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Propelics Webinar: Mobile Strategy for Manufacturing How Can Mobile be Used as a Strategic Advantage for Manufacturers? In this fast paced economy, manufacturing firms are having to not only keep up with customer demands, but also improve quality and reduce cost. With a workforce that’s spread across the globe and heavy reliance on supply chain management, quality and speed, firms are struggling to keep up with the requirements of execution needed for success. As a result, we have seen: -Manufacturing firms are left with thin margins to make minimum improvements -Many employees still perform tasks via cumbersome and error-prone paper processes -Huge disconnect in communication between employees, or with vendors and suppliers leading to inefficiencies The benefits for mobile use within manufacturers for their own employees are not to be overlooked. Download these slide to learn more about mobile use cases within manufacturing and how to capitalize on this great opportunity. Download these information packed webinar slides to learn: -Market trends in Enterprise mobile app use in manufacturing -Objectives for manufacturing firms today – productivity and communication -Most effective use cases for manufacturing business process -How to quickly establish a mobile strategy and identify great mobile use cases for your employees
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Welcome. @propelics
We will begin at 1:02pm EDT!
Mobile Strategy for Manufacturing September 26h, 2013
Propelics Background – About Us
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• 15+ year track record • Fortune 500 clients • Global experience • 100% focused on mobile
for the Enterprise • San Jose, Boston,
Pittsburgh
Propelics creates mobile strategies and world class Apps for the Enterprise.
Trusted by companies like yours:
• Enterprise Mobile Strategy Services Enterprise Mobile Strategy Mobile App Portfolio Mobile App Scoping & Planning IT Readiness for Mobility BYOD and MDM Strategy Innovation through visualization Center of Excellence Creation
• Mobile Advisory Services Mobile Mentoring Executive Education Speaking Engagements
• Managed Services UX Design Mobile App Architecture Onshore and Offshore App Development Mobile App Support and Administration
What We Do
Eric Carlson: Propelics Partner
Eric is a seasoned leader with a keen eye for emerging technologies. He is well respected in both technical and businesscircles, due to his ability to match up the right amount of technology "geekiness" with business understanding to craft truly unique solutions.
As a seasoned executive, with startups through successful exits to his name, Eric has the experience to advise companies on the discipline and objective approaches that are needed to turn ideas into reality.
[email protected] @ericjohncarlson
Agenda!
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• Market Trends & Objectives for Manufacturers Today in Mobile
• Effective Use Cases for Manufacturers
• How to Quickly Establish a Mobile Strategy
• Q&A
Missed your topic? propelics.com/lets-talk!
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Objective: Present real world examples of mobile in manufacturing.
Mobile is creating new opportunities across all functions of manufacturing.
Mobile (adj.): The very recent influx of consumer mobile devices into corporations. The idea that a single handheld can be an infinite number of single purpose-devices in one.
Q: What is driving mobile investigation?
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The “Connected” Buyer
“New” buyers finding product, pricing, and
references on-line – and making key purchasing decisions without ever speaking to sales
Challenges Expressed by our Customers
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Volatile Demand
Consumers and businesses that are less
brand loyal and more selective in terms of who they work with
Challenges Expressed by our Customers
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Customized Products
Need to be more agile in their ability to support larger product lists with more
options available to the market
Challenges Expressed by our Customers
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Compressed Order Lead Times
Pressure to produce a product in a shorter period – driving the need for
manufacturing efficiencies
Challenges Expressed by our Customers
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Complex and Growing Global Supply Chain
Chasing “low cost” manufacturing, creating a
new level of complexity & requiring greater visibility to satisfy demand
Challenges Expressed by our Customers
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Increasing Regulation
Demand for greater traceability and greater visibility to information, the ability to react
faster to conditions, and the ability to show what actions were taken
Challenges Expressed by our Customers
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Much of IT spend is aligned to control systems and ERP –
process efficiencies and supply chain
IT solutions for mobile require an
ROI that is tangible, realistic, planned and measurable
(this can be difficult)
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What the Analysts are Saying
“Mobile will be the #2 priority of Manufacturing CIOs through 2015”!- Gartner, 2013"
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Extending Corporate Systems to Mobile Devices
Extending the desktop by utilizing 3rd party
applications when available. SAP/Oracle/JDE/Red Prairie, etc.
Common Starting Points for Mobile in Manufacturing
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Extending Corporate Data to Mobile Devices
Simple access to SharePoint or other repositories
of documents. Documentum for SOPs.
Common Starting Points for Mobile in Manufacturing
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Removing Paper
Identify and replace paper based processes with mobile applications. E.g. checklists, audits, QA,
QC, etc. “App’ing the Clipboard.”
Common Starting Points for Mobile in Manufacturing
Point of View – The Law of Three
Point of View – The Law of Three
Innovative in process.
Mobile from the ground up.
Utilize device functionality.
Beyond “another screen”.
A Few Use Case Examples.
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Provide ubiquitous access to product, configurator and fitment information to sales, partners and customers.
• Close the information divide between product, fitment and engineering information and the end user.
• Close the physical divide between the constituent and the location of information.
Common Use Cases for Sales, Resellers and Customers
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• Simplify Common Orders: • A single interface to provide product engineering &
commercial information (beyond brochures) • WP, case studies, images, technical, etc.
