Outsourcing Help Desk? Tips you must consider

Outsourcing Help DeskSigns you should consider outsourcing your help desk to a technical call center.

Two Types of Help Desk

Supporting Customers Supporting Employees

Is outsourcing my Help Desk an Option?

Reasons to Outsource your IT Help Desk

Cost Savings Quality of Service

HR Strain Wrong Business Focus Measurable

Cost Savings

An internal 24 hour/365 day call center can be expensive.• Real Estate• Human Resources• Software and Technology

Outsourcing your help desk:Pay only for agent live-talk time.

Quality of Service

Do you have processes in place to ensure that your customers receive the support they need?

Outsourcing your help desk:A technical call center will provide structure that guarantees quality of service.

Human Resource Strain

Hiring agents– both time consuming and expensive.These additional activities put strain on human resources.

Outsourcing your help desk:This is one less thing to worry about. HR will thank you.

Wrong Business Focus

Will managing your internal call center take you away from focusing on other high value activities?

Outsourcing your help desk:Start focusing on activities that are important to you and your business.

Measurable

Are you measuring success?Example Metrics:

• Time to close ticket• Customer Satisfaction• Total Cost of Customer Service• Customer Attrition Rate

Outsourcing your help desk:Establish metrics early in the process with answering service to determine success.

Freedom. Flexibility. Fraction of the Cost.Learn how a Technical Call Center can

positively impact your Help Desk.

Unicom Teleservices12560 S Holiday Dr. CAlsip, IL 60803 USA

888.636.1222info@unicomcorp.com

www.unicomcorp.com

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