SAP PCOE Certified - Partner - ISYX Technologies LLC

SAP Annual Maintenance &

Support Services Sandeep Mahindra

• 5+YearsinOperation

• DubaiBased• StrongFinancial

backing• PartofLULU

family

• 250+Projects• 150+Clients• 5Countries• 11offices• 450+associates

InvestingonTechnology,People&Industry

DevelopedHealthcarePlatformforecosystem

CertifiedConsultants,ProjectManagers

4000+personyearsofexperience

ExperiencedSeniorManagement

Young&Agile FastGrowing InnovationDriven ProfessionallyManaged

Young, Agile and InnovativeISYX Overview

Our Offerings:

InfosecConsultingPortfolio

CyberSecurityPortfolio

EnterpriseManagementPortfolio

DataCenterSolutionsPortfolio Infrastructure

ProductPortfolio

ManagedServicesProductPortfolio

IDAMProductPortfolio

8Pillars

ISYX at a Glance – Business Applications

¨ SAP Published –Business Transformation Study – 2012

¨ SAP Published Success Story – 2012

¨ SAP Published –Partner Testimonial by Customer on YouTube – 2013

250+Projects

150+Clients

400+Professionals

Global Presence

Service Offerings: Enterprise Applications

• Solutions: ERP,CRM,DMS,SRM• Products:

• ERP/CRM:MicrosoftDynamics,Oracle,SAP,IFS,Siebel• DMSandCollaboration:SharePoint,Laserfiche,Vicidocs,

• ServiceOfferings:• EndtoEndImplementationServices

• UpgradeServices

• IntegrationServices

• OptimizationServices

• ApplicationMaintenanceandSupportServices

• DevelopmentServices

• SupplementaryServices:• Audit,Project,ProgramManagementServices

Service Offerings: Mobility• Solutions:

• OmniChannel,MobileApps,EnterpriseMobileApps• RelationshipManagementSolutions• AugmentedRealitybasedmobileSolutions

• Products:• MobilePlatform:SAPMobility,IBMMobileFirst,IBMWorkLight,Xamarin

andOtherPlatforms• KiosksandotherTouchPoints• Beaconbasedservicerendering

• ServiceOfferings:• MobileStrategyConsulting

• ConceptDevelopment

• Design,Development,IntegrationandDeployment

• Maintenanceandupdateservices

• CRMServices

• PlatformspecificandPlatformagnostic

• iOS,Android,WindowsMobile

• AllFarmFactors

SupplementaryServices:StrategyConsultingTouchPointExperienceDesignServicesBeaconbasedservicerendering

Service Offerings: Digital• Solutions:

• CollaborationSolutions• OmniChannelSolutions– Banking,Insurance,HealthcareandRetail• Analytics– BI,BigData,IOT• GIS– ArcGIS,ESRI• PortalDevelopment

• Products&Technology• SAPHybris• MicrosoftSharePoint,OpenTechnologies• ArcGIS,ESRI• Microsoft,SAPHana,Oracle,DB2,Teradata,Hadoop• Hyperion,SAS,Tableau,Pentaho,Powerviewetc

• ServiceOfferings:

• DW,BI,AnalyticsandPortalDevelopmentServices• MaintenanceandSupportServices• GISDigitizationServices• GISCADASTRAL,TopographicalMappingServices• GISIntegrationServices,WebandMobileGIS

• SupplementaryServices:• StrategyConsulting• TouchPointExperienceDesignServices• Unificationservices

• ISYXDigitalPlatforms:• HyjiyaHealthcarePlatform• ISYXDigitalCampusManagement

Service Offerings: Application Services

• Technology• MicrosoftSharePoint,OpenTechnologies• Microsoft,Oracle,J2EE,OpenSource• Mainframe,AIX,Unix,Windows• MicrosoftAzure,SharePointwebplatforms

• ServiceOfferings:• ApplicationDevelopment

• ApplicationMaintenanceandSupportServices

• EnterpriseApplicationIntegration– OracleSOA,GISand

OpenIntegrationPlatforms

• TestingServices

• SupplementaryServices:• StrategyConsulting• TouchPointExperienceDesignServices

ISYX on the News

CONFIDENTIAL @ Copyright 2016. All rights reserved

MiddleEast:

