Mosio for Libraries (Librarian Connect) - Virtual Reference Software - Webinar Demo

Patron Support Simplified

It all started on the mobile phone, then…

“I wish we could answer all questions this way.”

Mosio for Libraries enables libraries to deliver better online and mobile customer service to patrons efficiently.

Chat EmailSMS

TextMessage

Facebook

See all of your patrons in one place and interact with them across your customer service channels from a single, simple dashboard.

What if you’re too busy to chat? No problem!

Chat EmailSMS

TextMessage

If you are not logged in to Chat, it simply does not show

up as a channel, but still encourages engagement.

Facebook

With Mosio, libraries get to “be everywhere” without librarians having to be everywhere.

Be more efficient while being more accessible.

Tabs, Buttons and Widgets

Tabs and Buttons Gallery: Over 700 to choose from or make your own.

Tabs preferred over embeddable widgets

Databases and Online Resources

Plugins and Apps

Drupal / Wordpress / Joomla! / Facebook

Smartphone and Tablet Ready

Get Social with Mosio’s Facebook App

The widget pops outso users can still useyour Facebook pagewhile getting the support they need.

Coming Soon

Custom Widget HeaderNotification Plugins

(Firefox and Chrome)

Configuration and Sharing Options

1) Single Branch SetupWith this set up a library branch has its own version of the Mosio (Librarian Connect) where they are only receiving and responding to questions from their own patrons.

2) Collaborative (Shared View): 2 or more libraries sharing dutiesThis is 2 or more libraries working together to cover virtual reference for each other. They can share duties while taking advantage of our collaborative-friendly options, enabling them to provide patrons with the best possible customer service regardless of where they are asking questions.

3) Main + BranchesVirtual reference is "championed" through the Main Library, but patrons may be asking questions and getting answers about their local branch. In these instances either all virtual reference questions are answered from a single group of librarians in the Main branches provide individuals to ensure coverage. Mosio (Librarian Connect) is web-based and accessible from any computer, providing flexibility to respond from anywhere.

Pull out your phones.

Text your questions to 805-250-1350(message and data rates may apply)

Ask anything you want, but please keep it clean. ;)

Examples of the Support Tabs on Sites

Literati by Credo

Ex Libris Primo

SirsiDynix

OverDrive

Illiad (Atlas Systems/OCLC)

BiblioCommons (Embedded Widget)

www.mosio.com/libraries877.667.4699info@mosio.com