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Telephony sucks! It is way too complex, too arcane and too proprietary! Shouldn't it be simple, ubiquitous and based on open standards? In this talk given at Asterisk World 2008 / VON Spring 2008, Voxeo CTO RJ Auburn discusses today's environment for developing phone/voice applications: how to do it, things to think about, what such applications typically look like and what tools and technologies you can use.
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March 19th, 2008
Asterisk World 2008
Phone Applications in a Web 2.0 World
1Monday, April 7, 2008
Why Voxeo?
2Monday, April 7, 2008
Telephony Sucks
3Monday, April 7, 2008
There are a number of problems with Telephony
today...
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Complex
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Arcane
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Proprietary
7Monday, April 7, 2008
This is not how it should be...
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Simple
9Monday, April 7, 2008
Open
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Ubiquitous
11Monday, April 7, 2008
How to do it
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Leverage The Web Model
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Disaggregate The Components
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Utilize Standards
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XML
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SOAP/REST
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Things to Think About
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No More Phones!(Or really no more phone applications)
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Remember the Mom Test
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What Does It Look Like?
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Application
Platform
Network
XML+HTTP
SIP
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Application
Platform
Network
XML+HTTP
SIP
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Application
Platform
Network
XML+HTTP
SIP
24Monday, April 7, 2008
Application Creation
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VoiceXML
- W3C standard to define speech dialogs
- Defines prompts and grammars that together create a phone application
- Thousands of developers
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CCXML
- CCXML is the W3C standard for call control using XML
- Sister standard to VoiceXML
- Integrates with VoiceXML for dialog control
- Provides a framework for issuing call control commands and handling call control events
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Voxeo’sSolution
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Evolution
29Monday, April 7, 2008
Prophecy
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So why is this important?
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Web Developers
Phone Developers Web Developers
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They Understand XML
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Ideas We have Never Thought Of
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Standards Matter
35Monday, April 7, 2008
Avoid the Mouse Trap
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Stuff Breaks
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Be ready to scale
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Wrapping Up
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Look at the big picture
http://flickr.com/photos/txd/100437832
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Weigh your options
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Don’t forget hidden costs
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http://www.voxeo.com/prophecyhttp://evolution.voxeo.com
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