India:

EMEA:

Africa:

Top10SI:http://www.resellerme.com/magazines/october-2016-digital-issue

SAP Quality Awards

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¨ Gold Quality Award 2012 – MENA

¨ Finalist – Gold Quality Award 2012 - EMEA

¨ International Arch of Europe – Gold Award for Quality by BID – 2013

¨ Second Time Winner –

SAP Excellence Award for Innovation – 2014

for both MENA and EMEA regions

FIRST TIME WINNER – GOLD QUALITY AWARD – EMEA –2014/2015

¨ SAP Published – Business Transformation Study – 2012

¨ SAP Published Success Story – 2012

¨ SAP Published – Partner Testimonial by Customer on YouTube – 2013

GOLDQualityWinnerForEMEA

Competingover220Projects

CONFIDENTIAL @ Copyright 2016. All rights reserved

SAP Capabilities

o Mostconsultantswithmultipletalent

o 33SAPcertifiedconsultants

o AverageSAPexperienceover7years

o VeryhighratesoftalentRetentionandattraction

o 96% oftheconsultantsholda5-yeardegree

0 2 4 6 8 10 12 14 16

ProjMgmtSolutionDesign

FinancialsControlling

StrategyManagementMaterialsMgmtProdnPlanning

PlantMaintenanceProjectSystems/BillofServices

SRMCRM

BASISwithHANAABAP

HANALiveSAPDashboards

SAPMobility

NoofRes

ISYXRESOUR

CESAC

ROSSSAP

TEC

HNOLO

GIES

SAP PCOE Certification

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CONFIDENTIAL @ Copyright 2016. All rights reserved

Why choose ISYX as your Support Partner

• SAP PCOE Certified• Free Health Check-up and Recommendations• Free HANA Assessment and Hardware Sizing• SAP Solution Manager Setup 7.1• Regional and Offshore Support Available• Average 7 Years SAP Support Consultants• Industry Vertical Consultants• 3 Quality Award in Multiple Industry Verticals• 23 SAP Certified Resources• SAP 360 Degree Partner Engagement in India , MENA

and Africa• Value Based FIORI Apps• Certified S/4HANA Team

CONFIDENTIAL @ Copyright 2016. All rights reserved

Gartner Reports - AMS

– Alexa Bona, Gartner Research, Inc. June 14, 2013*

“Gartner has seen an increased awareness and interest in third-party support options for SAP, which can be leveraged to reducemaintenance and support costs.”

CONFIDENTIAL @ Copyright 2016. All rights reserved

High Operational & Maintenance Cost Limit Innovation

Capital

29%Operational

71%

Source: Gartner, "IT Key Metrics Data 2014: Key Industry Measures: Cross Industry Analysis: CurrentYear" Jamie K. Guevara, Linda Hall, Eric Stegman, 16 December 2013

Gartner IT Key Metrics Data 2014

The total day-to-dayoperations and maintenanceexpenses for this fiscal year thathave not been capitalized. These donot include any amortization anddepreciation expenses.

The total capitalized IT spending for thefiscal year (that is, the full value of

capitalized assets acquired in the fiscalyear). This includes investmentsin new application development

and IT infrastructure.

CONFIDENTIAL @ Copyright 2016. All rights reserved

Total Maintenance Saving on AMS via PCOE Partner.

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SAP PCOE - Support Processes

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SAP PCOE Audit Support Processes

• ClientSupportteamreviewandattempttoresolve

• EscalatetoISYXTeamforIssueresolution

• ISYXTeamanalyzeissuepreformtroubleshooting&root–Causeanalysis

• Resolvesissuebyproblemfixing,bug-fixing,patchapplication,codefixingasappropriate

• TestsandDeploysolution• EscalatetoCOETeamfor

Furtherassistance

• ISYXCOEReview,analyzeandfindsolutionoptimumsolutionforescalatedissues

• InteractwithSAPifrequiredforsolution

• TestSolutionandProvidesupporttoL2Teamforclosingissue

• ClientendusersraisehelpdeskticketsorcallL1teamforsupport

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New Maintenance Support Model is Needed

