Online Learning in 911: A PowerPhone Webinar

#eLearning911

#eLearning911

FOR YOUR INFORMATION

•Webinar is being recorded.

• Telephone or VoIP.

• Your Phones are muted.

•Q&A via Webinar Chat.

• #eLearning911 ~ @PowerPhone

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Type your questions here.

#eLearning911

CHRIS SALAFIAPresident & CEO

20 years in 911 IndustryHolds 5 U.S. patents

195,000 trained worldwide

Focus on best practices & processes to make 911 better.

@Salafia

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#eLearning911

GOALS FOR TODAY

• eLearning Big Picture

• 911 eLearning Survey Results

• Keys to Effective Course Design

• PowerPhone’s Training Roadmap

• Real World Case Study

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#eLearning911

What is eLearning?Simple definition: “the use of electronic

support in training delivery.”5

#eLearning911

1,000,000,000There are over one billion people

currently in a training course.

6www.znanja.com/elearningfacts

#eLearning911

In 2010 you spent $1401 training each employee.

7www.znanja.com/elearningfacts

#eLearning911

40% of every dollar spent on training is spent on

travel costs.

8www.znanja.com/elearningfacts

#eLearning911

Since 2000, the global eLearning market has grown by 900%

9www.znanja.com/elearningfacts

#eLearning911

4,600,000college students currently taking

at least one online course. By 2019 this will increase to:

18,650,000(This is your future workforce!)

10www.znanja.com/elearningfacts

#eLearning911

77% of US corporations now use online learning.

(Up from 4% in 1995)

11www.znanja.com/elearningfacts

#eLearning911

Motorola projects that for every $1 spent on training,

there will be $30 in productivity gains in 3 years.

12www.znanja.com/elearningfacts

#eLearning911

Motorola now delivers more than 50% of its corporate

training online.

13www.znanja.com/elearningfacts

#eLearning911

By 2019 50% of all classes taught will be delivered online.

14www.znanja.com/elearningfacts

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911 eLearning is mostly 1.0 today.

#eLearning91116

#eLearning91117

#eLearning911

DR. GARY MOOREDirector of Learning

SME in instructional design and curriculum development

Pioneer in online learning

Author of two widely distributed books on

eLearning

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911 TRAINING CHALLENGES•On the job training varies

dramatically in quality.

• Quality training can mean the difference between a positive outcome or not.

• Callers and responders rely on the knowledge and capabilities of 911 call takers.

• Training delivery methods have not changed enough.

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TRAINING DELIVERY METHODS NEED TO ADAPT

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GeographyAbility to

learn is often based upon geographic location of

center. Rural areas lose

out on third-party

training.

CostsTravel and logistical

expenses can be high.

Scheduling and

extraction implications. Budgetary concerns...

OptionsPart-time and

“fill-in” positions are

often overlooked.

Result is inconsistent standard of

care provided.

ConsistencyTrainer

providers need to provide

consistent high quality content to

ensure accurate

knowledge gain.

CompetitiveIn order to

attract quality staff (and

keep them) you must remain

competitive in ongoing

training and continuing education.

#eLearning911

Has eLearning impacted 911?Little evidence of wide acceptance or the reasons

for training online in the PSAP.21

#eLearning911

911 E-LEARNING SURVEY

Nov. 30 - Dec. 4, 2012

First of its kind

1200 respondents

US & Canada

Call Takers & Dispatchers

Supervisors & Directors22

#eLearning911

68% of those responding attended an online class in 2012, and 78% expect to

attend an online class in 2013.

0

20

40

60

80

20122013

Yes No

23PowerPhone 2012 eLearning Survey

#eLearning911

Majority (53%) viewed past eLearning experiences as

about the same, somewhat superior or superior to face-

to-face learning.

6%

14%

33%

25%

6%

16%

Superior Somewhat SuperiorAbout the Same Somewhat InferiorInferior N/A

24PowerPhone 2012 eLearning Survey

#eLearning911

Clear majority (80%) felt a well-designed online course can be as effective or more effective than a classroom

based course.

22%

58%

20%

More EffectiveAs EffectiveLess Effective

25PowerPhone 2012 eLearning Survey

#eLearning911

The largest benefit was the convenience of anywhere,

anytime learning (69%) followed by easier

scheduling.

