Telnet/Allworx Presentation

Systems That Mean Business

© 2012 Allworx CorpA Windstream CompanyAll Rights Reserved

From Visionary Beginnings…

• Founded in 1998• Kodak, Xerox, Sr. design engineers• Creating Film Kiosks Demonstrate Inventive

skills• Specialty - Translating Complex Functions to

Simple UI• Cutting Edge Design a core competence

• Introduced First Allworx in 2003• Acquired by PAETEC November 2007• Windstream Acquired PAETEC in Dec

2011

• More servers than McDonalds, Burger King and Wendy’s combined has restaurants• 23,000+ customers, 350,000+ handsets, 1.

5m users

• Market leader in SME IP PBX

• Defined as less than100 users per location

Award Winning…

Some of Our Customers

Automotive, Insurance

Non-Profit

Healthcare

Educational, Science

Environmental, Energy

Banking, Finance

Voicemail

ExceedingCurrent & Future Needs

Plus Lowest Total Cost

of Ownership

BusinessProcess

Productivity

GlobalMulti-site Integration

RoutingManagement

DiverseVoice

Services CustomizedFeatures

MobilityConnectivity

PresenceManagement

Top Reasons to Choose Allworx

1. Built for The Future • SIP Based – not gateway

based• Less complex, lower cost• Supports any SIP 2.0 Trunk, Any SIP

Handset • Migrate to SIP easily from Analog, T1/PRI

2. Focused on SME • Legacy Features for Today• IP Benefits for Tomorrow

3. Everything is built-in • Premise based offers greater

control• System licenses – easier to manage• Simple, easy-to-understand support

…More Top Reasons4. Truly the Lowest Total Cost of Ownership5. Inventive and Useful Enhancements add

value6. Easy to install – Easier to maintain7. Solves Current problems

…and then some

Product Design Simplicity…

…Uncompromising Power

Allworx 6x12 Server• 3-10 users• Max 12 users and12 system extensions, 2 generic

SIP handsets• Six copper trunks, two analog extensions• SIP Trunks without additional cost• One Eight Party conference Bridge *• Solid state memory = long-term reliability• Inexpensive Optional 5-Year warranty

* Licensed option

Allworx 6x Server• 30 users included – single license expansion to

60• SIP Trunks without additional cost• Six copper trunks, two analog extensions• One Eight Party conference Bridge *• Solid state memory = long-term reliability• Inexpensive Optional 5-Year warranty

* Licensed option

6x and 6x12 Hardware Configuration

Door Relay/Serial Interface

USB Interface

LAN Port

WAN Port

6 FXO Ports

2 FXS Ports

Analog Fail Over Port

Audio PortPaging/MoH

Grounding

Power

Allworx 48x Server• 48 users included – 50 user expansions to maximum

of 250• Includes SIP without additional cost• 2 TI/PRI Circuits built-in**• 60 party Conference Bridge DSP **

• Solid State Drive design = increased reliability• Optional low cost 5 year warranty option• Low power consumption

** Licensed options

6x12 6X 48X Px

Users Up to 12Up to 60

30…60

Up to 25048…100…150…200…

2500

Auto Attendants

9 9 9 0

Central Office Lines

SIP

6 FXO1 PFT

99 SIP channels

6 FXO, exp. to 24*1 PFT

99 SIP channels

3 FXO, exp. to 21*1 PFT

99 SIP channels

6 FXO ports1 PFT

3 Port Expanders per

Analog Phones

2 FXS ports expandable to 8*

2 FXS ports expandable to 8*

5 FXS Ports expandable to 11*

2 FXS Ports6 Additional w/ 3

Px

Voicemail 8 Ports2 hours per user

8 Ports2 hours per user

16 portsNo less than125

hours

Server Based

Conference Center **

One 8 seat bridge One 8 seat bridge Four bridges max 30

seats/bridge60 seats across all

bridges

None

Hard Drive 2 GB Compact Flash

2 GB Compact Flash

8GB solid state drive

2 Gig Compact flash

T1/PRI

N/A N/A 2 Built-in ** N/A

Obligatory Specification Chart

* with optional Port Expander ** optional license

Functional…Practical…Designed to Last

9224

Sophisticated, flexible top-of-the-line phone

• 24, 3-color Feature Keys (PFK’s)

