Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer...

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Managing Your Library’s Online Presence

Virtual Customer Support

Colleen Brazil, Content Access Manager

Sno-Isle Libraries, Marysville, WA, www.sno-isle.org

http://www.sno-isle.org
http://www.sno-isle.org

Sno-Isle Libraries

Download from the library in 22 (easy?) steps

Courtesy of Brad Colbow

See full comic at bit.ly/d5r2Dg

http://bit.ly/d5r2Dg
http://bit.ly/d5r2Dg
http://bit.ly/d5r2Dg
http://bit.ly/d5r2Dg

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= Chaos

Email Ask A LibrarianWeb

Comments

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Customer Details

Computer Details

Describe the Problem

Bad Idea

Raw Database

New Request Record

Assigned and Status Set

Quick Status View

Status Overview

Statistical Report

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www.teamviewer.com

www.citrix.com

www.logmein.com

Remote Help Tools

http://www.teamviewer.comText
http://www.teamviewer.comText
http://www.citrix.com
http://www.citrix.com
http://www.logmein.com
http://www.logmein.com

Thank you!Colleen Brazil, Content Access Manager, cbrazil@sno-isle.org

Sno-Isle Libraries, www.sno-isle.org

Presentation Slides on Slideshare slidesha.re/cnOaIH

mailto:cbrazil@sno-isle.org
mailto:cbrazil@sno-isle.org
http://www.sno-isle.org
http://www.sno-isle.org

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