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Telephony sucks! It is way too complex, too arcane and too proprietary! Shouldn't it be simple, ubiquitous and based on open standards? In this talk given at Asterisk World 2008 / VON Spring 2008, Voxeo CTO RJ Auburn discusses today's environment for developing phone/voice applications: how to do it, things to think about, what such applications typically look like and what tools and technologies you can use.
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March 19th, 2008
Asterisk World 2008
RJ AuburnCTOrj@voxeo.com
Phone Applications in a Web 2.0 World
1Monday, April 7, 2008
Why Voxeo?
2Monday, April 7, 2008
Telephony Sucks
3Monday, April 7, 2008
There are a number of problems with Telephony
today...
4Monday, April 7, 2008
Complex
5Monday, April 7, 2008
Arcane
6Monday, April 7, 2008
Proprietary
7Monday, April 7, 2008
This is not how it should be...
8Monday, April 7, 2008
Simple
9Monday, April 7, 2008
Open
10Monday, April 7, 2008
Ubiquitous
11Monday, April 7, 2008
How to do it
12Monday, April 7, 2008
Leverage The Web Model
13Monday, April 7, 2008
Disaggregate The Components
14Monday, April 7, 2008
Utilize Standards
15Monday, April 7, 2008
XML
16Monday, April 7, 2008
SOAP/REST
17Monday, April 7, 2008
Things to Think About
18Monday, April 7, 2008
No More Phones!(Or really no more phone applications)
19Monday, April 7, 2008
Remember the Mom Test
20Monday, April 7, 2008
What Does It Look Like?
21Monday, April 7, 2008
Application
Platform
Network
XML+HTTP
SIP
22Monday, April 7, 2008
Application
Platform
Network
XML+HTTP
SIP
23Monday, April 7, 2008
Application
Platform
Network
XML+HTTP
SIP
24Monday, April 7, 2008
Application Creation
25Monday, April 7, 2008
VoiceXML
- W3C standard to define speech dialogs
- Defines prompts and grammars that together create a phone application
- Thousands of developers
26Monday, April 7, 2008
CCXML
- CCXML is the W3C standard for call control using XML
- Sister standard to VoiceXML
- Integrates with VoiceXML for dialog control
- Provides a framework for issuing call control commands and handling call control events
27Monday, April 7, 2008
Voxeo’sSolution
28Monday, April 7, 2008
Evolution
29Monday, April 7, 2008
Prophecy
30Monday, April 7, 2008
So why is this important?
31Monday, April 7, 2008
Web Developers
Phone Developers Web Developers
32Monday, April 7, 2008
They Understand XML
33Monday, April 7, 2008
Ideas We have Never Thought Of
34Monday, April 7, 2008
Standards Matter
35Monday, April 7, 2008
Avoid the Mouse Trap
36Monday, April 7, 2008
Stuff Breaks
37Monday, April 7, 2008
Be ready to scale
38Monday, April 7, 2008
Wrapping Up
39Monday, April 7, 2008
Look at the big picture
http://flickr.com/photos/txd/100437832
40Monday, April 7, 2008
Weigh your options
41Monday, April 7, 2008
Don’t forget hidden costs
42Monday, April 7, 2008
43Monday, April 7, 2008
RJ Auburnrj@voxeo.com
http://www.voxeo.com/prophecyhttp://evolution.voxeo.com
44Monday, April 7, 2008
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