•192 × 64 Backlight Display

•7 Context Sensitive Soft keys

•11 Fixed Feature Keys

•Full-Duplex Speakerphone

•Built-in Headset Jack

•Integrated Layer 2 Switch

•Power over Ethernet (PoE)

Traditional Console with 96 PFK’s

Simple plug-and-play configuration with automatic detectionGrow to 48, 72, or 96 programmable function keysPowered from the 9224 phone - No Additional power requiredNo System Limit of 9224’s with 3 Telephone Expanders

• Backlit display

• 12, 3-color Programmable Feature Keys (PFK’s)

• 7 Interactive Soft Keys

• 11 Fixed Feature Keys

• Full-Duplex Speakerphone

• Built-in Headset Jack

• Built-in Layer 2 Switch

• Power over Ethernet (PoE)

9212L

The Workhorse

Small, but Powerful

• Four programmable function keys

• Easy-to-read 192x64 graphical backlit display

• Full-duplex speakerphone• 4-way conferencing• Bandwidth options

– 9204 -10/100 Ethernet Switch– 9204G - 10/100/1000 Gigabit

Ethernet9204/ 9204G

• Compact size for small workspaces• 2 Call Appearance buttons• Easy-to-read 128 × 36 display• 10/100 Switch• Power over Ethernet (PoE)• Full-duplex speakerphone• Wall mountable• Bright ringing and off hook status

indictor• Plug-and-play headset connectivity

9202E7. 4 or higher

For Compact Workspaces

Features That Make Allworx Strong

SIP Connectivity is Included

• SIP is Here and Here to Stay• Dynamic IP offers Voice and Data on shared circuit• Sharing one circuit for Voice and Data lowers cost• The most cost effective way to route a phone call

• Implement today or tomorrow - as your needs evolve

Fire

wall

Remote Phones - anywhere in the world

Local Users

Main Office

• Every Feature except Receiving Page• Direct Station Selection• Busy Lamp Field• CO Line Appearance• Call Appearance• SIP Trunk Appearance• ACD Agent

• NAT Access• Multiple Remote Users behind same

firewall• No VPN Required• No static IP address required for

remote phonesFire

wall

Users/Handsets/Extensions1. Individuals are Users

(given a voice mail box)2. All others are

Extensionsi.e., kitchen, break room

3. Phones are Endpoints4. Endpoints are

UnlimitedAllworx phonesGeneric SIPSoft-phones

6x Capacities:– 120 extensions … of which 60 are users

48x Capacities– 500 extensions … of which 250 are users

Call RoutesCall routes are simply ways that any call or

transferred call to a user or extension is handled

Call Routes are infinitely definable per User

User may modify, if allowed

Call Routes add Power and Flexibility

Call Routes

Add unlimited destination (s)

Add unlimited additional connections

Select your final destination

Define options when busy on a call

Call Routes based on Caller ID

Route to specific phones…

…and/or directly to any outside line

Call Routes based on extension

Presence• 7 unique presence settings• Change them at will• Phone, web message

center, iPhone, Android• Each has its own greeting

Unified Messaging - Standard

Voicemail/Email in One Box

• Review, retrieve and respond to all your messages from Inbox

• Voicemail SMS text message alerts & escalation

My Allworx Manag

er

My Allworx Manag

er

37

New employees learn quickly…Lower training costs

New Feature Evolution• 7.1

o Advanced Multi-siteo Automatic Call Distributiono 911 Alerto Announce Only Mailboxeso iAllworx

• 7.3o Hot Deskingo Visual Message Centero Multisite Park and Pageo Flexible Auto Attendant

