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This was made by David Francisco, José Capela, Pedro Gaspar and Sérgio Martins for the Human-Computer Interaction course at DEI-UC (dei.uc.pt). The website design was inspired from Matthew Farag's wonderful work (m.madebycanvas.com).
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SERVICE LEVEL
David Marquês Francisco José António Capela Dias Pedro Miguel Francisco Gaspar Sérgio Dias Martins
2"
The portion of the Business perspective that represents qualitative and quantitative characteristics of a service.
what is it?
the service level can be divided in four models
5"Human(Computer"Interac1on,"Final"Presenta1on"
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- Environmental Standards - Tangibility - Empathy - Communication
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other
sidebar with
for each attribute
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for
to
to
for
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Time necessary to perform a simple task in the editor
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Necessary information to perform a simple task in the editor
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Evaluation of several characteristics of the editor
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Overall rating of the editor
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