Traditional Independent SupportFocus Vendor-Centric Client-Centric

Cost Model 90% Margins 50% Savings

SupportCoverage

Vanilla Software Only ‘Add-On’ Development and Vanilla

DeliveryModel

BookTrained Help Desk Experienced Engineers Assigned to EachOther

Upgrades Forced Upgrades Upgrade When Ready

Innovation Vendor Only Vendor and Leading-Edge Options

Flexibility Vendor Lock-In Keep OptionsOpen

CONFIDENTIAL @ Copyright 2016. All rights reserved

SAP Engagement Support Models

Modulesupport

24X7Support

Ticketbased

Dedicatedsupportdesk

SharedService

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Dedicated Support Approach

Onsite Team

ISYX

• Service Center approach• Dedicated Onsite Team interacts with the Business Users• Onsite team collaborates with offsite team for providing efficient support

services• Applicable for businesses with critical business operations

Customer

Business Users

OffsiteTeam

Service Request Help Desk

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24X7 Desk Support

• Team of experience domain and technical specialists• Round the clock support• Peak efficiency resulting in streamlined processes, more satisfied users

and a positive bottom-line.

Round the clock support

Process Team

Technical Team

ISYX Offsite

Customer1

Business Users

Customer2

Business Users

Customer3

Business Users

Serv

ice

Req

uest

Help

D

esk

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Shared Services Support Desk

• Experienced shared service helpdesk team• Benefits of reduced cost of ownership.• Support for normal business working hours

Shared Support Team

Process Team

Technical Team

ISYX Offsite

Customer1

Business Users

Customer2

Business Users

Customer3

Business Users

Serv

ice

Req

uest

Help

Des

k

CONFIDENTIAL @ Copyright 2016. All rights reserved

Hours Based Support Desk

n Cost effective support servicesn Applicable for a stable environmentn Predictable number of ticketsn Resources – SAP Mobility, IOS and Android

Process Team

Technical Team

ISYX Offsite

Customer1

Business Users

Customer2

Business Users

Customer3

Business Users

HoursSe

rvic

eR

eque

stHe

lp D

esk

TotalHours– 1080canbeconsumedacrossmodule

CONFIDENTIAL @ Copyright 2016. All rights reserved

Module Support

n Support services for specific SAP technical or functional modules

n Applicable for mature business environments

Customer

Process Team

Technical Team

ISYX Offsite

Serv

ice

Req

uest

Help

Des

kSAP

NetWeaver

PM

SD

FI-CO

MM

PP

QM

PS

HRSDSupportonly

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Support Team Matrix

SupportLevelMatrix

EndUsers

L2 SUPPORT

L1Support

L2SupportClient

Level1Support Level2Support

EndUsers L1SupportTeamLeadFunctionalUsers

FunctionalSupportConsultants

LocalITTeams TechnicalSupportConsultants

Management(DiffEntities)

SupportProviderManagementSAP

L1SupportTeam L2SupportTeam

FunctionalSupportConsultants

SpecializedFunctionalSupportConsultantsindifferentareas

TechnicalSupportConsultants

SpecializedTechnicalSupportConsultants

SupportProviderManagementSAP

SAPISYXSupportTeam

AL ARRAB CONTRACTING

Nature of Business: General ContractorIndustry : Engineering & ConstructionEmployees : Over 15,000System : SAP ECC 6.0 on Oracle

Why Partner Was Selected§ Proven experience

§ Ability to deliver success

Scope§ Support after Go-Live

§ Roll Out to TWO new companies

Modules§ FI, CO, SD, MM, HR, PS, PM, PP, QM

Location § Riyadh, KSA

CAP FRANCE BAT

Nature of Business: MEP ContractorIndustry : Engineering & ConstructionEmployees : 4,000System : SAP ECC 6.0 on MS SQL

Why Partner Was Selected§ Strong credentials as SAP All-in-One

Partner

§ Reputation of Success

Scope§ Full cycle Implementation

§ Microsoft Sharepoint Integration

§ BI BOBJ With CR & Dashboards

Modules§ FI, CO, SD, MM, HR, PS, PM, ETM

Location§ Riyadh, KSA

ARTIC

Nature of Business: Manufacturing & SalesIndustry : Building MaterialsEmployees : 500System : SAP ECC 6.0 on Oracle

