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A story by @Folletto and @Bru about a team issue that happened in a project during summer 2010, telling how to deal with an opinionated "alpha geek".

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The Opinionated Guy

& the Team

It was a sunny summer day...

1 Project

8 Developers 3 Designers 4 Consultants

A nice feature on the most important user journey...

“It’s wrong”

(cc) anubisconq

(cc) anubisconq

‣Did quick usability tests‣ Presented the suggested alternatives to

the client‣ Tried to keep the morale up‣ Tried to isolate the problem code-wise

• We underestimated the problem at first, weeks passed

• We let the argument take the stage forcing the team to take sides

• No face-to-face talks

What would youhave done?

This is what we did:

The contract ended

And while walking away, he said:

“I’m right”

Happy ending

Huge boost to the morale

CONVERSIONS

~20% more

~35% less

BOUNCE RATE

PRIMARY JOURNEY

50% visitors

Davide ‘Folletto‘ Casaliintenseminimalism.com@follettofolletto@gmail.com

Riccardo Cambiassichaosncoffee.com/blog@brur.cambiassi@gmail.com

LightningUXLBi, 9 june 2011http://lightningux.org.uk

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