Monitoring Service Delivery

BRAC’s experience with iCRESS

Presented by Saiful Islam Raju

Principal System Architect, ICTBRAC

April, 2013

Overview

• Who is BRAC?

• BRAC’s core programs?

• ICT’s contributing in BRAC [ ICT4D! ]?– Recent challenges in BRAC?– Why iCRESS was build and what the user experience was?– How it combines different disciplines within BRAC!– Real-time data collection tools and technology.

Who is BRAC?

• World’s largest development organization• Founded in 1972 by Sir Fazle Hasan Abed • +113 million beneficiaries • +91,000 employees across the globe• +3000 branch offices in Bangladesh• Working in 11 countries

BRAC’s Core Programs

• Health • Education• Agriculture• Disaster Environment and Climate Change (DECC)• Water and Sanitation Hygiene (WASH)• Community Empowerment Program (CEP)• Targeted Ultra Poor (TUP)• Microfinance• Gender and Justice• Human Rights and Legal Services (HRLS)

ICT services to facilitates BRAC’s activities

Stepping into BRAC International

Development of ICT4D Solutions

Network Infrastructure Overhauled

Outsourcing Engagement

Explore and Share Technologies and Establish Ourselves as COE

Data Center Opening

ICT Formed

2010 2011 2012 2013

ICT challenges?

• Large volume of data available, but not useable (no MIS)

• Data discrepancies.• No data exchange standard

(Little sharing across programmes)• Multiple user/password for all MIS system.

BRAC before ICT

BRAC after ICT

Contributing in Development Programs!

• Connect branch offices• Broadcast Information

– Early warning for disaster and climate change.

– Broadcast awareness• Data visualization• Single Sign on

Interoperable is key!

iCRESS- Integrated Collaboration & Rapid Emergency Support Service

• Collect information– (near) real-time– and collaborative– Android, Sms, J2me– voice/video/sms/mms/iv

• Facilitates data exchange.– Open Standard Data format

[rss/GeoRss/kml/xForm/atom/cap/pfif]

• Data visualization

Information, Collaboration, Dissemination

Semantic Sensor Network

iCRESS in Action• BRAC branches• Hospital, Police

station• Administrative area,

Community

Resources

• Natural disaster• Climate prediction

Incident

• Programmes data based on lat/lon

• Program operation

Data

iCRESS in Action

• Monitor climate and environment with real-time data to mobilize resources and assist different BRAC programs

• Scale of operation – 64 BRAC District Representatives (DBR)– Operating on all 6 divisions – Covering Rainfall, flood, wind factors,

temperature, incidents

Disaster Environment and Climate Change (DECC)

sms

mms

voice

pic

video

Disaster Environment and Climate Change (DECC)

mHealthMaternal Neonatal Child Health

(MNCH)

Medical questionnaire

xForm

pic

video

• Health hotline with real-time monitoring of health workers’ household visits, services, and resource lookups

• Scale of operation – 4 Regions– 305 Shashto Karmi (Extended Health

Worker)– 87 Program Organizer (PO)– 500K Beneficiaries

SMS CampaignHuman Rights and Legal Aid Services

(HRLS), Legal & Compliance.

sms

mms

video

WebForm

• Incident reporting from. Response back and provide administrative support(Police, Hospital..)

• Scale of operation – Around the country `– 87 + 25 lawyer– Supports brac core programs – 100 beer footed volunteer lawyer

Learning'sLayers don’t text.

Targeted Ultra Poor (TUP)

• Real-time data collection from households and monitor field operations

• Scale of operation – 3 Regions– 9 Branches– 9 Regional and Branch Managers

Participated Programs

• Learning hotline with the facility to connect student and teacher and resource lookups

• Mode of operation – 10 Schools– Basic 3 courses officers– 50 teacher(10 volunteer based on time

donation)

Disaster Environment and Climate Change (DECC)

mEducation BRAC Education Programme

QIS (Quality Information System) SurveyBRAC WASH + IRC

• Quantifying the quality of WASH and hygiene condition of Household, VWC, RSC, School.

• Mode of operation – 150 upozila [including WASH-1 + WASH-2]– 60 WASH monitoring officer – Dynamic survey with GPS and barcode scanner[Android

phone]– 200 question and development rollout in 10 working

day.– 8200 household,200 schools, 300 vwc and 400 rsc– Data collection done in 4 weeks

iCRESS in ActionParticipated Programs

WASH QIS Data Collection & Storage4 Dot’s! To be Connected

Data Modeling[GIS]

iCRESS

WASH QIS MIS

MIS Officer

Data correction needed?

Data collector

VWC

School

Household

GPRS/EDGE

SMS/Voice Call

WHAT? [QIS DATA, HOUSEHOLD]WHO? [BY WHOM, MR.X]WHERE? [GEO, KHULNA]WHEN? [TIME, 27, Feb, 2013, 11.45 AM] Real Time! & Authentic!

BRAC Data Center

A few facts…

• Approximately 350(32sqmeter) sqft of space

• Capacity of hosting 200 Servers• 24 x 7 operational data center• State-of-art monitoring and protection systems• 1 hr backup UPS + generators to run both

data center