Mobile Strategy for Manufacturing

Welcome. @propelics

We will begin at 1:02pm EDT!

Mobile Strategy for Manufacturing September 26h, 2013

Propelics Background – About Us

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•  15+ year track record •  Fortune 500 clients •  Global experience •  100% focused on mobile

for the Enterprise •  San Jose, Boston,

Pittsburgh

Propelics creates mobile strategies and world class Apps for the Enterprise.

Trusted by companies like yours:

•  Enterprise Mobile Strategy Services Enterprise Mobile Strategy Mobile App Portfolio Mobile App Scoping & Planning IT Readiness for Mobility BYOD and MDM Strategy Innovation through visualization Center of Excellence Creation

•  Mobile Advisory Services Mobile Mentoring Executive Education Speaking Engagements

•  Managed Services UX Design Mobile App Architecture Onshore and Offshore App Development Mobile App Support and Administration

What We Do

Eric Carlson: Propelics Partner

Eric is a seasoned leader with a keen eye for emerging technologies. He is well respected in both technical and businesscircles, due to his ability to match up the right amount of technology "geekiness" with business understanding to craft truly unique solutions.

As a seasoned executive, with startups through successful exits to his name, Eric has the experience to advise companies on the discipline and objective approaches that are needed to turn ideas into reality.

eric@propelics.com  @ericjohncarlson  

Agenda!

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•  Market Trends & Objectives for Manufacturers Today in Mobile

•  Effective Use Cases for Manufacturers

•  How to Quickly Establish a Mobile Strategy

•  Q&A

Missed your topic? propelics.com/lets-talk!

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Objective: Present real world examples of mobile in manufacturing.

Mobile is creating new opportunities across all functions of manufacturing.

Mobile (adj.): The very recent influx of consumer mobile devices into corporations. The idea that a single handheld can be an infinite number of single purpose-devices in one.

Q: What is driving mobile investigation?

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The “Connected” Buyer

“New” buyers finding product, pricing, and

references on-line – and making key purchasing decisions without ever speaking to sales

Challenges Expressed by our Customers

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Volatile Demand

Consumers and businesses that are less

brand loyal and more selective in terms of who they work with

Challenges Expressed by our Customers

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Customized Products

Need to be more agile in their ability to support larger product lists with more

options available to the market

Challenges Expressed by our Customers

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Compressed Order Lead Times

Pressure to produce a product in a shorter period – driving the need for

manufacturing efficiencies

Challenges Expressed by our Customers

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Complex and Growing Global Supply Chain

Chasing “low cost” manufacturing, creating a

new level of complexity & requiring greater visibility to satisfy demand

Challenges Expressed by our Customers

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Increasing Regulation

Demand for greater traceability and greater visibility to information, the ability to react

faster to conditions, and the ability to show what actions were taken

Challenges Expressed by our Customers

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Much of IT spend is aligned to control systems and ERP –

process efficiencies and supply chain

IT solutions for mobile require an

ROI that is tangible, realistic, planned and measurable

(this can be difficult)

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What the Analysts are Saying

“Mobile will be the #2 priority of Manufacturing CIOs through 2015”!- Gartner, 2013"

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Extending Corporate Systems to Mobile Devices

Extending the desktop by utilizing 3rd party

applications when available. SAP/Oracle/JDE/Red Prairie, etc.

Common Starting Points for Mobile in Manufacturing

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Extending Corporate Data to Mobile Devices

Simple access to SharePoint or other repositories

of documents. Documentum for SOPs.

Common Starting Points for Mobile in Manufacturing

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Removing Paper

Identify and replace paper based processes with mobile applications. E.g. checklists, audits, QA,

QC, etc. “App’ing the Clipboard.”

Common Starting Points for Mobile in Manufacturing

Point of View – The Law of Three

Point of View – The Law of Three

Innovative in process.

Mobile from the ground up.

Utilize device functionality.

Beyond “another screen”.

A Few Use Case Examples.

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Provide ubiquitous access to product, configurator and fitment information to sales, partners and customers.

•  Close the information divide between product, fitment and engineering information and the end user.

•  Close the physical divide between the constituent and the location of information.

Common Use Cases for Sales, Resellers and Customers

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•  Simplify Common Orders: •  A single interface to provide product engineering &

commercial information (beyond brochures) •  WP, case studies, images, technical, etc.

•  Product configuration and personalized pricing •  Availability, restock time, substitutes •  Bundling of “like” products •  Competitor cross-over product information •  Pay on-line and track delivery •  Notifications of shipment & delivery

•  Integration with Product Management strategy

Common Use Cases for Sales, Resellers and Customers

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•  Provide Visibility and Transparency •  Push status changes and delivery date changes to

customers •  Provide shipment information and alert on arrival for high

priority orders •  Create assets and provide means to manage assets

•  Manage Issues Quickly •  Provide ability to create RMA for repair or credit note

(images and annotations)

Common Use Cases for Order Management

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•  Methods to Provide More Time On Floor •  Real-time remote monitoring and management of control

systems from HMI/SCADA (version 3.0) •  Alarm assessment and repair, inspections

•  Single tool to calibrate or measure line or tool settings •  Restock order directly from floor to warehouse •  Ability to escalate issues to team member, ability to comm.

within/in-between teams

•  Provide Real-Time Notifications •  Real-time exception alerts on KPIs (delays, down

equipment, out of stock, etc.)

