The Art of SharePoint Success - Congres SharePoint 2012 Keynote

The Art Of SharePoint Success

Delivering Business Value From SharePoint InvestmentsSymon Garfield

Congress SharePoint, Utrecht, The Netherlands

25th September, 2012

Connect, communicate, collaborate

Symon Garfield

Head of Business Consulting

M: +44 (0) 7760 216 406

T: http://www.twitter.com/symon_garfield

E: symon.garfield@foundation-sp.com

W: http://www.foundation-sp.com

W: http://www.symongarfield.me.uk

About this presentation: Visual Thinking

What Are We Going To Talk About?

The Art of SharePoint Success

Why Do SharePoint Investments Fail?

1. Politics

2. Not knowing what SharePoint is

3. Lack of IM and KM skills

4. No vision, no business case, unable to measure

success

5. Lack of executive support

6. Low user adoption

7. Individual choices

8. Information management

9. Challenges in defining requirements

10.Lack of technical skills and knowledge

The Art of SharePoint Success

Governance

What It’s Not

What It Is

How To Do It

De-centralised

Centralised

Steering committee

Three layer model

Centre of excellence

Three Layer Governance Model

IW Centre of Excellence

Source: http://go.microsoft.com/fwlink/?LinkId=157169

Strategy & Business Case

Why Do We Need A Strategy?

“Achieving business value with SharePoint investments requires

methodical strategic planning to minimize risk and maximize

potential benefits”

Koplowitz, Rob & Le Clair, Criag, (2008), “SharePoint success will take a village”, Forrester Research Inc/, USA

What is SharePoint?

“What is SharePoint?  This is still a question I get asked

when out visiting customers... It’s kind of magical in a

certain way.  It’s a really special kind of product...

It’s kinda like an operating system”

Ballmer, Steve (2009), Keynote speech at the Microsoft SharePoint Conference 2009, Las Vegas, USA

SharePoint is…..

SharePoint is an set of integrated technologies which

provides a platform upon which an organisation can

build a flexible, long term information and knowledge

management infrastructure.

What’s the business case?

“Technology provides no benefits of its own; it

is the application of technology to business

opportunities that produces ROI”

Robert McDowell, “In Search Of Business Value”

Developing your SharePoint strategy

Strategy Mapping

Business Architecture

Microsoft’s approach

Challenge: Provide modern intranet

Solution: Customization to create analogues of consumer services

Impact: rapid adoption, creating a center of gravity…

Source: Slemp, Chris and Squires, Sean, “More than MY: How MS is driving social adoption and intranet change through shared services”

The user centric intranet concept

Transition

Services enable iterative change

Adoption plan

The Call To Action

#BOOKPLUG

What Have We Been Talking About?

The Art of SharePoint Success

Key Messages

1. Governance has nothing to do with computers

2. Governance = accountability + responsibility

3. Success with SharePoint requires a strategy

4. Technology has no value without purpose

5. Link technology to strategy through processes and people

6. Deploy SharePoint as a set of services – It’s not one thing

7. Useful + usable = adoption

8. Services enable iterative change

9. Have an adoption plan for each service

10.Don’t forget to buy the book

Thank You