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About Us
❖ Created 50+ research labs around the world
❖ 1000+ research sessions, 15+ years in UX research
❖ Recently left Google to work on UX infrastructure
Specialists in creating UX spaces
● History of research spaces
● Best practices
● Recommendations for building spaces
Our Presentation
Specialists in creating UX spaces
Interest in UX Research
Specialists in creating UX spaces
Evolution of UX Infrastructure
2000 20162005 2010
A camera on a tripod
A better camera on a
tripod
Specialists in creating UX spaces
Types of Research Space
Cameras in a bag
£1000
TV Studio
£100K+
Cameras, laptop and software£5K
Specialists in creating UX spaces
Mr. Tappy Ziggi “Bag of things”
Unconnected Pieces
Specialists in creating UX spaces
Resources Lost
UX Researchers spend 20-30% of their time on dealing with technical issues
Around 15% of all studies not recorded because of a technical problem
Specialists in creating UX spaces
Creating a LabRESEARCH SPACE
Specialists in creating UX spaces
Researchers are not “users”
Researchers are users of Research Spaces
Specialists in creating UX spaces
The best interface … is no interface
The best lab … is no lab
Specialists in creating UX spaces
Trends in UX Labs
❖ Important of video❖ Mobile First❖ Versatile research❖ One man band❖ UX Research by non researcher❖ Heavy usage of research spaces
...
Specialists in creating UX spaces
What do we do in a UX lab?
Lab
Video
Audio
Timestamp
Logo
Recording
Participation
Live Web Stream
Screens
+ Report
Specialists in creating UX spaces
Characteristics of a Research Spaces❖ Reliable
■ backups❖ Trustworthy
■ always works❖ Simple to use
■ obvious UI❖ Versatile
■ Switching between studies
❖ Automatic■ presets
❖ High-quality output■ HD video
❖ Accessibile output■ Simple web streaming■ Automatic transfer of
files❖ Context is king
■ Spaces in the lab
Specialists in creating UX spaces
Should I install a mirror ?
YES*if you can
Specialists in creating UX spaces
Researchers are not engineers● No off-the-shelf
solutions … yet
● Get expert advice
● DON’T trust AV companies
Specialists in creating UX spaces
Researchers are not accountants● Buy from resellers,
not directly
● Set 20% of the budget for unpredictable changes
● Reliable professional equipment can costA LOT
Specialists in creating UX spaces
Researchers are not architects● Soundproofing
● Aesthetic
● Multifunctional
● Participant journey
Specialists in creating UX spaces
Computer/ desk
Specialists in creating UX spaces
Walkablearea
LargeScreen
Sofa/ Lounge
Computer/ desk
Raised desk
Specialists in creating UX spaces
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