Security, availability & more – what midsized companies demand from IT

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Sourcing & Deployment – Room 12

Shapingtomorrowwith you.

Security, availability & more – what midsized companies demand from ITwith you. p

Dr. Heiner DiefenbachCEO, TDS AG

14 00 h14.00 h

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Security availability & more –Security, availability & more what midsized companies demand from IT

Dr. Heiner Diefenbach, CEO, TDS AG

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Overview

1 Wh t b i i1. What businesses require2. Potential solutions3. The right IT concepts4. Conclusions

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TDS at a glanceDid you know? Main lines of business

IT outsourcingResponsibility for entire IT infra

TDS was established in 1975. Responsibility for entire IT infra-structures and application services

SAP servicesConsulting implementation industry-

TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.

TDS offers a comprehensive portfolio of services f f d i t t b i Consulting, implementation, industry-

specific solutions

HR services Market leader in the German/

from from user-device management to business process monitoring.

TDS operates its own high-security data centresi G Market leader in the German/

Austrian/Swiss region, handling over 800,000 payroll transactions a month

in Germany

TDS has first-class references.

Headquarters: Neckarsulm, GermanyNet sales: About 132 million eurosEmployees: About 1 200

TDS is one of Germany’s leading IT outsourcers for mid-sized German-based

Employees: About 1,200Executive Board: Dr. Heiner Diefenbach, Robert Battenstein

VISIT 2010 – Fujitsu Forum Europe

businesses, and has been a Fujitsu Group company since 2007.

6 Copyright 2010 TDS

What businesses require

Availability, security, compliance, cost, etc.

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Key requirements ISecurity and availability are top priorities in terms of whatmidsized companies demand of

“For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing

services are backed by comprehensive ptheir IT certification, so we know we’re, in safe hands.”

Klaus Dotzauer, Commercial Director,Nuremberg Airport

Why:• Uninterrupted support for business-

critical processescritical processes• More stringent and more complex

compliance requirementsI d t ifi tifi ti• Industry-specific certifications

• Impact on loan terms andconditions/credit

• Higher demands on suppliers

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Key requirements IIFlexibility in terms of:• IT resources• Access to specialists

“Our partnership with TDS puts resources and specialists at our disposal that are not available

internally. As a result, we can respond to • Access to specialists• Agreements and contracts• Costs

changing business demands and have the best possible IT support for our processes.”

Herbert Binus,Head of IT Management,K d H h h AG

• Collaboration in generalKonrad Hornschuch AG

Why:• Fluctuations in volume of orders• Seasonal capacity-utilization

patterns• Peak demand during projects• Unexpected changes in demand

(due to fluctuating order volumes, compliance requirements, internal

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p q ,changes, etc.)

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Key requirements IIILong-term viability in terms of• The IT systems and applications

deployed

“We have underpinned our business-critical applications with a future-proof, standards-based

platform – a single system that meets all our deployed• The availability of specialists

(critically important when runningcustom

requirements.”Udo Biber,

Head of IT, WALA.

customsolutions)

• Support from the vendor and theproviderprovider

• Collaboration with service providersunder contract

Why:• Protection of investment• No dependence on a specific

provider

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provider

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Key requirements IVCosts• Low total costs• Flexible cost structures

“We now have a professional and effective IT system – at reasonable cost. To ensure the

reliability that is critical for a global company, and • Flexible cost structures• Visibility into costs• Avoidance of high up-front

guarantee 24-hour service, we would otherwise have had to make a large investment.”

Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG

investment

Why:• Tight budgets• Reporting requirements• Reporting requirements• etc.• Financial contribution to business

success

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Potential solutions

Sourcing strategies, standardisation, etc.

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Potential solutions ISourcing strategies

Growing popularity of outsourcing, particularly for:for:• High-availability systems• Systems with high compliance requirements• Complex applications (e.g. ERP)• Specialised applications (e.g. HR software)

Selection of the best scope of services for different tasks:different tasks:• Application hosting• Application management• Application service providing/SaaS • Outsourcing of data-centre operations

Full outsourcing

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• Full outsourcing

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Potential solutions IIStandardisation (and consolidation)

Of hardware platforms

Of applications• Dilemma: tailored solutions versus standardisation• Solution: increasing use of preconfigured (industry-specific) solutions

• Based on standard softwareR d d d f ( t i t i ) t i ti• Reduced need for (cost-intensive) customization

• Generally meet compliance requirements• Make use of tried-and-trusted settings and parameters (best practices) • Are often modular ( flexibility)

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Potential solutions IIIGreater flexibility

Of in-house IT systems (e.g. through virtualisation)

Of outsourcing agreements in terms of

Specialist knowledgeAccess to expert skills as and where required

ServicesStrictly demand driven provision of services

Infrastructure

Strictly demand-driven provision of services

InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required

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Looking for the right IT concept

Outsourcing, in-house operation, the cloud, and more

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IT concepts IThere are lots of IT concepts and buzzwords around:

Cloud computingApplication service providingApplication service providingSoftware as a ServiceIT outsourcingPlattform as a ServicePrivate cloud/secure cloudApplication hostingApplication hostingManaged servicesInfrastructure as a ServicePublic cloudetc.

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IT concepts IIThe midmarket generally prefers tried-and-trusted IT concepts

But these are often identical to the concepts that are currently being debated:

For example, application service providing (ASP) is often equivalent to Software-as-a-Service offeringsTo a large extent, conventional IT outsourcing is identical to a privateTo a large extent, conventional IT outsourcing is identical to a private cloud or secure cloud (as compared to public cloud)

When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short term savingsshort-term savings

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Conclusions

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ConclusionsDefine your goals and requirements

Security and availabilityFlexibilityFlexibilitySecure futureCosts

Above all: do not compromise on your requirementsAbove all: do not compromise on your requirements

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Thank you for your attention.

Dr. Heiner DiefenbachCEO TDS AGCEO, TDS AGE-Mail: heiner.diefenbach@tds.fujitsu.comPhone: +49 7132.366-1100

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