Schedulingo Extension Mode Dialing

• 7.4o Simplified Transfero Handset Network Login

Profileso Downloadable MOHo 911 Direct dialo SNMP & Other Diagnostic tools

Customer Driven Feature Planning

Advanced Features

Advanced Multi-site

• Up to 99 Servers• Up to 1000 users

– Global Directory– Global Voicemail– Global Call Routes– Global Busy Lamp Fields– Global Auto Attendants

• Global Directory, Global voicemail• Global Numbering• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants

• Primary Site has visibility of users of all branches

• Multiple Primary Sites – can serve for Disaster Recovery

• Distributed is better for SMB

Advanced Multi-Site …across town - or across the

CountryDallas(972) 897-2800New York

(212) 863-4000

Rochester, (585) 321-6000

Multi-site

with MPLSadds extra security

Call Assistant – PC Based Call Control

Call Processing/Power Dialing/Call Logging/Call Recording/Call History

In conjunction with Allworx 9224/9212L/9204/9204G/9202E

44

Call Recording When selective permanent call recording preservation is a must

when recording shows status, pause and resume

Appears in folder where you want - Records directly to folder - not using voicemail port

TAPI Contact Management…Outbound Dialing…Inbound Screen Pops

ACD Intelligently Manage Calls into Contact Centers Small and Large

Perfect for the Majority of Small Call Centers

Up

to1

0 C

all

Qu

eu

es

Up to 16 Callers in Queue

Distribution Algorithms1. Priority – Strict ordered list of Agents

First agent available on list gets next call.

2. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each

agent.

3. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent.

4. Ring All – Legacy Call Queuing Mode

Call Queue Statistics provide real-time detailed information

Queue Statistics

Each Queue Type Provides Different Statistic Metrics

Customize Queues on the Fly…As Needs Change

Supervisor Queue Alarms

• Alarm PFK’s – Yellow, then

Red queue thresholds Wait Times Too many

callers

• All Agents Logged Out (with Calls in Queue)

• Service observe w/ Barge-in

• Unlimited Supervisors Administer

via Web View and

Reset Queue stats

View and Reset Agent stats

View logged in Agents

Force logouts Monitor for

Queue Alarms

Conference Center• Secure conferencing option –

ID and Password protection – Easy-to-use graphic user

interface • Full administrative view of

users and conferences – Centralized scheduling and

moderation of calls • 6x: one 8-party conference

bridge• 48x:

– 4 Managed, Secure Bridges– 60 Total Bridge Participants – 30 party maximum per bridge

Conference Center - Participants

Dual Language Support

• 3 language Choices English French Castilian Spanish

Default: Language 1 Option to convert to language (2)

Mobile Link

Mobile Link

Mobility Communications for iPhone and Android Smartphone's

iPhone Android

Retail/Auto Distribution• Automated Attendant by Department

Based on time of day/day of week, holiday

• Park and Page• ACD

– Service– Parts

• Cell Phone Management• Multi-site

Global Employee ReachRoving ManagementGlobal Park/Page/TransferEmployee Directory by Location

Legal

• Call Coverage• Billing management Audit codes

Two -23 digits, verified or unverifiedWorks with almost any Call Accounting

package

• Call recordingDepositionCourt summary

• Conference Center• Inbound CID routing

Desired and undesired callers route directly to appropriate person

Consulting/Professional Services

• Call CoverageDIDPersonal Call Handling

• Automatic Call DistributionBillingScheduling Inbound and Outbound

• Message Center• Unified Communications• CRM Integration• Voicemail forward

Automated or selective

Education

• Separate Classrooms from User/Admin/Teachers

• E911 Alert• Zone paging• Toll Restriction

Manufacturing

• Automated Attendant Call Routing – speeds call handling– reduces overhead

• 10 Zones paging• Park and page• Departmental call coverage• Cell Phone mobility• Toll Restriction

Administration Programming Browser Based GUI - LAN or Wan - not a client

The Complete Solution