Why Partner Was Selected§ Strong credentials as SAP All-in-One

Partner

§ Reputation of Success

Scope§ Full cycle Implementation

Modules§ FI, CO, SD, MM, HR, PS, PM, PP, QM

§ BI BOBJ With CR & Dashboards

§ 6 Plants, 15 Sales Offices

Location § Riyadh, KSA

AL FANAR

Nature of Business: Conglomerate Industry : VariousEmployees : Over 5,000System : SAP ECC 6.0 on MS SQL

Why Partner Was Selected§ Specialist Skills

Scope§ Consulting

Modules§ PS

§ SAP Competence Center Reorganization

Location § Riyadh, KSA

Our Success Stories

MANWA CONTRACTING

Nature of Business: General ContractorIndustry : Road BuildingEmployees : 6000System : SAP ECC 6.0 on Oracle

Why Partner Was Selected§ Strong credentials as SAP All-in-One

Partner§ Reputation of Success

Scope§ Full cycle Implementation§ Comprehensive Busines sProcess

Reengineering

Modules§ FI, CO, SD, MM, HR, PS (partial),

Workflow

Location § Riyadh, KSA

Al NASSER - RETAIL

Nature of Business: Retail & DistributionIndustry : Consumer ProductsEmployees : 300System : SAP ECC 6.0 on SAP HANA

Why Partner Was Selected§ Strong credentials as SAP HANA Partner

§ Reputation of Success

Scope§ Full cycle Implementation of SAP for the

Group

§ FIRST IMPLEMENTATION OF SUITE ON HANA IN MIDDLE EAST

Modules§ FI, CO, SD, MM, WF, CO-PA on HANA

§ SAP BOBJ BI , Workflow

Location - Riyadh, KSA

AL BAYAN HOLDING

Nature of Business: Conglomerate Industry : VariousEmployees : Over 5,000System : SAP ECC 6.0 on MS SQL

Why Partner Was Selected§ Specialist Skills on SAP HCM

Scope§ Group level HCM Implementation

Modules§ SAP HCM

Location § Riyadh, KSA

Our Success Stories

AL WASL EMARATECH ENGINEER’S OFFICE

Nature of Business: Real EstateIndustry : Real EstateEmployees : Over 5,000System : SAP Mobility

Why Partner Was Selected§ Leading SAP Mobility Solutions Provider

Scope§ App Design & Deployment

§ Post Implementation Support on ECC 6

Apps/Modules§ Development of Mobile Interfaces for

Land and Property Management

§ FI, CO, ABAP

§ Location

§ Dubai, UAE

Nature of Business: SIIndustry : IT SolutionsEmployees : 1,200System : SAP Mobility

Why Partner Was Selected§ Leading SAP Mobility Solutions Provider§ Reputation of Success

Scope

Modules§ Citizen Services Mobility Apps for UAE

Govt’s mGovernment Project for GDRFA

Location § Dubai, UAE

Nature of Business: Engineering & PMO, Ruler of Dubai’s OfficeIndustry : Prof ServicesEmployees : 150System : SAP ECC 6.0

Why Partner Was Selected§ Extensive capability across different

SAP Technologies

§ Upgrade / Migration – ECC, EP, BI, SRM, Content Server

Scope§ Post Implementation Support on ECC

6.0

Modules§ FI, CO, ABAP

Location§ Dubai, UAE

ENGINEER’SOFFICE

EMIRATES STEEL

Nature of Business: Manufacturing Industry : Mill ProductsEmployees :3,000System : SAP ECC 6.0

Why Partner Was Selected§ Technical Prowess in SAP Technologies

§ Proven capabilities

Scope§ Technical Upgrade/Migration of SAP

ECC, BI, SRM, EP, Content Mgmt, SOLMAN

§ Post Implementation Support on ECC 6

Modules§ BASIS, PI, EP

Location§ Abu Dhabi, UAE

Our Success Stories

TACON Al Hajeri Elixier

Nature of Business: EPCIndustry : Construction IndustryEmployees : Over 2,500System : SAP ECC and BI

Why Partner Was Selected§ Strong credentials as SAP All-in-One

Partner§ Reputation of Success

Scope§ Full cycle Implementation§ Comprehensive Business Process

Reengineering

Modules§ FI, CO, SD, MM, HR, PS-Primevera

Integration, Workflow, EPC, ETM, BI

Location § Ethiopia

Nature of Business: Paper ProductsIndustry : Consumer ProductsEmployees : 900System : SAP ECC, HCM