Common Use Cases for the Manufacturing Floor

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•  Find and Understand Equipment and Issue (customer or internal) •  Start service ticket from equipment, capture video/pictures •  Access documentation and training material, view PM

history, known faults, recommended service packs/parts •  Provide who to call •  Provide diagnostics to remote support team

•  Field Service Standards •  Core CRM abilities including customer master, service

history, access to daily dispatch list, parts ordering, escalations, onsite customer onboarding, etc.

Common Use Cases for Customer Service / After Market

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•  Audit Completeness and Quality •  Simplify the data captured, increase the value of audits •  Images/Videos of concerns •  Access manuals and SOPs •  Action item creation and assignment •  Removal of “double-touch”

•  Perform and Capture at the Source •  Perform or validate calibrations on equipment •  Share defects via images •  Create and view notifications based on severity •  Collaboration via video: “Is this an issue?” •  Single QC tool for all employees – retail to manufacturing

Common Use Cases for Quality Assurance

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•  Build Interoperability into the Product •  Allowing customers and servicers quick access to product

and service information •  Directly device-to-device (USB, BLE) or cloud-based •  Gather usage / statistics

•  Create Stickiness •  Integrated asset management functionality •  Simplicity of service drives in-house service / aftermarket •  Provide an additional channel for upsell •  Notifications of recall / concerns

Common Use Cases for Product Management

Example: Daily Safety Audit

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•  150 users, 500/month •  Non-actionable data – filled and filed •  Strong tendency to “App the Form” •  Enhancements:

•  User Experience •  GPS, image capture •  Annotations, context •  Differences in status

•  Centralized issue tracking

•  Measurable decrease in identified occurrences

Example: Daily Safety Audit

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Q: Where should we begin?

Business Drivers

Market Opportunity

Innovation Strategy & Alignment

Mobile Strategy & Prototype: Approach

Action Plan

Recommend

Use Case Risk

Analysis

Use Case identification

Innovation through

visualization

Business &

IT Roadmap

Stage I: Direction Setting

Stage II: Ideation, Assessment, Risk Analysis, Visualization

Stage III: Roadmap & Next Steps

App Portfolio

#1. Quantify the Demand and Benefit

Business Drivers and Ideation

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•  Identification of Scenarios •  Ideation Framework •  Simplification of process •  Elegance in customer interactions •  Reduction of complexity – data, requirements

•  Primary Business Value Driver and Actor for each Scenario •  Line Technicians •  Floor Managers •  Distribution •  Logistics •  QA/QC •  HR •  Leadership •  etc.

Ideation Framework

Scenario Matrix – Ranking

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Building a Roadmap of Mobile Opportunities!

-  Impact to Core Metrics!-  Process Innovation!

-  Readiness!-  Level of Effort!

#2. Understand Risk

Use Case Risk Assessment

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untrusted

Restricted

Semi -

Trusted

Trusted

Risk

Business Value

Use Case Categorization: Business Value Risk

Types of Exposure (e.g. User data, financial etc.)

Impact of Exposure (e.g. Public perception, legal, financial)

Scenario Matrix

#3. Understand Your Mobile Maturity

Mobile Maturity Assessment

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•  Business and Technical Scoring •  Current State Findings

Sta

ge

4

Sta

ge

3

Sta

ge

2

Sta

ge

1

Sta

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Mobility  Strategy

Enterprise Info. Mgmt.

IT Delivery & Support

Device Strategy

Policy Definition

Policy Governance

Network Infrastructure

Security Infrastructure

App development platform

Mobile Device Mgmt. Platform

Telecom Expense Mgmt.

Mobile delivery & support

Maturity Ranking Mobility Report Card

#4. Build a Strategy for a Year and Iterate

App Portfolio

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Scenarios à Groupings à Modules à Applications

Prioritization of Apps & Functionality!Value, Readiness, Cost!

Mobile Strategy: Mobility Roadmap

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•  IT Roadmap to support the prioritized businessroadmap

•  Prioritized Tactics •  Phased •  IT spend in-line with

business use cases •  Lower the risk

Mobility Roadmap

Propelics Kickstarts

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Propelics Special Offer

Free 1 Hour Mobile Advisory Call

info@propelics.com 888-405-2820

Mobile App Roadmap

Kickstart for Manufacturers

Mobile App Scoping & Planning

Mobile Center of

Excellence

Mobile App Rapid

Prototyping

IT Readiness for Mobile Kickstart

Prototype Factory

Thank you (Q&A)

@propelics

•  Innovation Focus

•  Engaging Process

•  Mobile Centric

•  Experience Across Industries

•  Enterprise Solutions

•  Advisors, Strategists, Implementers

•  Strategy at the Pace of Mobility