Convenience

Scheduling

Cost Savings

Course Variety

Peer Networking

Access to Instructors

0 175 350 525 700

More than 62% saw an improvement in themselves in increased knowledge after completing a course.

26PowerPhone 2012 eLearning Survey

#eLearning911

They ranked the elements of a well-designed course as follows:

#1 - Up to date AV’s (57%)

#2 - Professionally narrated slides (37%)

#3 - Real-time interaction with instructors (25%)

27PowerPhone 2012 eLearning Survey

#eLearning911

90% of all respondents felt eLearning was important

or somewhat important to their agency’s long-term

training plan. 53%37%

10%

ImportantSomewhat ImportantNot Important

28PowerPhone 2012 eLearning Survey

#eLearning911

Keys to eLearning Course Design

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Must follow Adult Learning Principles

#eLearning911

HOW WE LEARNWhich one are you?People learn in many different ways.• Listening learners• Seeing learners• Touch / experience learners

Using all three methods is a must in online courses!

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“The Stove Can Burn You!”Listening Learners

Heard their mother. Believed the information. Never touched the stove.

Seeing Learners

Watched their brother touch the stove.

Never touched it.

Experience Learners

Touched the stove; but only once!

Shirley,  R.  Which  One  are  You?,  WordwideLearn.,  www.worldwidelearn.com

#eLearning91131

ADULT LEARNING• Content must relate directly

to job.

• Presented in short, easily digestible modules.

• Professionally narrated with animations.

• Graphically rich with high quality and relevant AV’s

#eLearning911

Interactive. Give them something to DO.

Workbook activities that support the content.

Fun and relevant brainteasers for each 10-15 slides.

Branched learning decision making exercises.

Hybrid learning with instructor led role playing to assess learning.

ACTIVE PARTICIPATION

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#eLearning911

PowerPhone Training RoadmapAll training is not created equal.

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#eLearning91134

Certification & Recertification. Protocol-based training in the Total Response

Call Handling System.

Continuing Education. Timely & Topical. Dispatch Judo, Active Shooting Response,

Protecting Responders...

Over 195,000 Trained Worldwide.

#eLearning911

Our Methods Of Instruction

• Face-to-Face (Classroom)

•Online

• Hybrid (blended)

All classroom based training will have an online equivalent!

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#eLearning911

All PowerPhone training is participatory. Classroom or online.

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#eLearning91137

Protocol based certification in the Total Response Call Handling System

Fire Service DispatchLaw Enforcement Dispatch

Emergency Medical Dispatch

NOW AVAILABLE ONLINE!

#eLearning911

HYBRID LEARNING MODEL• Foundation Module (online) - Teaches

PowerPhone’s principles for effective communication and introduces our Emergency Call Handling Formula

•Theory Module (online) - Introduces protocol specific content and methodology for police, fire and EMD.

• Practicum (live) - real-time, telephone or in-person training with PowerPhone Faculty. Practical application of the skills learned. Protocol-based role-play to assess and validate call handling skills.

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#eLearning911http://nickrate.com39

#eLearning911 http://nickrate.com40

#eLearning911

eLearning Case Study

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Weakley County 911, Tennessee

#eLearning911

JAMISON PEEVYHOUSE

911 Director, Weakley County, Tennessee

Frequent speaker on topical issues such as text-to-911, & Leveraging Social Media in

Public Safety

First Total Response Accredited agency in police, fire & EMD

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#eLearning911

Benefits To Dispatchers

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• Ease of Use. At our own pace. Convenience!• “Much better than traveling.”•Quizzes - allows us to focus on key topics.• Videos focus on adult learners

#eLearning911

Benefits To Management

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• $1200 annual savings in travel for recertification•Much easier scheduling•More flexibility agency-wide• Cost effective without

sacrificing learning objectives• Easy to facilitate/administerEven the most

hyper-critical employees said,

“I loved it.”

#eLearning911

Today’s Key Take-Away:“eLearning is a process rather than

just a technology.”

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#eLearning91146

“An organization’s ability to learn and translate that learning into action is the ultimate

competitive advantage.”- Jack Welch, former CEO

General Electric

#eLearning91147

#eLearning911

THANK YOU!Webinar recording available at

http://bit.ly/11D50gc

White Paper with full survey results coming soon!

Contact Us with any questions or feedback.

learn@powerphone.com800.53.POWER

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