Service level

SERVICE LEVEL

David Marquês Francisco José António Capela Dias Pedro Miguel Francisco Gaspar Sérgio Dias Martins

2"

The portion of the Business perspective that represents qualitative and quantitative characteristics of a service.

what is it?

the service level can be divided in four models

5"Human(Computer"Interac1on,"Final"Presenta1on"


-  Environmental Standards -  Tangibility -  Empathy -  Communication









other

sidebar with

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Time necessary to perform a simple task in the editor


Necessary information to perform a simple task in the editor


Evaluation of several characteristics of the editor


Overall rating of the editor


Technology

Service level