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Startup OutsourcingJim Moran | @jdmoran
General Assembly: Thursday, June 22
WHY OUTSOURCE?
Why Outsource?
Outsourcing is about adding leverage to
Current FTEs
Pro vs Con
Pro 1: Talent
Pro vs Con
Pro 2: Speed
Pro vs Con
Pro 3: Culture
Pro 4: Deferral
Pro vs Con
Pro 4: Deferral
Pro vs Con
Con 1: Cost (per hour)
Pro vs Con
Con 2: Difficulty
Pro vs Con
WHAT TO OUTSOURCE
Org Chart of the Future
Senior Management
Prod/Eng Mktng BD HR Accounts Cust Serv Ops
Where Outsourcing Failed Me
ProductDesign
PRHR
Marketing
Good For Outsourcing
RepeatingVerifiable
Well DefinedNon-Core
Outsourcing Decision
Self
Consult Outsource
HireCore
Non-Core
One-Time Repeating
HOW TO OUTSOURCE
What to Use?
Elance/Odesk: Low Touch
Pro: CheapPro: Large worker baseCon: Low Skill
Elance/Odesk: Low Touch
Solvate: High Touch
Pro: High SkillPro: Customer ServiceCon: $$$
Solvate: High Touch
Mech. Turk: No Touch/Cloud
Pro: CheapPro: ScalableCon: Very Low SkillCon: Difficult to Train
Mech. Turk: No Touch/Cloud
Outsourcing Decision
High Training
Low Training
High Skill Low Skill
Specialist
Hiring Best Practices
TrialsRatings
References (Who)
Structuring Best Practices
Self-ImprovingRecursionMetrics
Transparent Redundancy
Legal Issues
W-9sIP Assignment
Consulting Agreements
IN THE WILD
Pranks
Blog FansFollowCloudRemarketingPhone Call
Good Place to Start
UsabilityFeedback
Data Entry/QACustomer ServicePhone Surveying
Good Examples
Great Resources
blog.crowdflower.com behind-the-enemy-lines.blogspot.com
We’re Hiring
@jdmoran | jim@yipit.com
***We Are Hiring***
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