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In today's fast-moving environment, businesses need to be agile to survive. And when it comes to processes, this means deploying lightning-quick technology and tangible results in weeks - not months. In this presentation, you'll learn how AgFirst Farm Credit Bank did just that. From internalizing agile methodology to incubating reusable assets, empowering a mobile workforce to creating a "Process Factory" - this is the story of AgFirst's award-winning journey to BPM success. First delivered to Gartner BPM North America attendees, Las Vegas December 11th 2014. Business Process Automation with Bizagi is created by Tony Stone, VP Business Applications, AgFirst Farm Credit Bank.
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Business Process Automation
with Bizagi™
Tony Stone
Vice President/Director Business Applications
AgFirst Farm Credit Bank:
Who we are…
• Located in Columbia, SC., since 1916
• Part of the Farm Credit System- the largest
agricultural lending organization in the United
States
• $29 Billion assets
• 350 Employees
• Cooperative corporate structure
AgFirst: Our Owner/Customers
• 19 farmer-owned financial cooperatives in 15 eastern states and Puerto Rico
• These cooperatives, operating as Farm Credit and Ag Credit agricultural credit associations, provide real estate and production financing to more than 80,000 farmers, agribusinesses, and rural homeowners
AgFirst: What we do…
• Provide business and technology services to our customer Associations
• Technology Services:– CRM
– Loan Origination/Servicing/Accounting
– Financial Accounting
– Human Resources
– E-Commerce
– Data Warehousing
– Data Center/Infrastructure
Competitive
Advantage!
Why BPMS?
• It is very difficult to ensure that operational processes are executed precisely in accordance with documentation
• Measuring, monitoring and reporting on process execution is very difficult
• The learning curve for new employees is very high
• The goal is to make processes, across the enterprises, more efficient and effective
Why Bizagi?
• Robust visual process modeling tool (free
download)
• Comprehensive training curriculum
• Intuitive user interface for web and mobile
access
• Architecture supports integration with
other platforms
• Rapid application development
Implementation Project
• Launched project in October 2013
• Infrastructure– Deployed non-product and production environments.
– Integration with data warehouse and imaging systems.
• Platform Training– Completed comprehensive analyst and developer
training.
• Pilot Process– Automated the loan approval process for one of our
District Associations.
The Loan Approval Process
• Crosses several roles in an organization
• Based on the type and amount of the loan action, different decision paths are required
• Directly impacts our ability to service retail loan customers
Loan Approval Form
Process Portal
Process Model Example
Project Results
• Project was completed in 9 months
• Only needed 3 months of one onsite Bizagi
consultant
• AgFirst is now completely self-sufficient
• Made a significant positive impact on the
customer’s business operations
• By all measures, the project was one of the
top successes in 2014!
Completed Processes
• Loan Approval
• Standards-of-Conduct
• Check Requests
• Appraisal Requests
• Crop Insurance
Next Steps
• Several more processes solutions are under
development
• By the end of 2015, we expect to have over
30 business processes in Bizagi
• We are now able to design, develop and
deploy a new process solution in less than 2
months
Recommendations
• Proof-of-concept for product selection
• Carefully select your pilot process
• Develop a center of excellence
• Use the visual process modeler as a tool to
bridge the gap between the business and
IT
Recommended