Why Partner Was Selected§ Strong credentials as SAP HANA Partner

§ Reputation of Success

Scope§ Full cycle Implementation of SAP for the

Group

§ SAP HCM Implementation

Modules§ FI, CO, SD, MM, PP, CO-PA on HANA

§ SAP BOBJ BI , Workflow , HCM

Location – Abu Dhabi, UAE

Nature of Business: Gas ProductionIndustry : Oil & GasEmployees : 150System : SAP ECC 6.0

Why Partner Was Selected§ Extensive capability across different SAP

Technologies

§ SAP PCOE Certified

Scope§ SAP Migration

§ HCM Upgrade

§ SAP 3 year Support

§ SAP BI Implementation

Modules§ FI, CO, ABAP

Location§ Abu Dhabi, UAE

Sands Distribution

Nature of Business: Trading & Retail Industry : Wholesale & DistributionEmployees :250System : SAP ECC 6.0

Why Partner Was Selected§ SAP PCOE Certified

§ Proven Track Record

Scope§ End to End SAP Implementation with BI

§ Post Implementation Support on ECC 6

Modules§ FICO, SD,MM,CO-PA, HR and BI

Location§ Dubai, UAE

Our Success Stories

Aspire Zone Al Khaleej Sugar

Nature of Business: Turnkey ProjectsIndustry : Public SectorEmployees : Over 5,000System : SAP BW/BI/BO

Why Partner Was Selected§ Strong Credentials as SAP HANA

§ Strong Capabilities on SAP BI

Scope§ Sports Analytics

§ Projects BI

Apps/Modules§ SAP BW and BO

§ Location

§ Doha, Qatar

Nature of Business: Consumer GoodsIndustry : Sugar ManufacturingEmployees : 800System : SAP ECC and HANA

Why Partner Was Selected§ Strong credentials as SAP HANA Partner

§ Reputation of Success

Scope§ SAP HANA Migration

Modules§ FI, CO, SD, MM,PP, WF, CO-PA on

HANA

Location § Dubai, UAE

Ministry of Oil

Nature of Business: Oil & Gas Industry : Oil & GasEmployees :3,000System : SAP ECC 6.0

Why Partner Was Selected§ Technical Prowess in SAP Technologies

§ Proven capabilities

Scope§ End to End SAP ERP Implementation

with HR

Modules§ FICO, MM, PM, QM, ETM, HCM, SRM

Location§ Halfaya, Iraq

Our Success Stories

Al NASSER - Lightning

Nature of Business: Retail & DistributionIndustry : Consumer ProductsEmployees : 200System : SAP ECC 6.0 on SAP HANA

Why Partner Was Selected§ Strong credentials as SAP HANA Partner

§ Reputation of Success

Scope§ Full cycle Implementation of SAP for the

Group

§ SAP BI Implementation with Lumira

Modules§ FI, CO, SD, MM, WF, CO-PA on HANA

§ SAP Lumira , Workflow

Location - Riyadh, KSA

§ Retail & Trading

§ Manufacturing

§ Process/Chemicals

§ Engineering & Construction

§ Oil and Gas

§ Pharmaceuticals

§ Group Conglomerates

§ Public Sector

§ Finance

Industry Sectors

Our Prestigious Clients

§ Retail & Trading

§ Manufacturing

§ Process/Chemicals

§ Engineering & Construction

§ Oil and Gas

§ Pharmaceuticals

§ Group Conglomerates

§ Public Sector

§ Finance

Industry Sectors

Our Prestigious Clients

§ Retail & Trading

§ Manufacturing

§ Process/Chemicals

§ Engineering & Construction

§ Oil and Gas

§ Pharmaceuticals

§ Group Conglomerates

§ Public Sector

§ Finance

Industry Sectors

RightAngleMedia

SunriseInternational- Oman

H2FashionL.L.C

Our Prestigious Clients

Let’sTalk

FindUsISYXTechnologies

SandeepMahindra+971-526413607

10th FloorIconTower,Tecom,DubaiPOBox- 488146