How to build a UX lab

Adam Banksadam@ux-study.com

Konstantin Samoylovkonstantin@ux-study.com

Creating Research Spaces

About Us

❖ Created 50+ research labs around the world

❖ 1000+ research sessions, 15+ years in UX research

❖ Recently left Google to work on UX infrastructure

Specialists in creating UX spaces

● History of research spaces

● Best practices

● Recommendations for building spaces

Our Presentation

Specialists in creating UX spaces

Interest in UX Research

Specialists in creating UX spaces

Evolution of UX Infrastructure

2000 20162005 2010

A camera on a tripod

A better camera on a

tripod

Specialists in creating UX spaces

Types of Research Space

Cameras in a bag

£1000

TV Studio

£100K+

Cameras, laptop and software£5K

Specialists in creating UX spaces

Mr. Tappy Ziggi “Bag of things”

Unconnected Pieces

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Resources Lost

UX Researchers spend 20-30% of their time on dealing with technical issues

Around 15% of all studies not recorded because of a technical problem

Specialists in creating UX spaces

Creating a LabRESEARCH SPACE

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Researchers are not “users”

Researchers are users of Research Spaces

Specialists in creating UX spaces

The best interface … is no interface

The best lab … is no lab

Specialists in creating UX spaces

Trends in UX Labs

❖ Important of video❖ Mobile First❖ Versatile research❖ One man band❖ UX Research by non researcher❖ Heavy usage of research spaces

...

Specialists in creating UX spaces

What do we do in a UX lab?

Lab

Video

Audio

Timestamp

Logo

Recording

Participation

Live Web Stream

Screens

+ Report

Specialists in creating UX spaces

Characteristics of a Research Spaces❖ Reliable

■ backups❖ Trustworthy

■ always works❖ Simple to use

■ obvious UI❖ Versatile

■ Switching between studies

❖ Automatic■ presets

❖ High-quality output■ HD video

❖ Accessibile output■ Simple web streaming■ Automatic transfer of

files❖ Context is king

■ Spaces in the lab

Specialists in creating UX spaces

Should I install a mirror ?

YES*if you can

Specialists in creating UX spaces

Researchers are not engineers● No off-the-shelf

solutions … yet

● Get expert advice

● DON’T trust AV companies

Specialists in creating UX spaces

Researchers are not accountants● Buy from resellers,

not directly

● Set 20% of the budget for unpredictable changes

● Reliable professional equipment can costA LOT

Specialists in creating UX spaces

Researchers are not architects● Soundproofing

● Aesthetic

● Multifunctional

● Participant journey

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Computer/ desk

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Walkablearea

LargeScreen

Sofa/ Lounge

Computer/ desk

Raised desk

Specialists in creating UX spaces

Adam Banksadam@ux-study.com

Konstantin Samoylovkonstantin@ux-study.com

contact@ux-study.com

Specialists in creating UX spaces