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Session presentation for GovcampNSW, 19 Nov 2011
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Surely not in Emergencies!
Gov 2.0, Crowdsourcing – does it work for mission critical?
The Fear Factor
Emerging and traditional
communication tools should be used
together to distribute information quickly and
accuratelySir Ken Knight, UK
Chief Fire and Rescue Adviser
”
”
FaceBook was more useful than government
websites and media reports during the
cyclone Yasi emergency
Dr. Deanne Bird”
”
the only thing that saves people in
extreme events is timely and accurate
information
Mark Crosweller, Commissioner ACT
ESA
”
”
There is a need for change […]
Empower communities with Timely, Relevant
and Tailored information
Craig Lapsley, VIC FSC
”
”
Surely not in Emergencies…• How can we build and use A2C and C2A bridges?
– #1 Across whole PPRR spectrum• Prevention: build a (Virtual) community (or linking existing ones) and establish
connectivity before the event• Response: validate alerts using people on the ground• Recovery: e.g. crowdsourcing high-water marks post flood event• Recovery: mobilising existing communities & volunteers to assist in recovery – also
helps grieving process
– #2 Emergency Alert: working example of A2C• Issue: Generate wait & see mentality?
– #3 Community resilience: can be (re-) built by Gov2.0 and Social Media– A2C hard enough, C2A even harder (for agencies) to accept
• Even though experience shows SocMed info often more timely & accurate
– How to resource continued (C2A) monitoring?• Should be a Social Media monitoring role in the operational groups
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