Monitoring for service delivery

ASPECTS OF SUSTAINABLE SERVICES – EVERYONE FOREVER

• Finance

• Institutions

• Water Resources

• Monitoring

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WHY MONITORING

• To be able to see changes taking place

• To be able to identify success and good practice, and to change course when things are not going well

• Needs to have a view to the long-term, changes over time, and capacity to analyze and use data collected

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WHY NOT MONITORING

• It is hard to establish a robust system which requires long-term horizon

• Valuing monitoring but the project cycle so many are locked into will not pay for it

• Culture of caring about lasting results

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1983

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WHAT TO MONITOR

• Users – level and sustainability of the service being received at the system level

• Service Providers and Operators – effectiveness of service delivery approach

• Regulators – effectiveness of enabling environment

• Common National and sub-national frameworks – providing information to inform decisions and allocations to support services that last

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FINALLY…..

• Embedding Monitoring within local institutional environment

• Emerging Practice and Tools make for more illuminating future

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TOOLS -

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LEVELS OF SERVICE: QUESTIONS THAT ARE SCORED

Is this an improved water point?

Do the number of users meet government standards?

Do the users live within government standards

of distances to the water point?

Has the water system been down for more than 1 day in the last

30 days?

Does the water source provide enough

drinking water for the community every day

of the year?

Do the number of fecal coliform present meet

government standards?

Does the number of liters of water per

person per day meet government standard

WHAT THIS WOULD LOOK LIKE

WHAT THIS WOULD LOOK LIKE:

Nick Burn

International Programs Director

Water For People

nburn@waterforpeople.org

+44 79747 99049