• Product configuration and personalized pricing • Availability, restock time, substitutes • Bundling of “like” products • Competitor cross-over product information • Pay on-line and track delivery • Notifications of shipment & delivery
• Integration with Product Management strategy
Common Use Cases for Sales, Resellers and Customers
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• Provide Visibility and Transparency • Push status changes and delivery date changes to
customers • Provide shipment information and alert on arrival for high
priority orders • Create assets and provide means to manage assets
• Manage Issues Quickly • Provide ability to create RMA for repair or credit note
(images and annotations)
Common Use Cases for Order Management
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• Methods to Provide More Time On Floor • Real-time remote monitoring and management of control
systems from HMI/SCADA (version 3.0) • Alarm assessment and repair, inspections
• Single tool to calibrate or measure line or tool settings • Restock order directly from floor to warehouse • Ability to escalate issues to team member, ability to comm.
within/in-between teams
• Provide Real-Time Notifications • Real-time exception alerts on KPIs (delays, down
equipment, out of stock, etc.)
Common Use Cases for the Manufacturing Floor
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• Find and Understand Equipment and Issue (customer or internal) • Start service ticket from equipment, capture video/pictures • Access documentation and training material, view PM
history, known faults, recommended service packs/parts • Provide who to call • Provide diagnostics to remote support team
• Field Service Standards • Core CRM abilities including customer master, service
history, access to daily dispatch list, parts ordering, escalations, onsite customer onboarding, etc.
Common Use Cases for Customer Service / After Market
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• Audit Completeness and Quality • Simplify the data captured, increase the value of audits • Images/Videos of concerns • Access manuals and SOPs • Action item creation and assignment • Removal of “double-touch”
• Perform and Capture at the Source • Perform or validate calibrations on equipment • Share defects via images • Create and view notifications based on severity • Collaboration via video: “Is this an issue?” • Single QC tool for all employees – retail to manufacturing
Common Use Cases for Quality Assurance
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• Build Interoperability into the Product • Allowing customers and servicers quick access to product
and service information • Directly device-to-device (USB, BLE) or cloud-based • Gather usage / statistics
• Create Stickiness • Integrated asset management functionality • Simplicity of service drives in-house service / aftermarket • Provide an additional channel for upsell • Notifications of recall / concerns
Common Use Cases for Product Management
Example: Daily Safety Audit
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• 150 users, 500/month • Non-actionable data – filled and filed • Strong tendency to “App the Form” • Enhancements:
• User Experience • GPS, image capture • Annotations, context • Differences in status
• Centralized issue tracking
• Measurable decrease in identified occurrences
Example: Daily Safety Audit
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Q: Where should we begin?
Business Drivers
Market Opportunity
Innovation Strategy & Alignment
Mobile Strategy & Prototype: Approach
Action Plan
Recommend
Use Case Risk
Analysis
Use Case identification
Innovation through
visualization
Business &
IT Roadmap
Stage I: Direction Setting
Stage II: Ideation, Assessment, Risk Analysis, Visualization
Stage III: Roadmap & Next Steps
App Portfolio
#1. Quantify the Demand and Benefit
Business Drivers and Ideation
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• Identification of Scenarios • Ideation Framework • Simplification of process • Elegance in customer interactions • Reduction of complexity – data, requirements
• Primary Business Value Driver and Actor for each Scenario • Line Technicians • Floor Managers • Distribution • Logistics • QA/QC • HR • Leadership • etc.
Ideation Framework
Scenario Matrix – Ranking
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Building a Roadmap of Mobile Opportunities!
- Impact to Core Metrics!- Process Innovation!
- Readiness!- Level of Effort!
#2. Understand Risk
Use Case Risk Assessment
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untrusted
Restricted
Semi -
Trusted
Trusted
Risk
Business Value
Use Case Categorization: Business Value Risk
Types of Exposure (e.g. User data, financial etc.)
Impact of Exposure (e.g. Public perception, legal, financial)
Scenario Matrix
#3. Understand Your Mobile Maturity
Mobile Maturity Assessment
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• Business and Technical Scoring • Current State Findings
Sta
ge
4
Sta
ge
3
Sta
ge
2
Sta
ge
1
Sta
ge
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Mobility Strategy
Enterprise Info. Mgmt.
IT Delivery & Support
Device Strategy
Policy Definition
Policy Governance
Network Infrastructure
Security Infrastructure
App development platform
Mobile Device Mgmt. Platform
Telecom Expense Mgmt.
Mobile delivery & support
Maturity Ranking Mobility Report Card
#4. Build a Strategy for a Year and Iterate
App Portfolio
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Scenarios à Groupings à Modules à Applications
Prioritization of Apps & Functionality!Value, Readiness, Cost!
Mobile Strategy: Mobility Roadmap
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• IT Roadmap to support the prioritized businessroadmap
• Prioritized Tactics • Phased • IT spend in-line with
business use cases • Lower the risk
Mobility Roadmap
Propelics Kickstarts
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Propelics Special Offer
Free 1 Hour Mobile Advisory Call
[email protected] 888-405-2820
Mobile App Roadmap
Kickstart for Manufacturers
Mobile App Scoping & Planning
Mobile Center of
Excellence
Mobile App Rapid
Prototyping
IT Readiness for Mobile Kickstart
Prototype Factory
Thank you (Q&A)
@propelics
• Innovation Focus
• Engaging Process
• Mobile Centric
• Experience Across Industries
• Enterprise Solutions
• Advisors, Strategists, Implementers
• Strategy at the Pace of Mobility
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