Intranet

11

Instant Message

E-Mail

Social

Team Sites/ Extranet

Online Storage

Intranet

Document/ Record Management

12

Social/ Unstructured

13

Microblog/ Newsfeed

14

Microblog/ Newsfeed

15

Microblog/ Newsfeed

Discussion board

16

Microblog/ Newsfeed

Discussion board

17

Microblog/ Newsfeed

Discussion board

Blog

18

Microblog/ Newsfeed

Discussion board

Blog

19

Microblog/ Newsfeed

Discussion board

Blog

Wiki

20

Microblog/ Newsfeed

Discussion board

Blog

Wiki

21

Microblog/ Newsfeed

Discussion board

Blog

Wiki

Group/ Community

22

Microblog/ Newsfeed

Discussion board

Blog

Wiki

Group/ Community

23

Reco

rdTe

mpora

ry

Type o

f C

onte

nt

Instant Message

E-Mail

Inside your company NOW

Individual Team Enterprise

Audience

24

Tacit Knowledge Exchange

Reco

rdTe

mpora

ry

Type o

f C

onte

nt

Instant Message

E-Mail

Social

Team Sites/ ExtranetOnline Storage

Intranet

Document/ Record Management

Individual Team Enterprise

Audience

Inside your company SOON

25

Technology Foundation

Authentication, Personal Profile &

Search

Reco

rdTe

mpora

ry

Type o

f C

onte

nt

Instant Message

E-Mail

Social

Team Sites/ ExtranetOnline Storage

Intranet

Document/ Record Management

Individual Team Enterprise

Audience

26

How does unstructured fit within my organization?

• Overall Culture• Specific need

27

Overall Business Needs

• Goals for communication and Mobility in the future

• Industry/Internal compliance standards

• Access to long-term knowledge

28

Return on Investment

• Happy Employees = Employee Retention

• Increased Ideation & Finding Answers = Productivity measured in minutes

• Increase in remote working = Travel Savings

29

IT decision makers said such social technologies make their jobs more enjoyable (66%), more productive (62%) and

"help them get work done faster" (57%). All in all, said Avanade, of those businesses

currently using social collaboration tools, 82% want to use more of them in the future.

Source: InformationWeek article on Avanade study http://ubm.io/17WDTQs

30

Join us for more on the Digital Workplace!Webinar: Thursday, November 7th, 11:00am – 12:00pmBeyond Intranets – Enabling a Digital Workplace (Register Today!)

SOCIAL STRATEGY WORKSHOP!Free two-hour social analysis workshop! Email alevithan@portalsolutions.net today to set up a time.

Special Offer to Attendees (limited time!)

Thank you for attending!

@portalsolutions

Keep the conversation going…

#socialspectrum